Job DetailsPosition Type: Full Time 30-40 hours per weekEducation Level: 4 Year DegreeSalary Range: $115,000.00 - $125,000.00 SalaryTravel Percentage: Up to 25%Job Shift: Day Monday - FridayJob Category: Business DevelopmentWhile this is a remote position, we are only able to hire candidates who reside in the following states due to employment eligibility requirements: AZ, NV, CO, NE, KS, MN, IA, MO, IL, OK, TX, LA, IN, OH, KY, TN, AL, GA, FL, SC, NC, VA, NY, and CT. BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us! Role Overview As the Data Science Manager, you’ll have a big mission. Responsible for assuring the Company’s standards are achieved and excellent customer service is delivered. You also understand the value of taking a moment to express gratitude to the village that helped to make it happen. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH! Key Responsibilities Design, build, and deploy statistical models, forecasting frameworks, and predictive analytics solutions. Apply advanced analytical techniques—including regression, time‑series forecasting, classification, clustering, and experimentation—to address strategic business challenges. Lead model validation, performance monitoring, and documentation to ensure accuracy, rigor, and reproducibility. Identify high‑impact machine learning and AI use cases and guide their implementation. Write advanced SQL queries and manage analytics workflows within Snowflake and related cloud data environments. Use Python and R extensively for modeling, experimentation, and data analysis. Lead, mentor, and develop a team of analysts, fostering both technical and professional growth. Establish and uphold technical standards, analytical methodologies, and best practices across the team. Review analyses, models, and dashboards for quality, accuracy, and business relevance. Prioritize initiatives and allocate resources in alignment with executive priorities. Expand team capabilities in data science, statistical modeling, and AI applications. Partner directly with executive leadership to clarify analytical needs and shape complex business questions. Translate analytical findings into clear, concise, executive‑ready insights and recommendations. Serve as a strategic advisor on forecasting, performance improvement, and risk‑management initiatives. Oversee the development and maintenance of executive‑level Power BI dashboards and semantic data models. Ensure data integrity, consistency, and accuracy across all reporting and analytical outputs. Collaborate with cross‑functional teams in Hex or similar notebook platforms to document, automate, and operationalize analytical work. Leverage AI tools such as ChatGPT and Claude to accelerate analysis, automate repeatable workflows, and enrich insight generation. Establish best practices for responsible and effective AI usage within analytics workflows. Train leaders and business partners on the practical application of AI and analytical tools. Stay current on emerging data science and AI technologies and implement solutions that deliver measurable business value. Other duties as assigned You Have 7+ years of experience in data science, advanced analytics, or a related quantitative field, preferably in multifamily, real estate investment, or financial services. 2+ years of experience leading or mentoring analysts. Advanced proficiency in SQL, Python, and R. Experience working with Snowflake or similar cloud data warehouse platforms. Strong experience developing and validating statistical and predictive models. Advanced experience building executive-facing dashboards in Power BI. Demonstrated ability to translate complex modeling outputs into clear, actionable business recommendations. Strong financial and business acumen, particularly in operational or asset-based environments. Proven ability to independently scope ambiguous problems and deliver high-quality analytical solutions. Seniority Level: Experienced Industry: Property Management Employment Type: Full-Time Location: Remote Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs. BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.

