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ServiceNow

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Program Manager - Professional Services - German Speaking

Technical Program ManagerTechnical Program ManagerFull TimeRemoteSeniorTeam 10,001+Since 2004H1B SponsorCompany SiteLinkedIn

Location

Switzerland

Posted

41 days ago

Salary

0

Seniority

Senior

Bachelor Degree9 yrs expEnglishAgileAIProject ManagementScrumServicenow

Job Description

Program Manager - Professional Services - German Speaking

ServiceNow

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are looking for an Program Manager - Professional Services with previous experience in implementing or operating the ServiceNow platform or other similar enterprise platforms. As a ServiceNow Program Manager - Professional Services , you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. Program Managers are seasoned leaders who build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making. In this role, you will use your advanced leadership skills and expertise in delivery and utilise Now Create , the ServiceNow Implementation Methodology, to drive successful customer outcomes. You will be responsible for leading the delivery team throughout large, complex customer engagements; these responsibilities include: - Lead the delivery team throughout the engagement and drive the overall vision and direction. - Work with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered. - Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success. - Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration, effective decision-making and customer agreement on proposed solutions. - Establish program governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives. - Proactive development and execution of proven risk assessment, prevention, and mitigation plans, and efficient identification, tracking, and resolution of issues. - Mentor ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. - Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. - Work with the Sales Account Team as the Project/Program implementation expert during sales cycles. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Experience with implementing or operating the ServiceNow platform and ServiceNow certifications is required - 8+ years of progressive experience as part of a professional services organization or equivalent experience - Ability to travel up to 50% - Excellent communication skills, both written and verbal, in English & German languages - Project Management certification in PMI or similar - Agile Scrum experience and Scrum Master certification are desirable - Comfortable leading projects independently - Good understanding of technology - Proven success in driving complex issues through analysis and resolution - A growth mindset and willingness to learn new things independently and at pace! - Right to work in the country you have applied to Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Benefits

  • 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Relocation assistance, Remote work program, Free snacks and drinks, Team based strategic planning, Tuition reimbursement, Vision insurance, Wellness programs, Mental health benefits, Home-office stipend for remote employees, Fertility benefits, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, Employee awards, Transgender health care benefits, Wellness days, Mother's room, Personal development training, Virtual coaching services, Flexible time off, Bereavement leave benefits, Company-wide vacation

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Worldwide
Save The Children Australia logo

Program Quality Lead

Save The Children Australia

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme. Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.

Full TimeRemoteTeam 501-1,000

There's something special about spending your days alongside like-minded people, just as committed to purposeful work as you. At Save the Children Australia, we attract bright and big-hearted people who are inspired to make a difference. Together, we are fearless in our pursuit of making lasting change for the children and communities who need it most. A place to make a difference: This isn't a conventional quality role. The Program Quality Lead exists to change how programs run. Not by reviewing from the sidelines, but by getting into the architecture of delivery and making it work better. If you're the kind of person who sees a broken logframe and fixes it rather than just flagging it, who challenges weak assumptions rather than letting them pass, and who thinks the INGO sector's quality systems need rethinking, read on. This role is part of a new operating model that separates upstream design from downstream quality and delivery. 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This role requires: · Demonstrated technical depth in at least one thematic area relevant to SCA's portfolio (e.g. education, child protection, health, nutrition, WASH, livelihoods, climate adaptation), with the ability to apply that depth across a broader quality and monitoring remit · Demonstrated breadth across program quality, monitoring/results, and inclusion, with evidence of improving delivery in complex operating environments · Proven ability to translate evidence and performance signals into implementable changes to results frameworks/logframes, workplans/DIPs, reporting products, and budget sequencing · Strong analytical capability: structured data review, pattern recognition, and practical implications for delivery decisions · High-quality writing and synthesis for donor-facing outputs: clear, decisive, evidence-anchored · Strong influence skills: able to challenge constructively and drive uptake without formal authority · Track record of questioning orthodox practice and improving ways of working without increasing bureaucracy (desirable) · Demonstrated capability using AI-enabled tools responsibly in professional workflows (desirable) · Experience in federated or multi-office environments and partner-heavy delivery models (desirable) A place to belong: We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. 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All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme. Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation. If you are having any issues with uploading your application for this role, please contact people.culture@savethechildren.org.au for further support.

