Pine Park Health

Welcome to Pine Park Health! About Us Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved — patients, families, community staff members, providers, and payers. We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital. Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us! The Opportunity _*]:min-w-0 gap-3"> The Clinical Care Liaison is the operational and relational backbone of our geriatric primary care team. You will own care coordination for a panel of 500–600 patients — managing real-time communication, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers. _*]:min-w-0 gap-3"> This is not a passive coordination role. You will make real-time judgment calls that directly affect patient safety outcomes. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully — every shift, every call, every task. What You'll Do - Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel - Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time - Maintain accurate, compliant patient documentation within our EMR system - Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication - Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment - Participate in after-hours on-call rotation to support continuity of care - Contribute to quality improvement initiatives and operational efficiency projects How We Measure Success Patient Communication & Responsiveness - 95% of inbound calls answered within 60 seconds (~30 calls/day) - Average caller wait time under 30 seconds; maximum not to exceed 2 minutes - Urgent voicemails resolved within 1 hour; non-urgent within 1 business day - After-hours voicemails addressed within 2 hours of next business day open Care Coordination & Task Management - 95% of clinical messages and emails addressed within 2 hours - Routine tasks completed within 7 days; STAT tasks within 24 hours - 100% of daily visit reminder calls completed (~20 calls/day) Documentation & Quality - Minimum 6 hours of care coordination activity logged daily - Patient satisfaction scores of 8.5/10 or higher - Full compliance with HIPAA, CMS, and OIG requirements at all times What We're Looking For - Bachelor's degree required; Healthcare Administration, Health Sciences, Public Health, or related field preferred - 3+ years of healthcare coordination, patient services, or clinical operations experience - Prior experience with geriatric, Medicare Advantage, or value-based care populations strongly preferred - Demonstrated ability to triage and manage competing priorities in a high-volume, real-time environment - Proficiency with EMR/EHR systems and healthcare technology platforms - Exceptional written and verbal communication skills across diverse stakeholders — patients, families, physicians, and facility leadership - Self-directed, accountable, and able to perform independently in a remote environment - Availability for approximately 5 on-call overnight and/or weekend shifts per rotation - Reliable high-speed internet and a dedicated, HIPAA-compliant home workspace required - Must not be on any exclusion or debarment from participation in Federal Health Care Programs and must remain in good standing with OIG, CMS, and applicable government regulators What Success Looks Like The Clinical Care Liaisons who thrive here don't wait to be told what needs attention — they already know. They've built personal systems for managing high-volume communication without dropping anything, they document with the same precision at 4:30pm as they do at 9am, and when a fragile patient calls scared, they hold that call with both urgency and calm. By 30 days, you own your queue. You're navigating our systems independently and your patients and facility partners are starting to trust you. By 90 days, you're consistently hitting every performance benchmark and your care team is leaning on you — not managing you. At one year, you are the person newer team members come to when a situation is complex and they're not sure what to do next. This role is a strong fit if you: - Thrive in high-volume, fast-moving environments where your organization directly affects patient outcomes - Hold yourself to a higher standard than your manager has to - Want meaningful daily work with a vulnerable population and can feel the weight of that responsibility without being paralyzed by it - Take pride in documentation accuracy and communication follow-through even when no one is watching This role is not a fit if you: - Prefer a self-paced environment without measurable daily output expectations - Are uncomfortable being held to specific performance metrics - Cannot commit to a fixed shift schedule with on-call rotation - Are looking for a role with minimal patient-facing accountability Benefits Designed For You and Yours Paid Parental Leave Medical, Vision, and Dental Insurance 401K Retirement Plan Cell Phone Reimbursement Annual Wellness Allowance FSA and Dependent Care FSA 10 Paid Holidays Generous Paid Time Off Paid Sick Days Pine Park Health is an equal opportunity employer. Employment is at-will. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned.