Build a Safer World. TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all. The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale experience for a portfolio of customers that includes some of the world’s most sophisticated cyber investigators, national security agencies, and financial crime teams. Your mandate is not just to manage accounts—you will help establish the playbook, define what success looks like, and drive a product-led growth motion that turns new customers into long-term, expanding partners. The impact you will have: - Build and ship a v1 onboarding playbook within the first 30 days — a practical, working version built from early customer engagements that can be iterated as you learn what drives adoption across segments - Use AI to build production CS workflows that pull from ChurnZero, Salesforce, Gong, and product usage telemetry to auto-generate account health summaries and QBR drafts — compressing hours of reporting prep into minutes so you can spend your time on the work that actually requires human judgment - Define and track adoption benchmarks across the portfolio — hands-on-keyboard usage, consumption rates, and account-specific success metrics — and surface at-risk accounts before renewal decisions are made - Identify and scope the highest-impact PLG play within 60 days by working backwards from expansion targets, focusing on the one or two use cases most likely to drive consumption across the customer base - Run executive business reviews and QBRs with senior stakeholders at government agencies and financial institutions — building the trust and credibility that turns TRM from a vendor into a mission-critical partner - Partner with ADs on expansion plays, co-own NRR targets, and build the structured path to proving value for every customer with an expiring or at-risk contract - Close the feedback loop between customers and Product — synthesize adoption blockers, feature gaps, and new use case opportunities into prioritized, actionable input that informs the roadmap - Design the CS infrastructure and tooling stack that scales as the product grows — you are building the foundation the next CSM hire will inherit What we're looking for: - 5+ years in customer success or post-sale roles with proven ownership of NRR, GRR, and expansion metrics — you have the track record, not just the title - Domain credibility in cyber, national security, financial crime, or blockchain intelligence — you can walk into a room of investigators and earn their trust in the first meeting, not the fifth - Demonstrated zero-to-one builder experience — you have built a CS function, onboarding playbook, or PLG motion from scratch and can point to the specific outcomes it drove - Production AI fluency — you have built real, repeatable AI workflows (not just experiments) that synthesize data from multiple sources into outputs that run consistently and have measurable results; you can show the workflow, explain the data logic, and articulate where human judgment stays in the loop - High level of independence — you set your own agenda, operate without needing constant direction, and ship v1 before you have all the answers - Strong executive presence — you can run a QBR with a senior government stakeholder or financial institution executive and command the room through substance, not just polish About the Team: - This team focuses on TRM’s AI-driven blockchain intelligence capabilities, supporting investigators and compliance teams working on complex cases involving crypto-related financial crime, cyber threats, and national security risks - This is the first hire for this Customer Success team — you will help build the function from the ground up, with high autonomy, direct access to leadership, and meaningful influence on how TRM approaches customer success in this area - The broader TRM CS organization operates distributed, not distant — async-first communication through Slack, strong documentation, and intentional synchronous time for key decisions - You will work directly with the Head of Customer Success and Patrick South (CRO), with close day-to-day collaboration with the AD team and Product Team Operating Rhythms: - As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 7am-5:00 pm PST for meetings and collaboration. - Our Customer success Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers. As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team. - Moves fast and iterates — v1 ships before it is perfect, and feedback is expected to be direct and specific Learn about TRM Speed in this position: - Within 30 days of joining, you ship a working v1 onboarding playbook built from your first 2–3 accounts — not a slide deck, but a live document with measurable adoption benchmarks that the account team is already using to set customer expectations - Within 6 weeks, you share a draft success metrics framework at 50% complete with the account team and key customers to validate direction — getting real signal on what drives credit consumption before investing further in building out the full playbook - Within 60 days, you identify and scope the highest-impact PLG play by working backwards from expansion targets — presenting a concrete recommendation to leadership on which use case to prioritize and why, grounded in actual account data Life at TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting financial crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like AI Fluency at TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. Leadership Principles We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. Join our Mission At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. Privacy Policy and Additional Information By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy. Our typical hiring cycles for specialized roles span 24 to 36 months. Accordingly, we retain your personal information for up to 36 months to evaluate your application and to consider you for current and future employment opportunities, unless you request earlier deletion or a different retention period is required or permitted by law. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form. Recruitment agencies TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. Learn More: Company Values | Interviewing | FAQs

