• Own the strategy and roadmap for SEO platform architecture—ensuring our pages, structure, and metadata support discoverability at scale • Partner with MarTech, Web Engineering, and APM teams to implement scalable structured data (schema), page templates, and metadata systems across Autodesk.com • Lead initiatives to improve crawl paths, indexation control, and internal linking systems that elevate priority pages • Monitor AI-driven search innovations (SGE, Gemini, OpenAI, Bing Copilot) and translate them into actionable recommendations for how we structure and surface content • Collaborate with SEO content strategists to guide content IA, component-level markup, and entity-driven optimization • Establish SEO platform standards and best practices—supporting international scale, accessibility, and reusability • Serve as the primary technical partner for site migrations, new platform features, and experimental rollouts tied to SEO performance

• Manage sales teams, ensuring the achievement of targets and commercial objectives • Conduct strategic commercial negotiations and analyze the market to identify growth opportunities • Develop and implement sales strategies aimed at increasing revenue and expanding market share • Use the CRM to manage relationships with customers and prospects

Job DetailsPosition Type: Full Time 30-40 hours per weekEducation Level: 4 Year DegreeSalary Range: $115,000.00 - $125,000.00 SalaryTravel Percentage: Up to 25%Job Shift: Day Monday - FridayJob Category: Business DevelopmentWhile this is a remote position, we are only able to hire candidates who reside in the following states due to employment eligibility requirements: AZ, NV, CO, NE, KS, MN, IA, MO, IL, OK, TX, LA, IN, OH, KY, TN, AL, GA, FL, SC, NC, VA, NY, and CT. BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us! Role Overview As the Data Science Manager, you’ll have a big mission. Responsible for assuring the Company’s standards are achieved and excellent customer service is delivered. You also understand the value of taking a moment to express gratitude to the village that helped to make it happen. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH! Key Responsibilities Design, build, and deploy statistical models, forecasting frameworks, and predictive analytics solutions. Apply advanced analytical techniques—including regression, time‑series forecasting, classification, clustering, and experimentation—to address strategic business challenges. Lead model validation, performance monitoring, and documentation to ensure accuracy, rigor, and reproducibility. Identify high‑impact machine learning and AI use cases and guide their implementation. Write advanced SQL queries and manage analytics workflows within Snowflake and related cloud data environments. Use Python and R extensively for modeling, experimentation, and data analysis. Lead, mentor, and develop a team of analysts, fostering both technical and professional growth. Establish and uphold technical standards, analytical methodologies, and best practices across the team. Review analyses, models, and dashboards for quality, accuracy, and business relevance. Prioritize initiatives and allocate resources in alignment with executive priorities. Expand team capabilities in data science, statistical modeling, and AI applications. Partner directly with executive leadership to clarify analytical needs and shape complex business questions. Translate analytical findings into clear, concise, executive‑ready insights and recommendations. Serve as a strategic advisor on forecasting, performance improvement, and risk‑management initiatives. Oversee the development and maintenance of executive‑level Power BI dashboards and semantic data models. Ensure data integrity, consistency, and accuracy across all reporting and analytical outputs. Collaborate with cross‑functional teams in Hex or similar notebook platforms to document, automate, and operationalize analytical work. Leverage AI tools such as ChatGPT and Claude to accelerate analysis, automate repeatable workflows, and enrich insight generation. Establish best practices for responsible and effective AI usage within analytics workflows. Train leaders and business partners on the practical application of AI and analytical tools. Stay current on emerging data science and AI technologies and implement solutions that deliver measurable business value. Other duties as assigned You Have 7+ years of experience in data science, advanced analytics, or a related quantitative field, preferably in multifamily, real estate investment, or financial services. 2+ years of experience leading or mentoring analysts. Advanced proficiency in SQL, Python, and R. Experience working with Snowflake or similar cloud data warehouse platforms. Strong experience developing and validating statistical and predictive models. Advanced experience building executive-facing dashboards in Power BI. Demonstrated ability to translate complex modeling outputs into clear, actionable business recommendations. Strong financial and business acumen, particularly in operational or asset-based environments. Proven ability to independently scope ambiguous problems and deliver high-quality analytical solutions. Seniority Level: Experienced Industry: Property Management Employment Type: Full-Time Location: Remote Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs. BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.

Build a Safer World. TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all. The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale experience for a portfolio of customers that includes some of the world’s most sophisticated cyber investigators, national security agencies, and financial crime teams. Your mandate is not just to manage accounts—you will help establish the playbook, define what success looks like, and drive a product-led growth motion that turns new customers into long-term, expanding partners. The impact you will have: - Build and ship a v1 onboarding playbook within the first 30 days — a practical, working version built from early customer engagements that can be iterated as you learn what drives adoption across segments - Use AI to build production CS workflows that pull from ChurnZero, Salesforce, Gong, and product usage telemetry to auto-generate account health summaries and QBR drafts — compressing hours of reporting prep into minutes so you can spend your time on the work that actually requires human judgment - Define and track adoption benchmarks across the portfolio — hands-on-keyboard usage, consumption rates, and account-specific success metrics — and surface at-risk accounts before renewal decisions are made - Identify and scope the highest-impact PLG play within 60 days by working backwards from expansion targets, focusing on the one or two use cases most likely to drive consumption across the customer base - Run executive business reviews and QBRs with senior stakeholders at government agencies and financial institutions — building the trust and credibility that turns TRM from a vendor into a mission-critical partner - Partner with ADs on expansion plays, co-own NRR targets, and build the structured path to proving value for every customer with an expiring or at-risk contract - Close the feedback loop between customers and Product — synthesize adoption blockers, feature gaps, and new use case opportunities into prioritized, actionable input that informs the roadmap - Design the CS infrastructure and tooling stack that scales as the product grows — you are building the foundation the next CSM hire will inherit What we're looking for: - 5+ years in customer success or post-sale roles with proven ownership of NRR, GRR, and expansion metrics — you have the track record, not just the title - Domain credibility in cyber, national security, financial crime, or blockchain intelligence — you can walk into a room of investigators and earn their trust in the first meeting, not the fifth - Demonstrated zero-to-one builder experience — you have built a CS function, onboarding playbook, or PLG motion from scratch and can point to the specific outcomes it drove - Production AI fluency — you have built real, repeatable AI workflows (not just experiments) that synthesize data from multiple sources into outputs that run consistently and have measurable results; you can show the workflow, explain the data logic, and articulate where human judgment stays in the loop - High level of independence — you set your own agenda, operate without needing constant direction, and ship v1 before you have all the answers - Strong executive presence — you can run a QBR with a senior government stakeholder or financial institution executive and command the room through substance, not just polish About the Team: - This team focuses on TRM’s AI-driven blockchain intelligence capabilities, supporting investigators and compliance teams working on complex cases involving crypto-related financial crime, cyber threats, and national security risks - This is the first hire for this Customer Success team — you will help build the function from the ground up, with high autonomy, direct access to leadership, and meaningful influence on how TRM approaches customer success in this area - The broader TRM CS organization operates distributed, not distant — async-first communication through Slack, strong documentation, and intentional synchronous time for key decisions - You will work directly with the Head of Customer Success and Patrick South (CRO), with close day-to-day collaboration with the AD team and Product Team Operating Rhythms: - As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 7am-5:00 pm PST for meetings and collaboration. - Our Customer success Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers. As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team. - Moves fast and iterates — v1 ships before it is perfect, and feedback is expected to be direct and specific Learn about TRM Speed in this position: - Within 30 days of joining, you ship a working v1 onboarding playbook built from your first 2–3 accounts — not a slide deck, but a live document with measurable adoption benchmarks that the account team is already using to set customer expectations - Within 6 weeks, you share a draft success metrics framework at 50% complete with the account team and key customers to validate direction — getting real signal on what drives credit consumption before investing further in building out the full playbook - Within 60 days, you identify and scope the highest-impact PLG play by working backwards from expansion targets — presenting a concrete recommendation to leadership on which use case to prioritize and why, grounded in actual account data Life at TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting financial crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like AI Fluency at TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. Leadership Principles We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. Join our Mission At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. Privacy Policy and Additional Information By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy. Our typical hiring cycles for specialized roles span 24 to 36 months. Accordingly, we retain your personal information for up to 36 months to evaluate your application and to consider you for current and future employment opportunities, unless you request earlier deletion or a different retention period is required or permitted by law. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form. Recruitment agencies TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. Learn More: Company Values | Interviewing | FAQs