• Integration and support for cost and income reserve auto-calculation and increase productivity in operations while improving net working capital. • Perform analysis using various systems to determine customer/carrier auto-rating performance. • Provide technical, system and/or process expertise and recommendations on company auto-rating stability and standardization across network. • Identify and implement process that improve auto-rating. • Provide onsite and/or remote support to account owners and/or operational staff regarding processes and TMS related issues. • Provide support for Tender Management, Pricing teams, and Operational Sales. • Act as triage for all auto-rating failures, analysis of root cause, determine and ensure corrective actions are provided to account owners and/or operational staff. • Identify system and process issues and develop recommendations that improve auto rating stability, standardization, and enhance operational accounting efficiencies. • Compile, analyze and report customer auto-rating accuracy and communicated issues and resolutions to enhance customer auto-rating. • Perform User Acceptance Testing against releases of core systems and/or new tools related to Rate & Contract Management. • Identification of functions and offices/users where additional training may be required. • Creation/Validation of all Rate & Contract Management training materials and user guides. • Ensure regional adherence to global SOP and Rate & Contract Management guidelines. • Documentation of regional SOPs and workflows. • Define process metrics, measure and establish baselines for on-going Rate & Contract Management reporting. • Perform Rate & Contract Management Audits.

Role Description FOX Television Stations is looking for a Support Specialist to join our Digital Operations & Support team. As a Support Specialist you will ensure the end-to-end technical delivery of best-in-class experiences across our local news digital platforms. You will be both a problem-solver and a builder: someone who doesn't just fix issues, but finds smarter ways to prevent them. As we support 17 local television markets across the US as well as several other digital properties, the Support Specialist is essential to our operational resilience. You will embrace and leverage AI tools to streamline support, automate workflows, and move faster. While the primary focus of this role is non-video support, the best Support Specialists contribute broadly and adapt quickly as our product portfolio grows. Responsibilities - Platform & Systems Expertise - Be the subject matter expert on core systems powering FTS news products — including CMS, VMS, live scheduler, and emerging AI-powered tools. - Monitor key system dashboards proactively to detect and prevent issues before they impact our markets. - Support User Acceptance Testing alongside internal product and engineering teams. - Market & Stakeholder Support - Partner with teams across all 17 television markets to resolve technical issues and maintain a consistent, high-quality digital presence nationwide. - Bridge the gap between technical teams and stakeholders — keeping everyone informed, aligned, and unblocked. - Collect user feedback and surface insights to product owners to inform roadmap prioritization. - Provide after-hours on-call support to ensure service continuity for critical issues. - Workflow Innovation - Actively use and champion AI tools (including LLM assistants, prompt-based workflows, and automation platforms) to improve support speed and quality. - Identify repetitive or manual workflows that can be optimized with AI — being sure to prototype and document solutions. - Collaborate with the AI Enablement team to pilot new tools, share learnings across markets, and help scale what works. - Stay current on AI developments relevant to digital news operations and bring emerging tools to the team's attention. - Documentation & Process Improvement - Develop, maintain, and improve SOPs that elevate user satisfaction and streamline content workflows. - Create clear training materials and documentation that empower market teams to self-serve and adopt new tools confidently. - Contribute to a culture of continuous improvement — always looking for a better way. Qualifications - 3+ years in digital operations, technical support, or a closely related role. - Hands-on experience with content management systems and digital publishing workflows. - Demonstrated ability to use AI tools (ChatGPT, Claude, Copilot, or similar) to improve productivity and solve problems. - Strong written and verbal communication skills — you can explain technical issues to non-technical audiences. - Experience developing, optimizing, and publishing content — including news — across digital and social platforms. - Knowledge of SEO best practices, video publishing workflows, and live streaming. - Proficiency with digital analytics and QoS tools — Conviva, DataDog, and Adobe Analytics are a plus. - Familiarity with AI prompt engineering, workflow automation tools (Zapier, Make, n8n), or scripting basics. - Experience with Slack-based operations, project management tools (Jira, Asana), or internal tooling administration. - Ability to work and thrive in a fast-moving news environment where priorities shift and speed matters. - Curiosity to learn and explore new tools and technologies. Requirements - Salary range: $100,000.00-110,000.00 annually for high cost labour markets such as New York City and Los Angeles. - $83,300.00-91,600.00 annually for all other US locations. - This role is also eligible for various benefits, including medical/dental/vision insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. - Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

• Develop Customer-Facing Sales Materials & Presentations: Create polished and professional sales decks, proposals, and other collateral to support customer meetings and sales initiatives. • Generate Ad-Hoc Reports & Analysis for Sales Strategy: Provide data-driven insights to assist sales representatives and managers in making informed decisions. • Handle Quote & Accounting-Related Escalations: Act as a point of contact for urgent pricing, invoicing, and financial concerns when Sales Managers are unavailable. • Monitor & Manage Customer Credit Limits: Proactively track customer credit limits and identify potential issues before they impact sales. • Coordinate Customer Onsite Visits: Schedule onsite customer visits and ensure all necessary materials and presentations are prepared in advance.

SMX is seeking a senior technology executive to lead development of innovative solution accelerators. The candidate must be highly motivated and organized with the ability to handle multiple projects in an exciting and fast-paced work environment. This is a strategic hire that will have the opportunity to reshape the organization’s technological approach, organizational structure and service delivery catalog. This is a remote position supporting a Herndon, VA based team requiring travel as needed. Key characteristics: - Continuous deep technology background with a focus and knowledge on latest trends and customer needs - Deep technical curiosity with ability to problem-solve and create solutions - Organizational change management expertise - Highly motivated / High energy / Ability to multitask - Proven technical sales success in high security and compliance industries - Broad tech expertise - Willing and able to structure/restructure the organization to meet the defined objectives - Strong communication skills / ability to write proposals to support technical solutions / strong presentation skills with ability to present to large groups and smaller sessions / ability to support technical talks / media presence /thought leadership sessions - Whiteboard and design skills - Research skills (R&D) - 15+ years of hands-on technical experience in Federal Government markets and in managing technical teams to deliver pre-sales solutions that map to delivery outcomes - Secret clearance Key expectations: - Work with leadership team to assess, define and prioritize corporate capabilities and technical talent - Review all personnel and determine if they align to our corporate capability goals and direction - Identify and collect "IP pockets” throughout the organization; documenting and sharing those amongst the company - Establish a culture and organizational reward mechanism of knowledge sharing and independent learning/certification This role will strike a delicate balance between immediate client impact and long-term technical vision. Given the dual nature of the role—structural architect and technology evangelist—the first 90 days should focus on gaining the trust of the "top talent" while establishing a repeatable framework for innovation. Application Deadline: 4-14-2026 # LI CT1 The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement. The proposed salary for this position is: $246,100—$393,800 USD At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration. SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).