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: - Bonus Incentives - Paid Certifications - Tuition Reimbursement - Comprehensive Benefits - Career Advancement - The starting salary for this position is $69,400.00, final compensation will be based on experience By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Manager of Pre-Access is responsible for planning, developing, organizing, and managing the Patient Access department and is responsible for performance and effectiveness of these department(s). The Manager will be responsible for the coaching and development of all staff performing these functions and implementing short and long-term plans and objectives to improve customer service and collect quality information. As a subject matter expert, this person must provide leadership and contribute to the revenue cycle and organizational goals, as well as meeting regulatory compliance requirements. The Manager of Patient Access will work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market. Job Competencies: Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat. Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes. Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better. Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results. Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation. Essential Job Functions: - Manager is responsible for directly managing the operations for the scheduling, pre-registration, verification, or authorization departments. Departments are responsible for scheduling, pre-registering, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, submitting or validation authorization and providing excellent customer service. - Develops and manages departmental staffing needs. - Prepares monthly reports as requested. - Establishes departmental goals with associates to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization. - Coordinates associate work schedules to provide adequate daily staffing coverage. - Collects, interprets, and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals. - Works with internal and external customers to make key decisions, impacting either the whole organization or an individual patient. - Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved. Other Preferred Knowledge, Skills and Abilities: - Preferred Minimum Education: Specialty/Major: Business or Healthcare Admin - Minimum Years and Type of Experience: Minimum 2 – 3 year’s management experience in healthcare industry. - Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, to include the exploration, experimentation, and application of AI. - Patient Access experience preferred. - Experience with Microsoft a must. - Ability to balance numerous priorities, therefore requiring great skills in prioritization. - Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met. - Patient Access experience with managed care/insurance and Call Center experience highly preferred. - Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI. - This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Required Certification: - HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire or other approved job relevant certification #LI-KD1 #LI-REMOTE Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble

Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. About Heifer International In 1944, Heifer International’s founder, Dan West, began outlining a simple but groundbreaking plan to tackle hunger around the world. West, a farmer from the Midwest and Church of the Brethren member, had recently returned from feeding weary refugees during volunteer service in the Spanish Civil War. He had seen firsthand that giving people food was a short-term solution, whereas providing them with animals offered a steady supply of nutritious food for an entire family. His philosophy still inspires Heifer’s work today. Partnering with farmers across a range of different livestock and crops, we create unique solutions to local challenges. Today, Heifer International has operations in 19 countries around the world, working alongside local farmers, business owners and their communities, as they mobilize and envision their futures. Together, we build inclusive, resilient economies, so communities can develop effective ways to end global hunger and poverty in a sustainable way. To date, we have supported more than 42 million farming families across Africa, Asia and the Americas and in the past five years alone. We have worked alongside 2.7 million families to close the living income gap or set them on a path to doing so. Between now and 2030, we will support an additional 10 million people to reach a living income by scaling up our signature programs. To achieve this, Heifer International relies on its passionate, committed, and highly skilled staff. Role Overview Heifer International is in the midst of a significant organizational transformation—shifting from a traditional hierarchical structure toward an agile, adaptive, farmer-focused, regenerative network organization guided by a living systems mindset. This shift is redefining how programs are designed, how decisions are made, and how teams collaborate across a globally distributed organization. The Senior Manager, Transformation Enablement is a key member of the Transformation, Strategy & Communications (TSC) team, responsible for helping to steward this transformation from design into day-to-day practice across the