• Coordinating all student services programs • Managing student relations activities • Ensuring quality in all student services functions • Conducting on-going student satisfaction review

• Solve complex issues impacting providers and members • Be a subject matter expert for Member and Provider Services • Act as a liaison between production and strategy teams • Assist with internal questions and training support • Communicate with Members and Providers • Track and report network issues • Manage a queue of assigned cases • Ensure workflows are up to date

• Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel • Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time • Maintain accurate, compliant patient documentation within our EMR system • Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication • Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment • Participate in after-hours on-call rotation to support continuity of care • Contribute to quality improvement initiatives and operational efficiency projects

• Provide remote counseling services to children, adolescents, adults, couples, families, and groups. • Collaborate with clients to identify concerns, define counseling goals, and develop actionable treatment plans. • Maintain accurate and timely clinical documentation in compliance with all state, federal, and company policies (i.e., HIPAA). • Participate in ongoing professional development through workshops, meetings, and training opportunities. • Integrate Christian faith and psychological best practices in therapy as appropriate. • Refer clients to other resources or specialists as needed. • Engage in occasional community outreach or ministry initiatives relevant to Light Counseling’s mission. • Provide clinical supervision or mentorship to interns and residents (if qualified). • Perform other duties as assigned.