***Schedule: Full-time, 40 hours per week. Work schedule includes Saturday, Sunday, and Monday plus two additional weekdays (8:00 AM – 5:30 PM PST), with two weekdays off.*** Welcome to Pine Park Health! About Us Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved — patients, families, community staff members, providers, and payers. We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital. Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us! The Opportunity _*]:min-w-0 gap-3"> The Clinical Care Liaison is the operational and relational backbone of our geriatric primary care team. You will own care coordination for a panel of 500–600 patients — managing real-time communication, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers. _*]:min-w-0 gap-3"> This is not a passive coordination role. You will make real-time judgment calls that directly affect patient safety outcomes. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully — every shift, every call, every task. What You'll Do - Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel - Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time - Maintain accurate, compliant patient documentation within our EMR system - Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication - Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment - Participate in after-hours on-call rotation to support continuity of care - Contribute to quality improvement initiatives and operational efficiency projects How We Measure Success Patient Communication & Responsiveness - 95% of inbound calls answered within 60 seconds (~30 calls/day) - Average caller wait time under 30 seconds; maximum not to exceed 2 minutes - Urgent voicemails resolved within 1 hour; non-urgent within 1 business day - After-hours voicemails addressed within 2 hours of next business day open Care Coordination & Task Management - 95% of clinical messages and emails addressed within 2 hours - Routine tasks completed within 7 days; STAT tasks within 24 hours - 100% of daily visit reminder calls completed (~20 calls/day) Documentation & Quality - Minimum 6 hours of care coordination activity logged daily - Patient satisfaction scores of 8.5/10 or higher - Full compliance with HIPAA, CMS, and OIG requirements at all times What We're Looking For ***Schedule: Full-time, 40 hours per week. Work schedule includes Saturday, Sunday, and Monday plus two additional weekdays (8:00 AM – 5:30 PM PST), with two weekdays off.*** - Bachelor's degree required; Healthcare Administration, Health Sciences, Public Health, or related field preferred - 3+ years of healthcare coordination, patient services, or clinical operations experience - Prior experience with geriatric, Medicare Advantage, or value-based care populations strongly preferred - Demonstrated ability to triage and manage competing priorities in a high-volume, real-time environment - Proficiency with EMR/EHR systems and healthcare technology platforms - Exceptional written and verbal communication skills across diverse stakeholders — patients, families, physicians, and facility leadership - Self-directed, accountable, and able to perform independently in a remote environment - Availability for approximately 5 on-call overnight and/or weekend shifts per rotation - Reliable high-speed internet and a dedicated, HIPAA-compliant home workspace required - Must not be on any exclusion or debarment from participation in Federal Health Care Programs and must remain in good standing with OIG, CMS, and applicable government regulators What Success Looks Like The Clinical Care Liaisons who thrive here don't wait to be told what needs attention — they already know. They've built personal systems for managing high-volume communication without dropping anything, they document with the same precision at 4:30pm as they do at 9am, and when a fragile patient calls scared, they hold that call with both urgency and calm. By 30 days, you own your queue. You're navigating our systems independently and your patients and facility partners are starting to trust you. By 90 days, you're consistently hitting every performance benchmark and your care team is leaning on you — not managing you. At one year, you are the person newer team members come to when a situation is complex and they're not sure what to do next. This role is a strong fit if you: - Thrive in high-volume, fast-moving environments where your organization directly affects patient outcomes - Hold yourself to a higher standard than your manager has to - Want meaningful daily work with a vulnerable population and can feel the weight of that responsibility without being paralyzed by it - Take pride in documentation accuracy and communication follow-through even when no one is watching This role is not a fit if you: - Prefer a self-paced environment without measurable daily output expectations - Are uncomfortable being held to specific performance metrics - Cannot commit to a fixed shift schedule with on-call rotation - Are looking for a role with minimal patient-facing accountability Benefits Designed For You and Yours Paid Parental Leave Medical, Vision, and Dental Insurance 401K Retirement Plan Cell Phone Reimbursement Annual Wellness Allowance FSA and Dependent Care FSA 10 Paid Holidays Generous Paid Time Off Paid Sick Days Pine Park Health is an equal opportunity employer. Employment is at-will. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned.

• Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel • Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time • Maintain accurate, compliant patient documentation within our EMR system • Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication • Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment • Participate in after-hours on-call rotation to support continuity of care • Contribute to quality improvement initiatives and operational efficiency projects

• Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel • Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time • Maintain accurate, compliant patient documentation within our EMR system • Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication • Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment • Participate in after-hours on-call rotation to support continuity of care • Contribute to quality improvement initiatives and operational efficiency projects

***Schedule: Full-time, 40 hours per week. Work schedule includes Saturday, Sunday, and Monday plus two additional weekdays (8:00 AM – 5:30 PM PST), with two weekdays off.*** Welcome to Pine Park Health! About Us Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy and lead a life they love. We’re on a mission to dramatically improve healthcare for seniors by building a new model of care that’s designed around everyone involved — patients, families, community staff members, providers, and payers. We’ve started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital. Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we’re growing quickly to expand our reach and impact. Investors include First Round Capital, Google’s AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you’re a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us! The Opportunity The Primary Care Coordinator serves as the central point of contact for our primary care geriatric care team, managing 500-600 patients alongside nurses and Primary Care Providers. The role focuses on coordinating patient care, maintaining relationships with senior living facilities, and ensuring excellent healthcare delivery through effective communication and documentation. Key Responsibilities: - Serve as primary contact for patients, families, and providers - Schedule and coordinate medical appointments - Manage patient documentation and EMR updates - Process urgent care calls and STAT tasks - Participate in mandatory after-hours shift rotation - Handle communications via phone, email, text, and fax - Coordinate with community partners and specialty providers - Facilitate new patient onboarding Key Evaluation Metrics: Success will be measured in the following focus areas: Inbound Phone Calls: -Answer 95% of inbound calls within 60 seconds and expect ~30 inbound calls / day -Aim for an average wait time of less than 30 seconds -Ensure caller wait times do not exceed 2 minutes Task Completion: -Messages and Clinical Emails: Address 95% within 2 hours -Complete routine tasks within 7 days; STAT tasks completed within 24 hours -Proactively contact all newly enrolled patients within 24 hours to schedule a welcome visit -Complete 100% of visit reminder calls each day and expect to make ~20 reminder calls / day Voicemails: -Close/resolve all urgent voicemails within 1 hour -Return non-urgent voicemails within 1 business day -Ensure after-hours voicemails are addressed within first 2 hours of next business day Patient Care Management: -Ensure accurate logging of all patient encounters for chronic care management -Log 6 hours per day of care coordination using our custom logging software -Assist with improvement projects related to quality and efficiency -Achieve a patient satisfaction survey score of 8.5/10 or higher Requirements: - High School Diploma (some college preferred) - Basic understanding of Primary Care Operations - Healthcare background (preferred) - Reliable internet and HIPAA-compliant workspace - Comfort with healthcare technology platforms - Ability to thrive in a fast-paced, changing environment - Attendance is critical in this role to ensure quality patient care - Must be able to work ~5 on call overnights and/or weekends - Ongoing Regulatory Requirement: Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc. Schedule Full-time, 40 hours per week. Work schedule includes Saturday, Sunday, and Monday plus two additional weekdays (8:00 AM – 5:30 PM PST), with two weekdays off. Benefits Designed For You and Yours - Paid Parental Leave - Medical, Vision, and Dental Insurance - 401K Retirement Plan - Cell Phone Reimbursement - Annual Wellness Allowance - FSA and Dependent Care FSA - 10 Paid Holidays - Generous Paid Time Off - Paid Sick days Physical / Environment Requirements: - This is a remote position that requires the employee to be available and actively working at their computer/workstation during all designated business hours and/assigned work schedule. This role cannot be performed intermittently or outside of the standard schedule due to the real-time nature of incoming patient calls and STAT tasks. - This is a remote position requiring the ability to work from a home office with a reliable internet connection - Reliable internet and HIPAA-compliant workspace; you must have a confidential space to ensure HIPAA compliance and to preserve patient PHI. - Must be able to sit and work at a computer for extended periods, with frequent use of keyboard, mouse, and telephone - Ability to participate in video conference calls - High proficiency with computers and mobile devices This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

Welcome to Pine Park Health! About Us Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy and lead a life they love. We’re on a mission to dramatically improve healthcare for seniors by building a new model of care that’s designed around everyone involved — patients, families, community staff members, providers, and payers. We’ve started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital. Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we’re growing quickly to expand our reach and impact. Investors include First Round Capital, Google’s AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you’re a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us! The Opportunity The Primary Care Coordinator serves as the central point of contact for our primary care geriatric care team, managing 500-600 patients alongside nurses and Primary Care Providers. The role focuses on coordinating patient care, maintaining relationships with senior living facilities, and ensuring excellent healthcare delivery through effective communication and documentation. Key Responsibilities: - Serve as primary contact for patients, families, and providers - Schedule and coordinate medical appointments - Manage patient documentation and EMR updates - Process urgent care calls and STAT tasks - Participate in mandatory after-hours shift rotation - Handle communications via phone, email, text, and fax - Coordinate with community partners and specialty providers - Facilitate new patient onboarding Key Evaluation Metrics: Success will be measured in the following focus areas: Inbound Phone Calls: -Answer 95% of inbound calls within 60 seconds and expect ~30 inbound calls / day -Aim for an average wait time of less than 30 seconds -Ensure caller wait times do not exceed 2 minutes Task Completion: -Messages and Clinical Emails: Address 95% within 2 hours -Complete routine tasks within 7 days; STAT tasks completed within 24 hours -Proactively contact all newly enrolled patients within 24 hours to schedule a welcome visit -Complete 100% of visit reminder calls each day and expect to make ~20 reminder calls / day Voicemails: -Close/resolve all urgent voicemails within 1 hour -Return non-urgent voicemails within 1 business day -Ensure after-hours voicemails are addressed within first 2 hours of next business day Patient Care Management: -Ensure accurate logging of all patient encounters for chronic care management -Log 6 hours per day of care coordination using our custom logging software -Assist with improvement projects related to quality and efficiency -Achieve a patient satisfaction survey score of 8.5/10 or higher Requirements: - High School Diploma (some college preferred) - Basic understanding of Primary Care Operations - Healthcare background (preferred) - Reliable internet and HIPAA-compliant workspace - Comfort with healthcare technology platforms - Ability to thrive in a fast-paced, changing environment - Attendance is critical in this role to ensure quality patient care - Must be able to work ~5 on call overnights and/or weekends - Ongoing Regulatory Requirement: Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc. Benefits Designed For You and Yours - Paid Parental Leave - Medical, Vision, and Dental Insurance - 401K Retirement Plan - Cell Phone Reimbursement - Annual Wellness Allowance - FSA and Dependent Care FSA - 10 Paid Holidays - Generous Paid Time Off - Paid Sick days Physical / Environment Requirements: - This is a remote position that requires the employee to be available and actively working at their computer/workstation during all designated business hours and/assigned work schedule. This role cannot be performed intermittently or outside of the standard schedule due to the real-time nature of incoming patient calls and STAT tasks. - This is a remote position requiring the ability to work from a home office with a reliable internet connection - Reliable internet and HIPAA-compliant workspace; you must have a confidential space to ensure HIPAA compliance and to preserve patient PHI. - Must be able to sit and work at a computer for extended periods, with frequent use of keyboard, mouse, and telephone - Ability to participate in video conference calls - High proficiency with computers and mobile devices Physical Requirements: - Ability to remain seated for extended periods - High proficiency with computers and mobile devices This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

