Job Closed
This listing is no longer active.
The Relentless Pursuit of Healing
Patient Access Schedule Agent-SHARE - Partially Remote 9a-530p
Location
United States
Posted
67 days ago
Salary
$21 - $29 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Access Schedule Agent-SHARE - Partially Remote 9a-530p
UMass Memorial Health
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $29.27Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 9a-530p Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5492 Patient Access Center Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The role of the Patient Access Scheduling Agent is the front door for patients to secure access to the right care, at the right time, with the right provider. The Patient Access Scheduling agent performs a variety of complex scheduling activities that ensures patients get access to the care they need by providing exceptional patient service. I. Major Responsibilities: 1. Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses. 2. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists. 3. As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate. 4. Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care. 5. Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place. II. Position Qualifications: License/Certification/Education: Required: 1. High school diploma. Preferred: 1. Associate’s degree in business or healthcare-related field. Experience/Skills: Required: 1. English speaking, reading and writing skills. 2. Strong intrapersonal and communication skills. Preferred: 1. Previous scheduling and/or phone customer services experience. 2. Previous experience in a health care organization. 3. Bilingual speaking, reading, and writing skills. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
Related Guides
Related Categories
Related Job Pages
More Therapist Jobs
Care Coordinator, Registered Nurse
UnitedHealth GroupUnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of
Assess and implement individualized care strategies for patients, manage care plans, advocate for patient needs, and facilitate communication among stakeholders to ensure quality care and services are delivered effectively.
Service delivery/Care Coordinator CG (008-00534)
Hunt StWe help Aussie companies find top 3% remote talent in the Philippines & Nepal for a single finder's fee.
Looking for Philippines-based candidates Job Role: Service delivery/ Care coordinator Compensation: $1,600 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: A dedicated home care provider driven by the belief that every individual deserves compassionate, reliable, and personalized support in the comfort of their own home. Our team works closely with clients, families, and care professionals to design care solutions that promote independence, dignity, and overall well-being. Role Overview: We are looking for a compassionate, detail-oriented Service Delivery / Care Coordinator to oversee the coordination of care services for clients receiving in-home and community-based support. The role ensures that clients receive high-quality, person-centered care while maintaining smooth communication between clients, caregivers, and internal teams. Key Responsibilities: - Coordinate the scheduling and delivery of home care services in line with client care plans. - Serve as the primary point of contact for clients, their families, and support workers. - Ensure client needs are met by matching them with suitable caregivers and updating schedules as needed. - Manage service delivery coordination and rostering to maintain efficient operations. - Perform data entry and data compliance checking to ensure accurate and up-to-date client and service records. - Support content updates and marketing tasks as directed. - Follow up on client feedback and assist in resolving any service-related concerns. - Maintain accurate and up-to-date client records, care plans, and documentation. - Collaborate with the care team to ensure compliance with service standards, safety protocols, and regulations. - Provide updates on invoice and accounts receivable as required. - Assist in the onboarding and orientation of new caregivers and staff. - Support internal reporting, documentation, and compliance efforts for service improvement. - Identify opportunities to improve operational efficiency and enhance client satisfaction. - Perform any other duties as directed by the supervisor or director. Required Skills and Qualifications: - Previous experience in a care coordination, service delivery, scheduling, or administrative support role within the aged care, disability, or community services sector. - Strong computer skills and a willingness to learn, with training provided for the right candidate. - Strong organizational and time management skills with the ability to manage multiple priorities. - Excellent communication and interpersonal skills with a client-focused approach. - Proficiency in using scheduling software, CRM systems, and Microsoft Office tools. - High attention to detail, accuracy, and documentation management. - Ability to work independently while collaborating with a wider support team. - Knowledge of care compliance standards and understanding of client confidentiality requirements. - Empathetic and professional attitude when working with clients and caregivers. - Problem-solving mindset with a proactive approach to challenges. - A genuine passion for improving the lives of others through quality service delivery. Work Arrangement & Expectations: This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
Scheduling Coordinator
Aston CarterAston Carter, formerly Stephen James Associates, is a privately-held company founded in 1997 to deliver world-class staffing and professional talent services to
