• Act as an Account Specialist for Content Services, coordinating with various vendors based on the service request to ensure proper execution with a strong service orientation toward the Market. • Serve as a point of escalation and resolution in case of discrepancies and manage prioritization of requests. • Support capacity planning by providing forecast estimates. • Drive adoption of Nestlé’s internal Content Services solutions and ensure strong activation across Markets. • Deliver world class service by ensuring accurate execution of requests, adherence to SLAs, and alignment with Nestlé global standards. • Review and validate feasibility based on input shared by the Business; seek production information when needed. • Ensure timely execution of operations and take appropriate action when problems arise. • Perform quality control checks against briefs and related guidelines to ensure error-free output. • Collaborate with the Content Services production team and Content Services Accounts to manage workflow and expectations. • Educate and align markets on the use of standardized templates and GenAI tools for efficiency. • Escalate premium creative needs to IMS leadership when standard solutions are not sufficient. • Manage the overall coordination of Projects from the planning to the implementation (E.g Computer Generated Imagery related projects). • Maintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalog, Briefs, etc.). • Perform quality reviews of production outputs to verify compliance with briefs, usage rights, and brand guidelines.

Your potential has a place here with TTEC’s award-winning employment experience. . #experienceTTEC As a Proposal Content Specialist, you’ll play a critical role in shaping the quality and consistency of our pursuit and sales enablement content across all verticals and solutions. You’ll contribute to and optimize our content assets across several tools including our Responsive Proposal Management Platform, our internal online product catalog and other relevant tools, ensuring proposal managers, solutioners, and the go-to-market team have access to accurate, engaging, and reusable content. You’ll also collaborate closely with our U.S.-based proposal team to support strategic pursuits and contribute to winning new business. What You’ll Be Doing · Own and manage the Responsive content library, including tagging, organizing, updating, and archiving proposal content. · Coordinate updates, ensure quality and relevancy, and optimize usage of content across go-to-market tools and content engines such as the Product Catalog, the Site Capabilities Matrix, the Client Database, etc. · Write and edit engaging, client-focused content that aligns with TTEC’s voice, value propositions, and win themes (as needed). · Collaborate with proposal managers and other stakeholders to identify content gaps and develop new assets to support strategic pursuits. · Ensure content is compliant, current, and aligned with TTEC’s brand and messaging standards. · Support proposal managers on select projects, including developing new content, formatting, and light coordination. · Partner with subject matter experts and stakeholders across verticals to gather and validate content. · Monitor content usage and performance to drive continuous improvement and reuse. · Maintain version control and ensure content reflects the latest solution updates and differentiators. What You Bring to the Role · 2–4 years of experience in proposal or client-facing content management, preferably in a BPO (contact centers) environment. · Hands-on experience with the Responsive Proposal Management Platform or similar platform is required. · Strong writing, editing, and proofreading skills with a focus on clarity, persuasion, and professionalism. · Ability to work independently while collaborating in real time with a global proposal team. · Familiarity with SharePoint, Microsoft Word, and PowerPoint. · Excellent organizational skills and attention to detail. · Ability to manage multiple priorities in a fast-paced, deadline-driven environment. · Fluent in English with exceptional written and verbal communication skills. · Willingness to work U.S.-aligned hours or demonstrate strong asynchronous collaboration skills. What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Ask us about our paid time off (PTO) and wellness and healthcare benefits - And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/ for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI- Remote

Your potential has a place here with TTEC’s award-winning employment experience. As a Proposal Content Specialist working remote in Mexico, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all! As a Proposal Content Specialist, you’ll play a critical role in shaping the quality and consistency of our pursuit and sales enablement content across all verticals and solutions. You’ll contribute to and optimize our content assets across several tools including our Responsive Proposal Management Platform, our internal online product catalog and other relevant tools, ensuring proposal managers, solutioners, and the go-to-market team have access to accurate, engaging, and reusable content. You’ll also collaborate closely with our U.S.-based proposal team to support strategic pursuits and contribute to winning new business. What You’ll Be Doing · Own and manage the Responsive content library, including tagging, organizing, updating, and archiving proposal content. · Coordinate updates, ensure quality and relevancy, and optimize usage of content across go-to-market tools and content engines such as the Product Catalog, the Site Capabilities Matrix, the Client Database, etc. · Write and edit engaging, client-focused content that aligns with TTEC’s voice, value propositions, and win themes (as needed). · Collaborate with proposal managers and other stakeholders to identify content gaps and develop new assets to support strategic pursuits. · Ensure content is compliant, current, and aligned with TTEC’s brand and messaging standards. · Support proposal managers on select projects, including developing new content, formatting, and light coordination. · Partner with subject matter experts and stakeholders across verticals to gather and validate content. · Monitor content usage and performance to drive continuous improvement and reuse. · Maintain version control and ensure content reflects the latest solution updates and differentiators. What You Bring to the Role · 2–4 years of experience in proposal or client-facing content management, preferably in a BPO (contact centers) environment. · Hands-on experience with the Responsive Proposal Management Platform or similar platform is required. · Strong writing, editing, and proofreading skills with a focus on clarity, persuasion, and professionalism. · Ability to work independently while collaborating in real time with a global proposal team. · Familiarity with SharePoint, Microsoft Word, and PowerPoint. · Excellent organizational skills and attention to detail. · Ability to manage multiple priorities in a fast-paced, deadline-driven environment. · Fluent in English with exceptional written and verbal communication skills. · Willingness to work U.S.-aligned hours or demonstrate strong asynchronous collaboration skills. What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Ask us about our paid time off (PTO) and wellness and healthcare benefits - And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/ for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI- Remote

• Configure and develop courses, modules, and multimedia content in LMS platforms • Generate and publish SCORM packages, ensuring compatibility and integration • Incorporate interactive elements such as videos, quizzes, and infographics • Conduct usability testing, cross-device compatibility checks, and performance testing of materials • Optimize publishing workflows and perform technical troubleshooting within the LMS • Collaborate with content teams, implementing technical specifications for creating interactive materials.