Who we are: Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow. We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply. Tria Federal (Tria) is seeking a Human Centered Design SME to join our team. We are seeking an individual to serve as the embedded UX lead for a product team, translating complex requirements into intuitive, accessible designs while leading research, collaborating cross-functionally, and improving usability within Agile delivery. Responsibilities: Product Team Design Leadership - Serve as the primary UX design lead embedded within a product team. - Integrate design, discovery, and usability considerations directly into Agile product development processes. - Translate complex regulatory, operational, and business requirements into usable interaction models and product workflows. - Lead the creation and iteration of user flows, information architecture, wireframes, high-fidelity mockups, interactive prototypes, journey maps, and service blueprints. - Collaborate closely with product managers and engineers to clarify requirements, reduce ambiguity, and support informed product decisions. - Ensure user needs and research insights are incorporated into backlog refinement, sprint planning, and roadmap conversations. - Design solutions that support accessibility, equity, and compliance with Section 508 and WCAG standards. - Evaluate implemented solutions to ensure alignment with design intent and usability best practices. - Identify opportunities to improve usability, reduce administrative burden, and streamline complex professional workflows. Research and Design Leadership - Lead discovery and research activities to better understand user needs, workflows, and operational challenges. - Plan and facilitate research methods such as user interviews, usability testing, workflow analysis, and concept validation sessions. - Synthesize research insights into clear design opportunities and product recommendations. - Translate research findings into experience concepts, interaction models, product workflows, and prototype solutions. - Collaborate with UX researchers when specialized or large-scale research initiatives are required. - Ensure research insights are incorporated into design decisions, backlog refinement, and product roadmap conversations. - Guide teams in connecting research insights to product decisions and design direction. Cross-Team Collaboration - Collaborate with UX researchers to incorporate user insights into product design decisions. - Partner with specialized UX researchers, designers, and analytics teams across the program to coordinate research efforts and ensure insights inform product design decisions. - Work closely with other designers across the program to ensure consistency and alignment across products. - Contribute to the development and adoption of shared design systems and reusable experience patterns. - Help establish best practices for integrating human-centered design into Agile delivery environments. - Support alignment across multiple product teams by sharing insights, patterns, and lessons learned. - Mentor junior designers and/or product team members in design thinking and human-centered practices. HX Practice Contribution - Help mature Tria’s human-centered design capabilities across programs. - Contribute to reusable frameworks, playbooks, templates, and design practices. - Participate in internal knowledge-sharing forums and communities of practice. - Support proposal efforts and solution shaping related to digital transformation and human-centered design. - Help position Tria as a leader in modern, AI-augmented human experience delivery within the federal space. Required Qualifications: - 5+ years of experience in UX design, product design, human-centered design, or related disciplines. - Demonstrated experience leading design efforts for complex digital products or enterprise systems. - Demonstrated ability to lead both research and design activities across the product lifecycle. - Experience collaborating with specialized research, analytics, or design teams within large product organizations. - Experience working within Agile development environments and collaborating closely with product and engineering teams. - Strong expertise in interaction design, information architecture, and workflow design. - Proficiency in modern design tools such as Figma and collaboration tools such as Miro or FigJam. - Experience translating complex business, policy, or regulatory requirements into usable digital experiences. - Knowledge of accessibility compliance including Section 508 and WCAG 2.1 or higher. - Strong facilitation and communication skills with the ability to engage both technical teams and stakeholders. - Experience contributing to or maintaining design systems. - Ability to obtain and maintain a Public Trust clearance. - U.S. Citizenship required. AI-Enabled Design Capabilities (Baseline Requirement) - Using AI tools to accelerate design workflows, including ideation, wireframe exploration, and documentation. - Leveraging generative AI to support design artifacts such as user flows, interaction concepts, and usability test materials. - Applying AI responsibly within design processes while maintaining privacy, ethical standards, and human judgment. - Designing AI-enabled and agentic experiences with attention to trust, transparency, explainability, and human oversight. - Evaluating AI-driven features and workflow automation systems from a usability and risk perspective. This role does not require machine learning engineering expertise but does require comfort working in AI-enabled environments and curiosity about how AI transforms experience design. Preferred Qualifications: - Experience supporting federal modernization initiatives. - Experience designing systems used by Department of Veterans Affairs professionals or administrative staff. - Experience designing enterprise workflow systems, reporting systems, or operational dashboards. - Experience designing AI-enabled tools, decision-support systems, or workflow automation platforms. - Experience contributing to DesignOps, ResearchOps, or internal capability development. - Familiarity with tools such as Figma, Miro, Dovetail, UserTesting, Optimal Workshop, or similar platforms. Impact You Will Make: - Improve usability and efficiency for complex financial reporting and administrative workflows. - Ensure accessible and equitable digital services for diverse user populations. - Help integrate human-centered design more deeply into federal digital service delivery. - Influence product decisions through thoughtful design leadership and collaboration. - Advance Tria’s Human Experience Practice as a leader in mission-driven digital experience delivery. Why Tria? What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success. As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow. California Consumer Privacy Act (CCPA) We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa.

