Become a part of our caring community The Informatics Lead is responsible for providing advanced analytical support and oversight for Medicaid Prior Authorization (PA) reporting. This role will drive informatics initiatives that directly support HCPR Risk Management, Medicaid Customer Success, and Medicaid Pharmacy Directors, enabling data-driven decision-making across these domains. The Informatics Lead will collaborate with cross-functional teams to maintain a thorough knowledge of PA processes and the state-specific reporting requirements necessary to ensure regulatory compliance and promote operational excellence. This position requires strong technical expertise, leadership abilities, and a commitment to upholding Humana’s data governance standards. - Provide advanced analytical support for Medicaid Prior Authorization (PA) reporting, ensuring alignment with regulatory requirements and organizational goals. - Collaborate with cross-functional teams, including HCPR Risk Management, Medicaid Customer Success, and Medicaid Pharmacy Directors, to maintain comprehensive knowledge of PA processes and state-specific reporting requirements. - Develop, refine, and oversee the implementation of data solutions that support Medicaid PA initiatives and operational excellence. - Ensure the integrity, accuracy, and security of Medicaid PA data in compliance with organizational and state regulations. - Monitor and interpret state-specific Medicaid reporting guidelines, adapting informatics workflows as needed to ensure ongoing compliance. - Communicate complex data findings and insights effectively to stakeholders with varying levels of technical expertise. - Mentor and support junior informatics staff, fostering a collaborative and high-performance team environment. - Oversee documentation, standard operating procedures, and knowledge management related to Medicaid PA analytics. - Participate in enterprise data governance activities and promote best practices in data management across the organization. Use your skills to make an impact Required Qualifications: - Bachelor’s or Master’s degree in Informatics, Computer Science, Data Science, Health Information Management, or a related field. - Minimum of 5 years’ experience in data analytics, with demonstrated expertise in SQL coding and querying large-scale tables (1 billion+ rows). - Proficient in Power BI, including Paginated Reporting and writing DAX queries. - Strong understanding of data governance, privacy, and regulatory compliance, particularly within healthcare or Medicaid environments. - Excellent communication, organizational, and technical documentation skills. Preferred Qualifications: - Medicaid reporting experience, specifically in utilization management or prior authorization processes. - Experience working with Databricks for data processing and analytics. - Experience translating state-specific reporting requirements into actionable data solutions. - Familiarity with cloud-based data platforms and advanced analytics methodologies. - Professional certification in informatics, data analytics, or related disciplines. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $117,600 - $161,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-21-2026 About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

• Manage the service operations and performance within a specific region and ensure that the service standards and objectives are met • Oversee the service activities, resources, and policies within the region • Ensure that the dealer technicians and customers receive timely and quality service and support • Supervise, coach, and develop the Technical Service Managers and their teams • Evaluate and improve the service processes and procedures within the region and implement best practices and initiatives • Monitor and report on the service metrics and performance within the region and take corrective actions as needed • Collaborate and communicate with other regions and departments • Support the Director of Service in managing and coordinating the regional service operations • Stay updated on the industry trends, best practices, and customer needs

• manage the end-to-end administrative lifecycle of CME and IIS grants • serve as the administrative point of contact for grant applicants • coordinate grant agreements, amendments, and required documentation • maintain accurate grant records, databases, and filing systems • track deliverables, milestones, and reporting requirements for funded grants • review and process progress reports, final reports, and financial reconciliations • support internal and external audits • provide administrative support for accredited and non-accredited CME grants • administer IIS grant requests, agreements, and study documentation • coordinate with Medical Affairs, Compliance, Legal, Finance, and Clinical Operations

Client Success Manager – Aspire Who We Are We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses, enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders across the US and Canada, our solutions empower clients to make better business decisions. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture. Ready to Make Your Career Move? The Client Success Manager (CSM) at Aspire is a trusted advisor and platform partner to a high-volume portfolio of clients in our Corporate segment. You will own the full client relationship from onboarding graduation through renewal, driving adoption, retention, and expansion across your book of business. Success in this role requires equal parts operational discipline and relationship depth. You'll build genuine partnerships with clients, drive meaningful adoption and expansion, and use structured playbooks and data to keep your portfolio healthy and growing. This is a fast-paced, high-volume role. The best CSMs in this seat thrive on managing complexity, take genuine pride in client outcomes, and bring a structured, data-informed approach to a large portfolio without sacrificing relationship quality. What You'll Do Account Ownership Serve as the primary point of contact for approximately 100 Corporate segment clients. Manage your book proactively, using health scores, engagement signals, and account data to prioritize your time and outreach rather than defaulting to whoever is loudest. Relationship Management Build multi-threaded relationships across your portfolio, connecting consistently with both day-to-day users and decision-makers. Establish mutual success plans that define success in the client's own terms (time saved, money saved, workflow improvements) and check in against those milestones regularly. Value Delivery and Retention Establish a value baseline early in each client relationship, document where they start, and track progress over time. Develop the habit of connecting every meaningful interaction back to a core value driver. Support and contribute to the renewal motion by keeping value documentation current and building a clear, defensible value narrative for each account. Feature Adoption and Product Expertise Drive adoption of Aspire's core product modules and guide clients toward usage depth that maps to their specific workflows and outcomes. Translate platform capabilities into client-specific value, not abstract feature descriptions. Stay current on product updates and complete certifications proactively. Risk Management and Churn Prevention Monitor account health and escalate risk signals early. Use established playbooks to create action plans for at-risk accounts. Come to your manager with context and a proposed path forward, not just the problem. Expansion and Growth Identify natural expansion signals within your book and surface them to your manager with a point of view. Support the commercial motion by flagging opportunities for additional services and contributing to CSQL pipeline. Cross-Functional Collaboration Partner closely with Sales, Implementation, Product, and Support to ensure clients are well-served across their lifecycle. Surface client feedback in a timely, specific, and constructive way. Participate in business reviews and represent the voice of the client internally. Data and CRM Hygiene Maintain accurate, up-to-date records in Salesforce. Use data to inform your outreach strategy, track success metrics, and document risk and opportunity across your portfolio. What You'll Bring - 2–4 years of experience in customer success, account management, or a related client-facing role, preferably in B2B SaaS or landscaping - A customer value and business outcome-driven mindset: you think in terms of ROI, not just activity - Strong written and verbal communication skills, with the ability to adapt your style to different audiences (field operators, business owners, executives) - Demonstrated ability to manage a high-volume book of business with structure and attention to detail - Comfort working in a fast-paced environment where you'll need to triage proactively and operate with a high degree of autonomy - A solutions-first attitude: you bring proposed paths forward, not just problems - Proficiency in CRM tools, preferably Salesforce - Experience with Gainsight or similar CS platforms is a plus - Experience owning commercial renewal cycles, including renewal conversations, risk identification, and negotiation in partnership with sales, is a plus Preferred Skills and Experience - Familiarity with field service management, landscaping, or commercial cleaning industries - Experience with Aspire or similar vertical SaaS platforms - Background in data or business performance analytics - Sales experience or demonstrated commercial instincts What Success Looks Like - Achieves GRR and NRR targets for assigned portfolio - Maintains accurate and current Salesforce data hygiene - Identifies and flags expansion opportunities with a point of view - Executes at-risk account recovery plans using established playbooks - Delivers strong CSAT and builds client relationships that produce advocates Where You'll Work This position is fully remote.TBD Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: - Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. - Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. - Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $71,800 USD - $96,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.