About the Role Innovaccer is seeking a senior healthcare leader to serve as Managing Director of Customer Success for our Government & Public Sector market. Reporting to the Market President, this individual will be the day-to-day senior face of Innovaccer to our government program clients - building trusted relationships with agency and program leadership, driving measurable outcomes, and ensuring successful delivery across a complex and high-visibility portfolio. This role spans Medicaid managed care, Medicare, and CMS-aligned programs, and state and federal government health agencies. The Managing Director will own a book of government and public sector accounts, leading a team of Customer Success Managers and account leaders while being personally accountable for retention, program delivery, and client satisfaction. The ideal candidate brings 15+ years of experience in government health programs or managed care, with deep familiarity with the regulatory, operational, and political dynamics that shape success in this segment. A Day in the Life - Client Relationship Management: Serve as the senior point of contact for government and public sector accounts; build and sustain trusted relationships with program directors, agency executives, and key stakeholders at Medicaid agencies, CMS partner programs, and federal and state health departments. - Program Delivery Accountability: Own end-to-end delivery of commitments across your portfolio; partner closely with delivery, product, and engineering teams to ensure outcomes are met on time, within scope, and aligned to contractual and regulatory requirements. - Customer Success Leadership: Lead, develop, and mentor a team of Customer Success Managers and account leaders; coach them to be trusted advisors, manage complex government accounts, and consistently deliver measurable client value. - Retention & Growth: Drive account retention and expansion across your portfolio; identify opportunities to deepen Innovaccer's footprint within existing programs and position the platform for broader adoption across agencies and program areas. - Metrics Ownership: Deliver on core performance metrics including CARR, ARR expansion, churn, NPS, and CSAT across your book of business. - Cross-Functional Collaboration: Partner with Sales, Product, Marketing, and Technical teams to align on client strategy, manage expectations, and deliver a unified client experience tailored to government procurement and compliance environments. - Market Presence: Maintain a consistent, visible presence within client organizations — understanding evolving program priorities, policy changes, and operational challenges that create opportunities for Innovaccer to add value. - Escalation Management: Serve as the senior escalation point for your accounts; navigate complex client situations with professionalism and urgency, resolving issues while protecting long-term relationships. - Best Practices: Contribute to and continuously improve team playbooks and frameworks specific to government and public sector account management.  What You Need - 15+ years of experience in government health programs, managed care, or healthcare technology, with significant experience serving Medicaid, Medicare, CMS, or state and federal government health agencies. - Proven track record of managing and growing complex, multi-stakeholder government accounts; comfortable navigating procurement cycles, regulatory requirements, and agency politics. - Experience leading and developing a team of customer success or account management professionals in a healthcare technology or services environment. - Deep understanding of Medicaid managed care, Medicare Advantage, CMS program requirements, value-based care, and population health management as it applies to government programs. - Strong credibility with government program directors and agency executives; able to translate technology capabilities into program impact, compliance outcomes, and population health results. - Demonstrated ability to own and deliver on retention and growth metrics (CARR, ARR, churn, NPS, CSAT) in a customer success or account leadership role. - Exceptional communication and executive presence; equally comfortable in a state agency briefing room and an internal product roadmap discussion. - Strong collaborator across matrixed internal teams including Sales, Product, Marketing, Delivery, and Engineering. - Ability to manage through influence in complex, cross-functional environments.  What Success Looks Like - Government and public sector clients consistently view Innovaccer as a trusted, strategic program partner — not just a technology vendor. - The Customer Success team is high-performing, client-focused, and growing in capability under this leader's coaching and mentorship. - Strong, consistent performance across CARR, ARR expansion, churn, NPS, and CSAT metrics. - Program delivery is seamless, on-time, and aligned to regulatory and contractual commitments. - Accounts expand across program areas, with high retention and strong referenceability within the government segment. We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer - Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. - Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. - Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. - Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. For any additional information, please visit the below websites: E-Verify Right to Work (English) Right to Work (Spanish)

• Lead end-to-end pricing work across personal lines products, including indications, segmentation reviews, trend selections, and new product pricing. • Build and enhance pricing tools, analytical frameworks, and automated workflows that improve speed, rigor, repeatability, and insight. • Partner closely with product, underwriting, and business leaders to align pricing strategy and operational execution. • Serve as a technical mentor and raise the bar for actuarial craftsmanship, precision, and judgment across the team. • Develop, refine, and validate actuarial methodologies that improve rate adequacy, risk differentiation, and portfolio performance. • Integrate broader drivers of pricing performance into actuarial analysis, including catastrophe exposure, reinsurance impacts, and changing risk conditions where appropriate. • Translate complex technical findings into clear recommendations for senior leadership and non-actuarial stakeholders. • Improve actuarial governance, documentation standards, and analytical quality across the pricing organization.

