Fox Television Stations

Role Description FOX Television Stations is looking for a Support Specialist to join our Digital Operations & Support team. As a Support Specialist you will ensure the end-to-end technical delivery of best-in-class experiences across our local news digital platforms. You will be both a problem-solver and a builder: someone who doesn't just fix issues, but finds smarter ways to prevent them. As we support 17 local television markets across the US as well as several other digital properties, the Support Specialist is essential to our operational resilience. You will embrace and leverage AI tools to streamline support, automate workflows, and move faster. While the primary focus of this role is non-video support, the best Support Specialists contribute broadly and adapt quickly as our product portfolio grows. Responsibilities - Platform & Systems Expertise - Be the subject matter expert on core systems powering FTS news products — including CMS, VMS, live scheduler, and emerging AI-powered tools. - Monitor key system dashboards proactively to detect and prevent issues before they impact our markets. - Support User Acceptance Testing alongside internal product and engineering teams. - Market & Stakeholder Support - Partner with teams across all 17 television markets to resolve technical issues and maintain a consistent, high-quality digital presence nationwide. - Bridge the gap between technical teams and stakeholders — keeping everyone informed, aligned, and unblocked. - Collect user feedback and surface insights to product owners to inform roadmap prioritization. - Provide after-hours on-call support to ensure service continuity for critical issues. - Workflow Innovation - Actively use and champion AI tools (including LLM assistants, prompt-based workflows, and automation platforms) to improve support speed and quality. - Identify repetitive or manual workflows that can be optimized with AI — being sure to prototype and document solutions. - Collaborate with the AI Enablement team to pilot new tools, share learnings across markets, and help scale what works. - Stay current on AI developments relevant to digital news operations and bring emerging tools to the team's attention. - Documentation & Process Improvement - Develop, maintain, and improve SOPs that elevate user satisfaction and streamline content workflows. - Create clear training materials and documentation that empower market teams to self-serve and adopt new tools confidently. - Contribute to a culture of continuous improvement — always looking for a better way. Qualifications - 3+ years in digital operations, technical support, or a closely related role. - Hands-on experience with content management systems and digital publishing workflows. - Demonstrated ability to use AI tools (ChatGPT, Claude, Copilot, or similar) to improve productivity and solve problems. - Strong written and verbal communication skills — you can explain technical issues to non-technical audiences. - Experience developing, optimizing, and publishing content — including news — across digital and social platforms. - Knowledge of SEO best practices, video publishing workflows, and live streaming. - Proficiency with digital analytics and QoS tools — Conviva, DataDog, and Adobe Analytics are a plus. - Familiarity with AI prompt engineering, workflow automation tools (Zapier, Make, n8n), or scripting basics. - Experience with Slack-based operations, project management tools (Jira, Asana), or internal tooling administration. - Ability to work and thrive in a fast-moving news environment where priorities shift and speed matters. - Curiosity to learn and explore new tools and technologies. Requirements - Salary range: $100,000.00-110,000.00 annually for high cost labour markets such as New York City and Los Angeles. - $83,300.00-91,600.00 annually for all other US locations. - This role is also eligible for various benefits, including medical/dental/vision insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. - Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

OVERVIEW OF THE COMPANY Fox TV Stations FOX Television Stations owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (New York, Los Angeles and Chicago). Of these stations, 18 are affiliated with the FOX Network. In addition to distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week. These stations leverage viewer, distributor and advertiser demand for the FOX Network’s national content. JOB DESCRIPTION Fox Television Stations is hiring a Program Coordinator with a shared responsibility for managing the lifecycle of television programming across multiple markets. This position ensures the operational success of the station group by entering and maintaining complex program schedules and contracts, and serving as the primary liaison between syndicators, Program Managers and local station departments. The ideal candidate will possess high attention to detail and the ability to coordinate data across various broadcasting platforms. Key Responsibilities - Create and maintain network and syndication schedules in program management systems. - Maintain syndication information in internal programming databases. - Act as the primary point of contact for syndicator portals, distributing critical metadata—such as formats, feed times, and episodic schedules—to engineering, master control, traffic, and creative services. - Assist Program Managers with schedule distribution to external listings services and station personnel. - Notify the group regarding changes to network or syndication schedules and maintain market-specific program change distribution lists. - Enter new syndication contracts into program management systems and monitor program usage. - Provide local markets with necessary programming data for FCC Quarterly Issues and provide E/I usage reports for annual FCC filings. - Assist with data maintenance and best practice reviews within various industry software applications. - Serve as a backup resource for the Program Manager team. Qualifications - Technical Proficiency in Microsoft Office Suite products (Excel, Word, Outlook, PowerPoint) is preferred. - Experience with (or ability to learn) program management systems and listings guides for linear/streaming is highly desirable. - Meticulous attention to detail with the ability to enter and maintain data accurately across multiple systems. - Excellent communications skills with a strong ability to coordinate between group-level management and local station departments. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law. Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $31.25-33.65 per hour for high cost labour markets such as but not limited to New York City and Los Angeles, $26.00-28.00 per hour for all other US locations. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

OVERVIEW OF THE COMPANY Fox TV Stations FOX Television Stations owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (New York, Los Angeles and Chicago). Of these stations, 18 are affiliated with the FOX Network. In addition to distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week. These stations leverage viewer, distributor and advertiser demand for the FOX Network’s national content. JOB DESCRIPTION Director of Sales Operations | Fox Television (TVHO Digital) Fox Television’s Digital Sales Division (TVHO) is looking for a strategic and technically proficient Director of Sales Operations. This role is the bridge between our high-energy sales teams and the robust technology that powers them. You will ensure our Digital Order Management Systems (OMS) and Customer Relationship Management (CRM) platforms run at peak efficiency, empowering our teams to hit their targets without technical friction. Key Responsibilities Technical Support & System Troubleshooting - Expert Assistance: Serve as the primary point of contact for end-users, delivering rapid and effective technical support via email, Zoom, or in-person. - Problem Resolution: Diagnose and resolve complex system errors, data discrepancies, and workflow bottlenecks. - Technical Liaison: Act as the internal advocate by escalating high-level bugs to engineering and IT teams, ensuring issues are tracked through to resolution. Training, Enablement & Documentation - Resource Creation: Develop and maintain a library of clear, accessible documentation and "best practice" guides to standardize system usage across the department. Cross-Functional Collaboration & Optimization - Process Improvement: Partner with Sales, Operations, and IT leadership to identify inefficiencies and gather user feedback for system enhancements. - UAT & Implementation: Lead User Acceptance Testing (UAT) for new features, ensuring updates are seamless and align with business goals. System Administration & Data Governance - Security Management: Oversee user accounts, role-based permissions, and system configurations to protect sensitive data. - Data Integrity: Audit system inputs regularly to ensure accuracy, security, and compliance with company standards. Performance Monitoring & Insights - Trend Analysis: Monitor system health and track recurring support requests to identify underlying patterns. What We’re Looking For - Experience: Proven track record in Sales Operations or Ad-Tech support. - Tech Savvy: Deep familiarity with Digital OMS and CRM ecosystems. - Communication: Ability to translate complex technical jargon into actionable advice for non-technical users. - Precision: A "data-first" mindset with an obsessive eye for detail and security. - Candidate should have 5+ years of experience in local broadcasting, sales support, and extensive knowledge of linear and digital Order Management Systems (OMS). Monitor system performance and report on common issues to help identify trends and areas for proactive improvement. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law. Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $140,000.00-160,000.00 annually for high cost labour markets such as but not limited to New York City and Los Angeles, $116,600.00-133,300.00 annually for all other US locations. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.