Job Title: Scheduling Coordinator Job DescriptionThe Associate Program Manager is responsible for the administrative coordination, scheduling oversight, and project tracking of multi-site installation and commissioning projects. This role focuses on ensuring consistent, timely, and well-documented execution of project schedules, supporting field installation vendors and internal teams through structured planning, communication, and follow-through. Responsibilities - Support and help lead commissioning activities, including QA checklists, functionality verification, and operational readiness. - Coordinate the transition from installation to clinical readiness, including setup verification, calibration checks, and ensuring patient-ready standards. - Manage project coordination and schedule/milestone management for multiple site installations. - Track milestones, risks, and action items, ensuring stakeholders are aligned to timelines and deliverables. - Interpret technical, construction, or installation documentation and commissioning protocols to ensure consistent execution across sites and subcontractors. - Facilitate cross-functional, contractor, and customer coordination to confirm readiness, resolve issues, and maintain alignment on expectations. - Maintain project documentation and reporting, including schedules, timelines, milestones, and status updates using Microsoft Office and project tracking tools. Essential Skills - 2–5 years of experience in field installation and commissioning execution. - Experience in project coordination and schedule/milestone management for 2–5 years. - Proficiency in interpreting technical/installation documentation for at least 2 years. - Experience in cross-functional, contractor, and customer coordination for over 2 years. - Project documentation and reporting experience for 2 years. - Strong safety and quality mindset, disciplined in checklist execution, and detail-oriented. - Proactive risk management skills and the ability to manage changing timelines. - Accuracy and sound judgment in translating requirements into clear field actions. - Clear communication, professionalism, collaboration, and the ability to influence without authority. - Strong organizational skills with consistency and data accuracy. Additional Skills & Qualifications - Bachelor’s degree in Engineering, Operations, Project Management, or a related field preferred. - Experience supporting field-based projects, installations, or commissioning activities preferred. - Strong understanding of project coordination, scheduling, and execution processes. - Ability to read and interpret basic technical, construction, or installation-related documentation. - Excellent communication and interpersonal skills with the ability to work across internal teams and external partners. - Willingness and ability to travel up to 50% across the United States. - Ability to work in dynamic environments and adapt to changing project requirements and timelines. - Strong attention to detail and problem-solving capabilities. - Proficiency in Microsoft Office and project tracking tools. - Experience in medical device, healthcare, or construction/installation environments preferred. Work EnvironmentThis role involves working in dynamic environments, requiring travel up to 50% across the United States. The position demands adaptability to changing project requirements and timelines, and proficiency in using Microsoft Office and project tracking tools. Job Type & Location This is a Permanent position based out of Valencia, CA. Pay and BenefitsThe pay range for this position is $54080.00 - $83200.00/yr. Health & Insurance Benefits Bioness Medical offers a comprehensive benefits package for eligible employees, including: Medical insurance (multiple plan options via Aetna) Prescription drug coverage Dental insurance Vision insurance Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options Mental health and substance‑abuse coverage Financial & Protection Benefits 401(k) retirement plan Life insurance & AD&D Short‑term and long‑term disability insurance Accident, critical illness, and hospital indemnity insurance State‑mandated Paid Family Leave (CA) Paid Time Off Paid vacation Paid holidays Sick time Employees consistently reference reasonable PTO policies and work‑life balance in reviews. Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 28, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Scheduling Coordinator (Home Care) – Remote Immediate Hire | Full-Time Opportunity Flexible Schedule + 1 Weekend Day Required Hours: 7:00 AM – 3:00 PM Earn $40,000 - $50,000 annually + Benefits Apply today—interviews are underway this week! Affirmed Home Care, a NYC-based private-pay concierge home care agency, is rapidly expanding and seeking an experienced Scheduling Coordinator to support operations across NY, NJ, and CT. This is an excellent opportunity to join a fast-paced, high-impact team where your role directly contributes to patient care and daily operations. The ideal candidate has experience in home care, healthcare staffing, or caregiver coordination and thrives in a dynamic environment. Primary Responsibilities - Coordinate scheduling for HHAs, CNAs, LPNs, and RNs in a high-volume home care setting - Ensure all patient cases are consistently and fully staffed - Handle call-outs and urgent staffing needs with efficiency - Match caregivers to clients based on skills, availability, and care requirements - Maintain clear, consistent communication with caregivers, clients, and internal teams - Keep schedules accurate and up to date within scheduling systems Qualifications (Preferred) - 1–2+ years of experience in home care, healthcare staffing, or scheduling coordination - Experience scheduling caregivers (HHA, CNA, LPN, RN) - Strong multitasking, problem-solving, and communication skills - Familiarity with scheduling platforms (AlayaCare experience is a strong plus) - Proficiency in Microsoft Office (Excel, Outlook, Word) - Ability to stay organized and perform effectively in a fast-paced environment Requirements - High School Diploma required - Associate’s or Bachelor’s Degree preferred - Ability to work a flexible schedule, including one weekend day (7:00 AM – 3:00 PM) Benefits - Competitive compensation package - Medical, Dental, and Vision insurance - Generous Paid Time Off - 401(k) with company match Why Join Affirmed Home Care - Be part of a growing, mission-driven organization - Fast and streamlined hiring process - Fully remote position offering flexibility - Work with a premier NYC-based concierge home care team - Make a meaningful impact on patient care every day Apply now—this opportunity won’t last long! Affirmed Home Care is an Equal Opportunity Employer and welcomes all qualified applicants.