organization. This role works across transformation efforts—helping teams stay aligned, connected, and progressing. You will partner with global teams, Regional Transformation Connectors, and other stakeholders to ensure priorities are clear, work is connected, and efforts are moving forward. A core part of the role is maintaining a system-level view of what is evolving—surfacing risks, identifying interdependencies, and translating emerging priorities into coordinated action. You will also partner closely with external consultants and internal teams to shape and maintain coordination systems (e.g., roadmaps and planning tools) and assume ongoing stewardship of these as the work transitions to internal ownership. This role partners closely with the Director of Transformation Effectiveness, and other members of the TSC team. It is a highly collaborative role that relies on influence rather than authority and is ideal for someone who enjoys working across teams, making sense of complex work, and helping organizations turn strategy into coordinated action. The Successful Candidate You are a systems thinker who brings structure to complex, evolving work and helps teams move forward with clarity and momentum, even when structure is still emerging. You enable progress without relying on formal authority—building trust, facilitating alignment, and translating strategy into practical action across functions and geographies. You are comfortable working in networked, adaptive environments, supporting shared ownership and distributed leadership rather than traditional hierarchy. You are skilled at sense-making—able to identify patterns, synthesize insights, and translate complexity into clear, actionable direction, including turning discussions and emerging thinking into concrete next steps and coordinated action. You build strong relationships and connect priorities across teams and functions—identifying overlaps, gaps, and opportunities for alignment. You operate as a strategic thought partner in complex transformation work to enable collaboration, culture, and strategic transformation. RESPONSIBILITIES & DELIVERABLES Transformation Enablement & System Alignment (40%) - Partner closely with the Director of Transformation Effectiveness as a critical thought partner, contributing to the ongoing shaping of Heifer’s transformation—particularly the evolution of its operating logic and ways of working—and translating complex ideas into clear, high-quality, decision-ready materials. - Lead and manage a defined set of transformation work—including assigned projects and cross-functional teams—establishing and maintaining structured plans (e.g., roadmaps, timelines, and tracking tools) to ensure alignment, visibility, and effective implementation across the organization. - Maintain a system-level view of what is evolving—interpreting progress, surfacing risks, and identifying interdependencies across teams, functions, and geographies. - Translate evolving work into clear, decision-ready insights, options, and recommendations that inform leadership discussions and decision-making. - Act as a connective force across functions and regions—strengthening alignment, reducing fragmentation, and enabling more integrated ways of working across the system. - Partner closely with Regional Transformation Network Connectors to co-drive implementation in countries—aligning global priorities with local execution realities and ensuring strong feedback loops across the system. - Engage with global stakeholders and working groups to assess organizational readiness and capacity for change, and adapt approaches accordingly. - Guide prioritization and sequencing across areas of work—helping determine what moves forward, in what order, and at what pace, while balancing ambition with organizational capacity. - Enable alignment and forward movement across transformation work—identifying and advancing both near-term wins and longer-term progress across the organization. - Take ownership of transformation project management systems and practices over time, including maintaining integrated plans (e.g., Gantt charts), tracking progress, facilitating regular update cadences, and producing reports that support alignment and decision-making. Lead Change Enablement & Stakeholder Engagement (30%) - Design and support stakeholder engagement and change enablement approaches. - Co-lead and facilitate cross-functional sessions (workshops, working groups, retrospectives) that support alignment, learning, and forward movement. - Support teams in adopting more networked, adaptive, and collaborative ways of working, including iterative planning and learning cycles (e.g., sprints, retrospectives) where appropriate. - Build and maintain trusted relationships across functions and geographies. - Partner closely with Regional Transformation Network Connectors to align global direction with regional realities and ensure strong two-way feedback across the system. - Surface tensions constructively and use them as inputs to inform alignment, decision-making, and next steps. Transformation System Stewardship & Continuity (20%) - Partner with external transformation coaches during design and implementation phases to develop project management structures, templates, and reporting approaches, and transition ownership of these systems to internal leadership over time. - Lead ongoing stewardship of these coordination systems—ensuring they remain useful, adaptive, and aligned as the work evolves, as assigned. - Translate emerging work, discussions, and strategic direction into structured plans, milestones, and coordinated action across the system. - Ensure continuity across phases of work, ensuring smooth transitions from design to implementation and from external support to internal ownership. Learning, Insight & Strategy Support (10%) - Design and co-lead