• Own the social content pipeline end-to-end: planning, narrative, storyboard, design, and iteration through approvals. Instagram is the priority platform, but you'll also design for LinkedIn, TikTok, and X. • Design carousels, static posts, story templates, short-form video graphics, and platform-native formats at a consistent weekly cadence. Carousels are a major format for Darkroom and you should love making them. • Build visual systems and content series — repeatable frameworks and templates, not starting from scratch every time. • Hit content velocity targets. Consistency matters as much as quality. • Stay current on platform specs and in-feed trends and bring that into every asset. • Track performance and iterate. When something works, build on it. When it doesn't, diagnose and adjust. • Manage your own workstreams — flag blockers early and deliver on deadline. • Design case study visuals that turn client results into compelling proof points for sales and social. • Create assets for internal and external presentations: decks, pitch materials, and thought leadership visuals. • Maintain Darkroom's Figma-based brand system — templates, asset libraries, and scalable components. • Support identity work as the brand evolves: event branding, merch, co-marketing materials.

• Create 2D/3D BIM models, detailed layouts, sketches and electronic document files • Design electrical power distribution, lighting, fire alarm and communication systems • Collaborate with engineers and architects

Role Description This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC, and TX. At First Citizens Bank we’re in the midst of a bold digital transformation—simplifying, consolidating, and modernizing the way we serve our customers. We’re evolving toward a foundational North Star Architecture that enables us to scale smarter, move faster, and deliver experiences that truly differentiate us in the market. This is not business-as-usual. We’re reimagining our digital banking platform from the ground up—rethinking how channels connect, how technology supports growth, and how teams collaborate to deliver with speed and purpose. Few get the chance to help shape something this foundational. This is your opportunity to be part of a once-in-a-career journey, building what’s next while staying grounded in the impact we create today. If you’re energized by transformation, passionate about elegant design, and ready to help lay the technical bedrock for a digital-first future—we want to talk to you. We are looking for a technically skilled Solutions Designer for our Customer Identity & Access Management (CIAM) and Fraud capabilities built on the Okta Customer Identity Cloud, enabling secure, seamless, and compliant digital onboarding, authentication, and servicing journeys. You’ll be responsible for translating business, security, fraud, and regulatory requirements into well-engineered identity and fraud solutions, balancing customer experience, risk mitigation, and platform resilience. The Solutions Designer partners closely with Product, Engineering, Cyber Security, Fraud, Risk, and Architecture teams to ensure solutions are reusable, scalable, and fit for a regulated financial services environment. Qualifications - Bachelor's Degree and 8 years of experience in Software application development OR High School Diploma or GED and 12 years of experience in Software application development - Experience as a Technology Solutions Designer, Solution Architect, or Senior Engineer within financial services - Minimum 3-5 years experience with at least one major programming language (e.g. Java, Python, Go, etc.) - Hands-on experience designing Okta-based CIAM solutions - Strong understanding of fraud prevention, risk-based authentication, and secure digital journeys - Experience working within agile, product-aligned delivery models - Familiarity with regulatory, audit, and operational risk expectations - Strong CIAM and fraud-aware identity design expertise - Deep understanding of Okta architecture and configuration concepts - Ability to balance customer experience, security, and fraud controls - Excellent documentation, diagramming, and stakeholder communication skills - Pragmatic, delivery-focused mindset with attention to detail - Knowledge of OAuth 2.0, OpenID Connect, SAML - Experience with fraud signal integration and risk-based decisioning - Strong understanding of REST APIs, event-driven architectures - Experience with Cloud platforms (AWS, Azure, GCP) Requirements - Design end-to-end CIAM and fraud-aware identity solutions: - Authentication and federation (OAuth 2.0, OIDC, SAML) - Okta Identity Engine for adaptive, risk-based authentication - Universal Directory for customer identity profiles and attributes - Multi-factor authentication (MFA), step-up and recovery flows - Design identity flows that integrate fraud signals and outcomes into: - Digital onboarding and identity proofing - Login and re-authentication journeys - High-risk transactions and step-up scenarios - Produce clear and consumable solution design artefacts including architecture diagrams, sequence flows, integration patterns, and non-functional requirements. - Design integrations between Okta CIAM and: - Mobile and web banking platforms - API gateways and backend services - Fraud decision engines and monitoring platforms - Customer data and CRM systems - Ensure solutions support high-volume, low-latency digital traffic with appropriate resilience and failover. - Balance security controls with friction-aware customer experience. - Partner with Fraud Operations to ensure solutions support effective monitoring and resolution. - Embed security-by-design, privacy-by-design, and compliance-by-default principles in all solutions. - Ensure alignment with financial services regulations and policies related to: - Strong Customer Authentication (SCA) - Data protection and privacy - Fraud prevention and operational risk - Design secure management of credentials, secrets, encryption, tokens, and keys. - Support design governance, threat modelling, audits, and regulatory reviews. - Work closely with engineering and delivery pods to: - Translate designs into epics, features, and backlog items - Provide ongoing design assurance during build and test - Resolve design trade-offs and integration challenges - Ensure CIAM and fraud solutions are implementable, testable, operable, and resilient. - Contribute to reusable patterns, reference architectures, and playbooks for identity and fraud. - Act as the CIAM & Fraud solution design authority within initiatives and delivery squads. - Collaborate with Product, UX, Fraud, Cyber Security, Risk, and Operations teams to align designs to outcomes. - Clearly communicate technical solutions, risks, and trade-offs to senior and non-technical stakeholders. Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .