Somos Educação

• Conduct B2B sales by identifying and prospecting new clients. • Negotiate commercial terms and prepare proposals aligned with clients' needs. • Manage a client portfolio, maintain relationships, and oversee contract closings. • Use CRM to record and track all stages of the sales process. • Analyze the market to identify opportunities and support strategic planning. • Deliver effective sales presentations to diverse audiences. • Collaborate with the team to achieve established goals and targets.

• Develop intuitive and attractive interface designs for digital products, ensuring an excellent user experience (UX). • Collaborate with multidisciplinary teams using agile methodologies to deliver creative and effective solutions. • Use Figma and AI-powered tools to create prototypes aligned with product needs. • Actively participate in the product design process, contributing innovative ideas and continuous improvements. • Communicate clearly and efficiently with stakeholders to align expectations and project goals.

• Manage sales teams, ensuring the achievement of targets and commercial objectives • Conduct strategic commercial negotiations and analyze the market to identify growth opportunities • Develop and implement sales strategies aimed at increasing revenue and expanding market share • Use the CRM to manage relationships with customers and prospects

• Assist users in using the product effectively. • Respond to user inquiries/tickets (students, parents and guardians, teachers, school staff) and internal teams (Sales/Pedagogical Advisory) via Zendesk regarding our educational platform. • Perform analysis, diagnosis, testing and resolution of tickets by consulting procedures and internal systems. • Assess the need to involve other areas in the processes. • Identify opportunities to improve the product and communication activities. • Handle tickets submitted by users. • Manage and organize different SLAs for support. • Review support processes and define response macros and ticket categorization in Zendesk.