Somos Educação

• Development of Computational Rules: Create, test and refine rules in Python (symbolic rule-based approach) for the automated tagging of grammatical, syntactic and structural deviations in texts. • AI Model Evaluation: Perform error analysis of LLMs, evaluate the performance of predictive text-analysis models, and propose continuous improvements. • Data Analysis: Use advanced spreadsheets to consolidate correction data, map error patterns, and generate model performance reports. • Correction and Review: Grade essays and review existing corrections following official exam-board guidelines. • Content Creation: Develop original essay proposals and topics aligned with current exam trends.

• Develop and maintain backend applications using Kotlin and Java with the Spring Framework. • Design and implement REST and GraphQL APIs for system integrations. • Ensure code quality through unit and integration testing. • Contribute to the design and architecture of microservices and distributed systems. • Use Cloud Computing platforms such as AWS or Azure for deployment and maintenance of services. • Integrate systems using Apache Kafka and gRPC (communication protocol). • Analyze and resolve technical issues proactively and collaboratively. • Work as part of a team, promoting effective communication and adaptability in dynamic environments.

• Conduct B2B sales by identifying and prospecting new clients. • Negotiate commercial terms and prepare proposals aligned with clients' needs. • Manage a client portfolio, maintain relationships, and oversee contract closings. • Use CRM to record and track all stages of the sales process. • Analyze the market to identify opportunities and support strategic planning. • Deliver effective sales presentations to diverse audiences. • Collaborate with the team to achieve established goals and targets.

• Develop intuitive and attractive interface designs for digital products, ensuring an excellent user experience (UX). • Collaborate with multidisciplinary teams using agile methodologies to deliver creative and effective solutions. • Use Figma and AI-powered tools to create prototypes aligned with product needs. • Actively participate in the product design process, contributing innovative ideas and continuous improvements. • Communicate clearly and efficiently with stakeholders to align expectations and project goals.

• Manage sales teams, ensuring the achievement of targets and commercial objectives • Conduct strategic commercial negotiations and analyze the market to identify growth opportunities • Develop and implement sales strategies aimed at increasing revenue and expanding market share • Use the CRM to manage relationships with customers and prospects

• Assist users in using the product effectively. • Respond to user inquiries/tickets (students, parents and guardians, teachers, school staff) and internal teams (Sales/Pedagogical Advisory) via Zendesk regarding our educational platform. • Perform analysis, diagnosis, testing and resolution of tickets by consulting procedures and internal systems. • Assess the need to involve other areas in the processes. • Identify opportunities to improve the product and communication activities. • Handle tickets submitted by users. • Manage and organize different SLAs for support. • Review support processes and define response macros and ticket categorization in Zendesk.