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Product design and technology company positively impacting people's lives every day in homes around the world.
Manager, Mexico DC Operations
Location
Mexico
Posted
90 days ago
Salary
0
Seniority
Senior
Job Description
Manager, Mexico DC Operations
SharkNinja
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Title:Manager, Mexico DC Operations Reports to: Vice President, Americas Logistics Location: Mexico City, Mexico/Hybrid COMPANY BACKGROUND/CULTURE SharkNinja is a relentless innovator in the housewares industry because they sweat the details. They obsess about consumer satisfaction. They build up their company by building up their people. They seize opportunities-individually and collectively-to be competitive with our products and attract the most talented people in the world. Through an unrelenting focus on solving for consumer's pain points, SharkNinja has built a loyal and passionate following that continues to garner 5-star ratings on their products. It's that unwavering consumer focus that has enabled Shark to become one of the top brands in vacuum cleaners, and for Ninja to become one of the market leaders in the kitchen category. For more information about SharkNinja, please visit us at: www.sharkninja.com KEY RESPONSIBILITIES The Manager for Mexico DC Operations is a critical member of the Operations team and owner of the 3PL relationships, execution, P&L, future strategy and results. This individual will be responsible for developing and implementing strategies that will deliver extraordinary service to our consumers, while improving cost structures and driving growth. Additionally, this leader will embody and drive the "maniacally eliminate inefficiencies" objective and mindset. The Manager Mexico DC Operations will leverage a relentless desire to win and drive continuous improvement ethos that seeks the best solution in order to deliver the world-class results that SharkNinja has consistently generated over the last decade. Specifically, the Manager US DC Operations will: - Drive improvement in customer experience associated with SharkNinja B2B and D2C - Drive improvement in warehousing, KPI's, handling costs, performance, and customer satisfaction levels across the US. - Develop and execute warehousing, IB and OB capacity models, and shipping strategies in alignment with sales & marketing strategies and growth plans. - Build and maintain partnerships with 3PL teams and carriers to drive customer satisfaction, deliver on growth and drive continuous improvement. - Improve quarterly business reviews with all 3rd party providers. - Define and deliver against key metrics for warehousing, fulfillment and shipping. - Be accountable for Mexico DC Operations spend, processes, initiatives, and results. - Partner with leaders in other regions to share best practices and drive overall global improvement in DC operations - Take on additional logistics or operations projects as requested (e.g. D2C fulfillment, IB Transportation, light manufacturing). PROFESSIONAL EXPERIENCE/QUALIFICATIONS The ideal candidate will be a dynamic leader with extensive multi-site, proven experience in organizations known for world-class capabilities and will posses a demonstrated track record of success in driving a high satisfaction customer experience. This leader must be a proactive, action-oriented leader with the ability to quickly solve complex problems. Most importantly, this individual must balance the strategic and hands-on requirements of this position with a flexible working style and a proven ability to influence key internal and external stakeholders. Ideally, this leader will bring: - Demonstrated functional knowledge and experience in all aspects of DC Operations, leading multiple sites with the ability to work cross functionally. - Experience in developing a strategic plan for DC Operations that aligns with the corporate strategies and the ability to clearly articulate such a vision. - Successful track record building DC networks and implementing processes for a rapidly growing company. - Proven experience in onboarding new 3PL's and/or standing up new distribution locations. - Proven experience in using data (KPIs) in a measurable way to achieve specific strategic results that are relevant to the organization. The ideal candidate will have strong analytical skills to develop, measure and improve key performance indicators. - Experience in programs such as Lean, Six Sigma or other continuous improvement practices and the ability to employ them in the fulfillment environment. - Experience with Food Grade, Hazardous Materials / Dangerous Goods regulations and compliance. - Successful track record in working with and through 3rd party fulfillment and shipping providers to drive operational improvement/efficiency and reduce cost. - Experience with FTL (full truck load) and LTL (less than truck load) prepaid freight solutions and domestic Mexico Small Parcel Network. - An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment. - A team oriented and collaborative approach. Proven results building effective long-term relationships at all levels, internally and externally, and go the extra mile for consumers. - Ability to communicate for impact, communicating proactively and transparently, listening actively, and speaking respectfully. - Operate with a strong work ethic and an unrelenting resolve to follow through and meet commitments. - A demonstrated willingness to learn, roll-up their sleeves and set an example as a "doer." - Experience in a private equity sponsored business is a decided plus. - Experience in Procurement is a decided plus. EDUCATION & EXPERIENCE - Bachelor's Degree in Distribution Management, Supply Chain Management, Engineering or equivalent is required - Master's Degree in Business Administration or technical discipline, while not required, is a plus. - Minimum 7 years of experience retail distribution experience. OTHER REQUIREMENTS - Travel Required to local Mexico DCs - up to 75% - Flexible work schedule to accommodate virtual meetings with other regions Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice - For candidates based in all regions, please refer to this Candidate Privacy Notice. - For candidates based in China, please refer to this Candidate Privacy Notice. - For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company-sponsored outings, Company sponsored family events, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Diversity manifesto, Volunteer in local community, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Generous parental leave, Health insurance, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Paid volunteer time, Onsite gym, Open office floor plan, Paid holidays, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Free snacks and drinks, Team based strategic planning, Team workouts, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups, Employee-led culture committees, Hybrid work model
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