Welcome to Pine Park Health! About Us Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy and lead a life they love. We’re on a mission to dramatically improve healthcare for seniors by building a new model of care that’s designed around everyone involved — patients, families, community staff members, providers, and payers. We’ve started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital. Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we’re growing quickly to expand our reach and impact. Investors include First Round Capital, Google’s AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you’re a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us! The Opportunity The Primary Care Coordinator serves as the central point of contact for our primary care geriatric care team, managing 500-600 patients alongside nurses and Primary Care Providers. The role focuses on coordinating patient care, maintaining relationships with senior living facilities, and ensuring excellent healthcare delivery through effective communication and documentation. Key Responsibilities: - Serve as primary contact for patients, families, and providers - Schedule and coordinate medical appointments - Manage patient documentation and EMR updates - Process urgent care calls and STAT tasks - Participate in mandatory after-hours shift rotation - Handle communications via phone, email, text, and fax - Coordinate with community partners and specialty providers - Facilitate new patient onboarding Key Evaluation Metrics: Success will be measured in the following focus areas: Inbound Phone Calls: -Answer 95% of inbound calls within 60 seconds and expect ~30 inbound calls / day -Aim for an average wait time of less than 30 seconds -Ensure caller wait times do not exceed 2 minutes Task Completion: -Messages and Clinical Emails: Address 95% within 2 hours -Complete routine tasks within 7 days; STAT tasks completed within 24 hours -Proactively contact all newly enrolled patients within 24 hours to schedule a welcome visit -Complete 100% of visit reminder calls each day and expect to make ~20 reminder calls / day Voicemails: -Close/resolve all urgent voicemails within 1 hour -Return non-urgent voicemails within 1 business day -Ensure after-hours voicemails are addressed within first 2 hours of next business day Patient Care Management: -Ensure accurate logging of all patient encounters for chronic care management -Log 6 hours per day of care coordination using our custom logging software -Assist with improvement projects related to quality and efficiency -Achieve a patient satisfaction survey score of 8.5/10 or higher Requirements: - High School Diploma (some college preferred) - Basic understanding of Primary Care Operations - Healthcare background (preferred) - Reliable internet and HIPAA-compliant workspace - Comfort with healthcare technology platforms - Ability to thrive in a fast-paced, changing environment - Attendance is critical in this role to ensure quality patient care - Must be able to work ~5 on call overnights and/or weekends - Ongoing Regulatory Requirement: Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc. Benefits Designed For You and Yours - Paid Parental Leave - Medical, Vision, and Dental Insurance - 401K Retirement Plan - Cell Phone Reimbursement - Annual Wellness Allowance - FSA and Dependent Care FSA - 10 Paid Holidays - Generous Paid Time Off - Paid Sick days Physical / Environment Requirements: - This is a remote position that requires the employee to be available and actively working at their computer/workstation during all designated business hours and/assigned work schedule. This role cannot be performed intermittently or outside of the standard schedule due to the real-time nature of incoming patient calls and STAT tasks. - This is a remote position requiring the ability to work from a home office with a reliable internet connection - Reliable internet and HIPAA-compliant workspace; you must have a confidential space to ensure HIPAA compliance and to preserve patient PHI. - Must be able to sit and work at a computer for extended periods, with frequent use of keyboard, mouse, and telephone - Ability to participate in video conference calls - High proficiency with computers and mobile devices Physical Requirements: - Ability to remain seated for extended periods - High proficiency with computers and mobile devices This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

Interested in a clinical opportunity you don't see? Apply now! Welcome to Pine Park Health We’re redesigning healthcare for residents of senior living communities and looking for driven, compassionate professionals like you to join us. We’ve experienced tremendous growth in the last few years and are now bringing on a mobile phlebotomist to bring our practice to the next level. Pine Park provides primary care for residents of senior living communities, and our mission is to improve the health outcomes of our patients. We’ve experienced tremendous growth in the last few years and are looking to bring on a Mobile Phlebotomist who can provide an excellent patient experience while performing essential clinical care. About us: Pine Park Health is a value-based primary care practice that’s reshaping how residents of senior living communities experience healthcare. We provide high-quality prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their homes and closely partner with community staff to improve resident health and wellness. We also provide in-person and virtual Rapid Care for common concerns — like falls, wounds, or changes in behavior — to help patients avoid trips to the ER where they’re exposed to further health issues. Over 80 communities across the Bay Area, San Diego, and Phoenix work with Pine Park today and we’re growing rapidly to expand our