organizational transformation activities and learning loops that capture insights from practice and feed them back into strategy and transformation efforts. - Synthesize patterns, risks, and lessons emerging across the system to support leadership awareness and decision-making. - Strengthen system-level awareness by identifying connections across teams, geographies, and areas of work. - Translate insights into actionable recommendations that support adaptation and continuous improvement. Minimum Requirements - Bachelor’s degree plus 8-10 years of relevant experience in transformation, strategy, change enablement, program/project management, or related fields (or equivalent experience). - Experience leading or managing complex, cross-functional transformation or strategic initiatives, including working across multiple teams or geographies. - Minimum 6 years managing change management projects - Demonstrated ability to structure ambiguous work, translating evolving priorities into clear plans, actions and deliverables. - Proven ability to partner with senior leaders as thought partner, contributing to shaping direction and and influencing organizational strategies. - Strong ability to develop high-quality, structured materials (e.g., presentations, summaries, decision-support materials). - Experience using data, insights, or reporting to support sense-making, decision-making, and progress tracking. Preferred Requirements - Experience in management consulting or similar environments, with demonstrated ability to structure complex problem and translating into strategy execution. - Experience working in global, cross-cultural, or distributed organizational environments. - Experience using AI-enabled tools (e.g., ChatGPT, Copilot) to support synthesis, communication or workflow efficiency. - Certification in change management methodologies (e.g., PROSCI, CMP) or equivalent experience. - Certification in project management methodologies (e.g. Agile) or equivalent experience. - Familiarity with collaboration and planning tools (e.g., Miro, Mural, Asana, Teams). - Fluency in other languages highly preferred. - Experience in nonprofit, international development, or mission driven organizations. Most Critical Proficiencies - Systems Thinking & Sense-Making: Ability to identify patterns across complex, evolving work and translate inputs into clear, actionable insight that informs decisions and direction. - Strategic Communication & Synthesis: Ability to structure ambiguous work, synthesize insights, and translate complex concepts into clear, compelling materials that support alignment and decision-making. - Change Enablement: Practical experience supporting organizational change, guiding adoption, and enabling progress across both planned and emergent work. - Transformation Planning & Execution Discipline: Ability to build and manage structured plans (e.g., roadmaps, timelines), track progress across multiple workstreams, and ensure coordinated advancement of complex transformation work.Facilitation & Influence: Ability to guide complex conversations, navigate group dynamics, and build alignment without formal authority. - Relationship & Partnership: Strong ability to build trust and work effectively across functions, geographies, and levels. - Comfort with Ambiguity & Adaptation: Ability to operate effectively in evolving environments where structure is still emerging. Essential Job Functions and Physical Demands - Ability to work both as a team player and independently, managing multiple priorities and deadlines in a fast-paced environment. - May require working in front of a computer for extended periods. - Ability to handle multiple tasks and deadlines, establish priorities and make sound judgments often in a fast-paced environment, and the flexibility, energy, and attention to detail needed to manage a heavy workload and rapidly changing contexts. - Comfortable with change and working with evolving department and organization - Self-motivated, agile, and detail-oriented professional with exceptional organizational, interpersonal and conflict resolution skills - Willingness to work outside of normal business hours as requested due to global team coordination. - Occasional bending and lifting/carrying of up to 20 pounds (9 kilograms). - Ability to work with sensitive information and maintain confidentiality. Salary Information - The U.S. salary range for this position is $ $96,799 - $120,000 annually. Placement within the range will be based on the experience and competency level of the candidate. In addition, please submit a cover letter with your application to be considered for this role. - This is a global position, accepting candidates from the 19 countries Heifer operates in. The expected range for candidates outside of the U.S. will align to Heifer’s pay scales for the individual country the candidate resides in. Please share your salary expectations in your application. - In addition, please submit a cover letter with your application to be considered for this role. What We Offer - Heifer International offers a variety of benefits for U.S. based employees working 30 or more hours per week. - Health and wellness benefits including Flexible Spending Account and/or Health Saving Account - Employee assistance program - 403(b) retirement plan (match 1% employee to 2% employer up to a maximum of 4% match +3% employer discretionary contribution regardless of employee contribution) - 22 vacation days in addition to 12 statutory and discretionary holidays, and 10 sick days per year - Employer-paid life insurance and accidental death & dismemberment (AD&D) - Professional development and annual merit increase opportunities - Optional critical illness insurance, legal assistance plan and pet protection - And more! Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with some form of disability.