• Run deep customer discovery with performance marketing and creative teams • Define the product roadmap tied to revenue milestones • Ship product • Co-own pipeline and go-to-market

• You will be responsible for developing and evolving Saipos's payments products, directly working on building and optimizing payment flows as a strategic revenue lever for the company. • Monitor and analyze payment metrics (TPV, take rate, conversion) to identify revenue growth opportunities • Evolve the acquiring strategy to increase payment capture within our ecosystem • Design and execute experiments to optimize conversion and monetization of payment flows (POS, kiosk/totem, and app) • Identify and reduce friction in the payment journey, improving performance and transaction volume • Explore new revenue streams (receivables anticipation, financial services, etc.)

The Organization What if K-12 education were designed to help all students develop lives of meaning and purpose? Wayfinder was founded at the Stanford d.school to answer this question. Our goal is to double our impact each year for the coming years. Our vision is to become the preeminent future-readiness curriculum company in the world — leading the global movement of purpose, meaning, and belonging-based education worldwide.  What We Value You’ll be joining a team of incredibly motivated and dedicated staff members committed to living our organization's values. We work collaboratively across teams, and we feel and act like a purpose-driven organization. To the best of our abilities, each person’s role aligns with their own sense of purpose, which feeds into Wayfinder’s larger sense of purpose. Read this article about our workplace culture in Conscious Company. We value equal access, inclusive community, and belonging, and these values are represented in our product, our team, and our school partners. Product: We develop our learning tools using human-centered design principles. We work with grade-level experts to ensure our curriculum is developmentally appropriate and engaging at all levels. Every Wayfinder lesson is supported by relevant research, prototyped in classrooms, and vetted by teachers over rounds of feedback and iteration. We use Universal Design for Learning principles to give every student an equal opportunity to succeed. Team: Our team is composed of people from all different backgrounds and walks of life. We intentionally recruit, hire, and work with people of all identities + experiences. We focus on belonging: being connected, accepted, and valued by the people around us.  School Partners: We intentionally target a wide array of educational partners, from traditional to non-traditional, that work with a range of students from different socioeconomic groups. We’ve taught our curriculum in high-need schools in the Bronx, independent schools in Silicon Valley, and after-school programs in San Antonio. The Role Wayfinder is seeking a seasonal Product Support Associate to deliver timely, high-quality support to our users. This role will handle high-volume, detail-oriented operational tasks, including rostering users, managing licenses, updating permissions, and working with spreadsheets and system data. This role will play an integral part in the Product Support team’s ability to deliver excellent customer and technical service. Our ideal candidate is technically literate, highly detail-oriented, and comfortable working in fast-paced environments where they manage multiple incoming requests simultaneously. This role is well-suited for someone who enjoys structured, procedural, precision-based work involving spreadsheets, user systems, and ticket-based workflows. This is a full-time, seasonal position. This person will be expected to work up to 40 hours each week. The estimated duration for this position is May 2026 - October 2026.  The seasonal Product Support Associate will report to the Product Manager, Operations.  We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply! Responsibilities - Manage and reduce support ticket backlog while addressing incoming requests in a timely manner - Provide on-demand, time-sensitive rostering support to users - Handle manual user additions, license assignments, and perform quality checks - Document and navigate Salesforce workflows to track, update, and resolve customer requests - Maintain and troubleshoot failed or errored data imports - Support demo account setup and management - Provide coverage for the rostering slack channels and respond to internal questions - Assist in identifying recurring issues and suggest process improvements

Role Description Definir e evoluir a visão, estratégia e roadmap de produtos de prevenção à fraude, identidade digital e monitoramento transacional. - Atuar como dono(a) do produto (Product Owner), priorizando backlog com base em impacto de negócio, risco, experiência do cliente e métricas de performance. - Liderar o discovery contínuo, identificando problemas reais de clientes e oportunidades de melhoria por meio de dados, pesquisas e inputs do mercado. - Trabalhar de forma próxima a times multidisciplinares (engenharia, ciência de dados, risco, compliance, jurídico, UX e operações). - Traduzir necessidades regulatórias (ex.: LGPD, Bacen, COAF, AML/KYC) em requisitos claros de produto. - Definir e acompanhar KPIs e métricas-chave, como: - Taxa de fraude - Falsos positivos/negativos - Conversão de onboarding - Latência de decisões - Aprovação automática vs. manual - Garantir a evolução de modelos de decisão, regras antifraude, scorecards, machine learning e integrações com bureaus/parceiros. - Apoiar go‑to‑market, posicionamento do produto e alinhamento com áreas comerciais e de atendimento. - Monitorar tendências de mercado, novas threats (fraudes emergentes) e inovações em identidade digital e risk management. Qualifications - Pensamento estratégico aliado à execução. - Forte senso de ownership e accountability. - Capacidade de lidar com ambiguidades e decisões de trade-off (risco vs. experiência). - Vivência em produtos B2B ou plataformas escaláveis. - Experiência com integrações de APIs de terceiros (bureaus, listas restritivas, validação documental). - Conhecimento em machine learning aplicado a fraude e motores de decisão. Benefits - Compromisso em construir uma cultura inclusiva e um ambiente equilibrado entre carreira e interesses pessoais. - Reconhecimento como uma das melhores e mais inovadoras empresas para se trabalhar no país. - Premiações pelo Great Place To Work™ em 24 países e certificação internacional Top Employers. - Avaliação de 4,6 no Glassdoor.