reach and impact. If you’re interested in changing healthcare for seniors, join us! Pine Park is an equal opportunity employer and encourages all applicants from every background and life experience. Why You’ll Love Us: - We’re a smart, heart-centered, low-ego group motivated to make waves in the lives of seniors and the healthcare industry. - We’re solving complex, vital problems that affect real people and need bright, focused, driven minds like yours to help us achieve our goals. - We empower team members to act like owners and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow. - Our hybrid work environment allows you to set your own in-office and remote schedule. We love being in an office to connect with coworkers and form meaningful relationships and make it easy for you to work from home when needed or preferred. - We host social events to celebrate wins, mark team member milestones and let go by having fun. Benefits Designed for You and Yours - Medical, vision, and dental insurance - FSA and Dependent Care FSA - 401K retirement plan - 10 paid holidays - 15 days paid time off - Paid sick days - Paid parental leave - Mileage and cell phone reimbursement - Monthly wellness allowance - Professional/personal development annual allowance Travel is required for this role. You must be able to drive to multiple community partners as needed regularly. It’s required that all employees receive the COVID-19 and flu vaccines before their first day of work. Pine Park Health is an equal opportunity employer — we aim to recruit, hire, develop, compensate, and promote regardless of race, religion, country of origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Role Description The Primary Care Coordinator serves as the central point of contact for our primary care geriatric care team, managing 500-600 patients alongside nurses and Primary Care Providers. The role focuses on coordinating patient care, maintaining relationships with senior living facilities, and ensuring excellent healthcare delivery through effective communication and documentation. Key Responsibilities: - Serve as primary contact for patients, families, and providers - Schedule and coordinate medical appointments - Manage patient documentation and EMR updates - Process urgent care calls and STAT tasks - Participate in mandatory after-hours shift rotation - Handle communications via phone, email, text, and fax - Coordinate with community partners and specialty providers - Facilitate new patient onboarding Key Evaluation Metrics: - Inbound Phone Calls: - Answer 95% of inbound calls within 60 seconds and expect ~30 inbound calls / day - Aim for an average wait time of less than 30 seconds - Ensure caller wait times do not exceed 2 minutes - Task Completion: - Messages and Clinical Emails: Address 95% within 2 hours - Complete routine tasks within 7 days; STAT tasks completed within 24 hours - Proactively contact all newly enrolled patients within 24 hours to schedule a welcome visit - Complete 100% of visit reminder calls each day and expect to make ~20 reminder calls / day - Voicemails: - Close/resolve all urgent voicemails within 1 hour - Return non-urgent voicemails within 1 business day - Ensure after-hours voicemails are addressed within first 2 hours of next business day - Patient Care Management: - Ensure accurate logging of all patient encounters for chronic care management - Log 6 hours per day of care coordination using our custom logging software - Assist with improvement projects related to quality and efficiency - Achieve a patient satisfaction survey score of 8.5/10 or higher Qualifications - High School Diploma (some college preferred) - Basic understanding of Primary Care Operations - Healthcare background (preferred) - Reliable internet and HIPAA-compliant workspace - Comfort with healthcare technology platforms - Ability to thrive in a fast-paced, changing environment - Attendance is critical in this role to ensure quality patient care - Must be able to work ~5 on call overnights and/or weekends - Ongoing Regulatory Requirement: Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc. Benefits - Paid Parental Leave - Medical, Vision, and Dental Insurance - 401K Retirement Plan - Cell Phone Reimbursement - Annual Wellness Allowance - FSA and Dependent Care FSA - 10 Paid Holidays - Generous Paid Time Off - Paid Sick days Physical / Environment Requirements - This is a remote position that requires the employee to be available and actively working at their computer/workstation during all designated business hours and assigned work schedule. - This role cannot be performed intermittently or outside of the standard schedule due to the real-time nature of incoming patient calls and STAT tasks. - This is a remote position requiring the ability to work from a home office with a reliable internet connection. - Reliable internet and HIPAA-compliant workspace; you must have a confidential space to ensure HIPAA compliance and to preserve patient PHI. - Must be able to sit and work at a computer for extended periods, with frequent use of keyboard, mouse, and telephone. - Ability to participate in video conference calls. Physical Requirements - Ability to remain seated for extended periods - High proficiency with computers and mobile devices