Role Description At Coats Digital, we build SaaS applications for the fashion industry, helping brands and manufacturers with planning, costing, and optimising their operations. AI is central to the next generation of our products. As Director, Software Engineering (AI), you will own the AI and machine learning portfolio for Coats Digital — leading the development of new AI-powered products and driving the integration of AI capabilities into our existing SaaS applications. You will manage a team of engineers and testers, with a mandate to grow the function by building out specialist AI/ML roles as the portfolio matures. This role combines strategic leadership with technical depth. You will: - Define Coats Digital’s AI roadmap. - Make build-vs-buy decisions on AI technologies. - Work hands-on enough to prototype, evaluate approaches, and set technical direction. - Focus on LLM integrations using services such as Azure OpenAI. - Build the team’s capabilities in classical machine learning — including custom model development for domain-specific problems in the apparel industry. You will collaborate closely with the other Software Engineering Directors, embedding AI features into their product portfolios while delivering your own. People Management Responsibility - 5 (scaling to ~10) - Matrix Manager – (projects/dotted line) - Manager of a team - Teams Manager (manager of multiple teams) Key Relationships - Software Engineering Directors - Development Teams - Product Managers - Scrum Masters - Quality Assurance Team - DevOps - AI/ML Vendors and Research Partners - Cloud AI Teams (e.g. Azure AI, OpenAI) - Security Auditors - Data Governance Functions Qualifications - 8+ years of software engineering experience, with at least 3 years in a leadership role managing engineering teams. - Proven experience delivering AI/ML-powered products or features into production. - Strong understanding of large language models, prompt engineering, retrieval-augmented generation and LLM integration patterns. - Familiarity with classical machine learning techniques and when to apply them (e.g. supervised learning, time-series forecasting, classification). - Experience evaluating and adopting cloud AI services (e.g. Azure OpenAI, Azure Machine Learning). - Demonstrated ability to define and drive technical strategy across a product portfolio. - Strong stakeholder engagement skills, with the ability to influence across business functions. - Experience building and growing engineering teams, including hiring for specialist roles. - Excellent communication skills, able to articulate AI concepts to non-technical audiences. - Experience with MLOps practices — model versioning, monitoring, retraining pipelines. - Familiarity with data engineering and data pipeline design. - Experience with .NET and/or modern web application stacks. - Azure certifications (e.g. Azure AI Engineer Associate, Azure Solutions Architect Expert). - Fashion industry or manufacturing experience. - Experience working with distributed or remote engineering teams. - Knowledge of supply chain concepts — such as demand planning, production scheduling, procurement, or inventory optimization — whether from garment, apparel, or any other manufacturing or retail context.

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary: Drives development and implementation of corporate policy through strategic partnerships with government and industry groups, aligning with business objectives. Works on a team to foster relationships with key members of the federal government and industry groups to promote company interests in Washington, D.C. Prepares policy briefings, testimony for pending legislative actions, and provides thought leadership and recommendations in collaboration with the government affairs team. Works on a team to ensure appropriate company participation in government forums and industry group meetings. Responsible for engaging with policymakers, leaders of government and industry councils, and lobbyists to influence public policy, monitor government initiatives, and advocate for specific plans to advance the company’s objectives. Changes to individual responsibilities may occur due to business needs, and other related duties may be assigned. This role will report to the Vice President, Government Affairs for US and Canada. The individual must reside in the greater Washington D.C. area. Responsibilities: - Works collaboratively on a team to inform the organization's policies and objectives involving matters of the federal government, regulations, and advocacy strategies. - Provides analysis of proposed federal legislation to determine potential impact on the organization. - Responsible for recommending company positions on federal legislation, regulations, and policy priorities. - Identifies, monitors, and influences government legislation, regulation, and public policy with the intent to optimize the business environment and patient access to Illumina solutions. - Educate federal public policymakers on issues and initiatives that support and advocate for our industry and business by creating and maintaining a positive leadership image and business climate for Illumina. - Work with assigned business units on government affairs strategies to execute on business priorities. - Represent Illumina in assigned trade associations and coalitions to further corporate priorities and strategies. - Utilize Illumina executives and subject matter experts to help educate government policymakers. - Help manage major company events, high-profile meetings, and visits with government officials. Political Development – Help team execute successful company and industry political events to favorably position the company with elected officials in full conformance with applicable political action and election laws and rules. Policy Analysis – Provide insightful analysis of proposed federal administrative and legislative actions and their impact on Illumina. In close partnership with business units and corporate functional experts, develop policy positions and appropriate messaging tailored appropriately to target audiences. Advocacy – Communicate directly and persuasively with government officials and staff, as well as both allies and opponents, in the advancement of Illumina's public policy priorities. Demonstrate thought leadership and subject-matter expertise to advance business strategic objectives through proactive public policy engagement. Develop issue advocacy materials and presentations, testimony for delivery to legislative committees and regulatory bodies, and internal messaging for key contacts, employee grassroots, and vendor engagement programs. Tracking and Intelligence Gathering – Identify and monitor legislative and regulatory activities for their potential impact, and report to internal partners in a timely and precise manner. Industry Associations and Coalitions – Serve on industry task forces and working groups where policy interests are aligned, and Illumina leadership can be exerted. Represent the company at trade associations and participate as directed in meetings and work of national associations. Third-Party Ally Development – Similarly, build and lead other disparate advocacy coalition efforts to raise awareness of barriers to patient access to therapy and the importance of fostering a business environment friendly to technology innovation, investment, and employment. Working on a team to help cultivate strategic partnerships with public and private payers, provider organizations, key clinical research institutions, and patient advocacy organizations. Leverage internal resources to support engagement plans. The listed responsibilities are an essential but not exhaustive list of the usual duties associated with the position. Individual responsibilities may change due to business needs. Requirements: - Typically requires a Bachelor’s degree and a minimum of 15-18 years of related experience, with 10+ years of Management experience or an equivalent combination of education and experience. - Experience working with Congress, the Administration, Executive Agencies, and other policy makers at the federal government level - Experience communicating and presenting to senior-level stakeholders, both internal and external to the company - Experience with federal compliance requirements - Strong working knowledge of the federal legislative and regulatory processes - Demonstrates business acumen with knowledge of current policies, practices, and competitive landscape, as well as future trends and challenges in the marketplace - Significant experience reading, analyzing, and interpreting federal legislative and regulatory documents - Ability to convey company views and positions in an open, honest manner that is interesting to others; able to tell a compelling story and use effective case studies; and to offer solutions and generate favorable action - Ability to build strong relationships, collaborate with and lead teams, and work well with cross-functional colleagues - Capacity to be a quick learner of new subject matters and ability to adapt nimbly to a rapidly changing healthcare ecosystem and a challenging political environment - Able to assess and manage risk, accept accountability, and offer viable alternative strategies, as necessary, to achieve goals - Strong problem-solving and negotiation skills - Articulate and personable - Ability to direct multi-stakeholder education and advocacy efforts - Demonstrated initiative, resourcefulness, and attention to detail in the execution of strategies - Capability to manage multiple assignments simultaneously, with strong organizational skills and attention to prioritization among conflicting demands - Exemplary written and large audience presentation skills - Demonstrated leadership skills with unquestioned personal standards of conduct, work ethic, and integrity, and an ability to maintain calm under pressure - Occasional Travel to San Diego HQ and to represent Illumina at external events on an as-needed basis. All listed requirements are deemed essential functions of this position; however, business conditions may require reasonable accommodation for additional tasks and responsibilities. #LI-REMOTE The estimated base salary range for the Director, Federal Government Affairs (Washington D.C./Remote) role based in the United States of America is: $187,400 - $281,000. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off. We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.