Australia
OHSU - Oregon Health & Science University logo

Quality Program Manager

OHSU - Oregon Health & Science University

OHSU - Oregon Health & Science University was founded in 1887 and has grown to become the only Oregon-based research university and academic health facility pro

Title: Quality Program Manager - Sepsis Location: Portland United States Position Category Professional Position Type Regular Full-Time Job Type Unclassified Administrative Department Quality Department Salary Range $84,885 - $135,595 per year with offer based on experience, education and internal equity FTE 1.00 Schedule Monday - Friday Hours 8:00am - 5:00pm HR Mission Healthcare Drug Testable No Job Description: Department Overview The Healthcare Program Manager is responsible for coordinating, organizing, and supporting improvement ofprioritized quality projects. This role is responsible for providing expertise in process and outcome measure performance for key clinical stakeholders to improve the care being delivered, with the ultimate goal of improving patient outcomes. The Program Manager supports clinical staff to establish best practices in the care of patients related to the specific improvement projects they are assigned to (sepsis to start; will include other projects within 6 months of hire). They maintain prospective, current state, and retrospective awareness of the prioritized patient population within the institution. They are responsible for the planning, coordination, implementation, execution, control, and completion of the improvement work. Function/Duties of Position Program/Project Management - Ensure successful completion of all projects assigned through effective management of people, time, and other resources. - Knowledgeable regarding the qualifications and experience of key project delivery team members' personnel - Oversees project implementation, utilizing OHSU's implementing change model. - Develops project plans, goals, and objectives in collaboration with leadership and project stakeholders - Provides professional and technical leadership in the execution of day-to-day project activities - Assures successful implementation of process, and system changes to support improvement of quality & safety priorities - Facilitates (or participates in) committees and meetings to achieve goals and objectives of assigned projects - Designs and leads project improvement activities related to assigned projects - Promotes and models change management tools and approaches to assigned projects - Prepares and presents reports and presentations as needed for teams, committees, and OHSU Health leadership - Evaluates and reports on success and improvements achieved through assigned projects - Utilizes data to inform decision making - Escalate barriers in a timely fashion, through leadership structure Reporting and Communication - Develop and maintain tracker/database of all sepsis cases reviewed, and other work as assigned. - Serve as partner for sepsis core measure abstractor, completing abstraction for failed cases to ensure comprehensive trending over time achievable - Utilizes change management and facilitation strategies to ensure team buy-in, championship, and shared accountabilities - Communicates project information to project stakeholders, management, and executive leadership Program Evaluation and Monitoring - Develops project evaluation plans and processes as needed to ensure implementation meets project goals & objectives - Utilizes data to inform critical project decision points - Conducts and/or supports complex qualitative and quantitative analysis of project data, summarizes findings, draws appropriate conclusions, and effectively communicates results to team and leadership - Facilitate development of recommendations for program changes with stakeholders Support Implementation - Develop implementation plan with stakeholders - Test implementation assumptions and develop contingency plans to prevent untoward consequences of process changes - Develop plan to measure short term and ongoing impact of changes - Teach, train, support, and mentor others in performance improvement strategies and methods - Develop and distribute work tools to support performance improvement efforts - Guide implementation of prioritized projects Other Duties as Assigned Required Qualifications - Bachelor's degree in healthcare related field and a master's degree or evidence of progression toward an advanced degree. - Minimum 3 years of recent experience in healthcare settings. - Experience that demonstrates expertise in performance improvement and regulatory standards in healthcare. Job Related Knowledge, Skills and Abilities (Competencies): - Excellent knowledge base in quality/performance improvement processes and tools. A proven record of accomplishment and strong leadership skills to ensure that improvement processes are sustained,priorities established, and performance goals are met. - Systems knowledge and experience in identifying root causes and developing reliable and safe systems.Excellent knowledge of statistical analysis and reporting practices pertinent to stable and high performing systems. - Evidence of leadership, creativity, initiative, and diplomatic communication. Ability to effectively work with and communicate with staff at all levels of the organization. - Expertise in presenting technical reports and leading group discussions with clinicians and senior leaders. - Evidence within the last 2 years of working with teams requiring self-direction and excellent written and verbal communication skills. - Proficiency in office software including the Microsoft Office Suite of products. Preferred Qualifications - Bachelor of Science in Nursing - Hold a license in healthcare (i.e., physical therapist, physician, advance practice provider) - Program or project management experience, responsible for large, complex program success. - Experience in teach and/or working with others in the mitigating of structural racism and the disparities that result from it in healthcare. - Knowledge, experience in Lean, Six Sigma, Project Management and other performance improvement tools - Experience with statistical flow diagram programs - Leading group discussions with medical clinicians and administrators Additional Details Generally, 8-5 M-F work schedule, but hours fluctuate depending on need. This position is hybrid, with approximately half-time being in person on campus, and the other half remote during orientation. Why apply to OHSU? We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

Oregon
$84.9K - $135.6K / year