Battle Motors

• Manage the service operations and performance within a specific region and ensure that the service standards and objectives are met • Oversee the service activities, resources, and policies within the region • Ensure that the dealer technicians and customers receive timely and quality service and support • Supervise, coach, and develop the Technical Service Managers and their teams • Evaluate and improve the service processes and procedures within the region and implement best practices and initiatives • Monitor and report on the service metrics and performance within the region and take corrective actions as needed • Collaborate and communicate with other regions and departments • Support the Director of Service in managing and coordinating the regional service operations • Stay updated on the industry trends, best practices, and customer needs

• Oversee all aftermarket support activities for designated National/Key Accounts • Serve as primary liaison between customer, dealer network, and internal departments • Drive customer satisfaction and maximize aftermarket revenue • Manage all aspects of parts and service support for Key Accounts • Collaborate with internal teams to resolve customer issues and support new product launches

• Collaborate to solve difficult problems • Adhere to Environmental Health and Safety Program