About the role The Associate, Strategic Services provides support to a portfolio of clients and within Aperio’s Strategic Services team. Strategic Services is responsible for developing and implementing Aperio’s core ‘products’ (services to nonprofit organizations), approaches (ways of delivering those services), resources (tools and templates), and standards (quality levels/controls). The Associate, Strategic Services ensures these elements are seamlessly integrated into the Client Services team’s workflows, enabling high-quality deliverables and exceptional client experiences. As a vital member of the team, the Associate brings a proactive, solutions-oriented mindset, exceptional organizational skills, and a collaborative approach to enhancing operational efficiency and delivering high-quality results in alignment with Aperio’s vision and mission. Client support and strategic services operations (75%) Project management & operations The Associate, Strategic Services serves as the project manager for a portfolio of nonprofit clients, supporting our Client Services team in driving proactive, strategic, and operational work across engagements and internal initiatives. - Deliver high-quality, timely, and relevant support to both Client Services and the Strategic Services team, prioritizing exceptional service and innovation - Lead day-to-day project execution by developing agendas, capturing and synthesizing notes, tracking action steps in Asana, and ensuring follow-through across stakeholders - Support Client Services by developing and executing actionable project plans, leveraging Aperio Resources to drive efficient, high-quality delivery - Design, implement, and refine systems to support Strategic Services operations, including tracking deliverables across the client portfolio, managing team workflows (e.g., inboxes), and supporting reporting, planning, and internal initiatives. - Manage ‘up, down, and out’ to coordinate the activities of diverse internal and external stakeholders, ensuring timely progress on projects - Provide direct organizational and project support to the Senior VP on special capacity-building initiatives, such as: implementing AI, client feedback surveys, product development, and development of resources for Aperio’s ‘resource library’ - Provide general operational support to management of client services, such as data collection, reporting & analysis, planning call topics/agendas, and creating resources for the team - Support special projects, including vendor relations, communication drafting (e.g., emails, memos), and administrative tasks - Serve as a subject-matter expert on contents of the ‘resource library’, directing team members to the most relevant resources and proactively developing strategies to address challenges Queue management The Associate ensures timely, quality fulfillment of all ‘shared services’—deliverables created by subject-matter experts—provided to the Client Services team to support their fulfillment of services to clients. - Oversee and manage Asana queues for client deliverables across writing, design, data & analytics, research, and DevOps support - Ensure deliverables are of high quality, aligned with client expectations, and delivered on time - Prioritize, assign, and monitor deliverables across queues, to provide clear updates to stakeholders to ensure timely, high-quality completion - Act as a liaison between requestors on the Client Services team and subject-matter experts working on deliverables (usually one of Aperio’s Expert Network members or a team member), facilitating communication and resolving questions to ensure timely, quality deliverables - Deliver exceptional customer service to Expert Network members, ensuring they are well-supported in their partnerships with the Client Services team Data & analytics and research services The Associate contributes to Aperio’s data screening and segmentation work, to support the fulfillment of data & analytics and prospect research requests—either directly or in collaboration with additional subject-matter experts. - Partner with Senior VP and subject-matter experts to develop, document, and continuously improve data & analytics and prospect research services, including automation and process enhancements - Personally fulfill standard data screening and segmentation requests, collaborating with the Senior VP, the requesting Client Services team, and vendors - Support Client Services team in understanding and applying insights from analyses and provide clear next steps for portfolio creation and fundraising growth strategy development - Serve as a subject-matter expert on prospect research, maintaining working knowledge of industry standards, best practices, ethics, tools, methodologies, etc.; develop resources for Aperio’s ‘resource library’ - Coordinate fulfillment of customized prospect research, including briefings, qualification snapshots, new donor lists, and tailored research projects - Contribute to fulfillment of customized prospect research as needed Business development and other internal responsibilities (15%) - Maintain a strong understanding of Aperio’s vision, services, fundraising model, and client needs to provide tailored operational support - Contribute to Aperio’s efforts to fight racism and discrimination, especially in nonprofits, fundraising, and philanthropy - Approach all interactions with clients, team members, and our community with curiosity, seizing each opportunity to learn about nonprofits, philanthropy, fundraising, and consulting - Enter business development information into Aperio’s CRM, including contact information, meeting notes, and next steps related to business development relationships, as directed - Prepare communications, emails, letters, and memoranda, as needed - Support Client Services team with Business Development scheduling, as needed - Present/facilitate and participate in conferences, workshops, and webinars hosted by Aperio and other industry groups - Create articles and videos that educate, equip, and inspire nonprofit leaders and fundraisers - Promote and engage with Aperio content across social media channels - Perform other related duties as assigned Qualifications - 3+ years of work experience in project management; experience in fundraising, events and/or consulting preferred - Demonstrated analytical capabilities, with advanced Microsoft Excel experience preferred - Operationally minded, exceptional detail orientation, and consistent follow-through - Strong relationship management, interpersonal, collaboration, and communication (written and oral) skills - Ability to work well with all levels of staff, clients, management, vendors, etc. - Ability to ‘manage up’ and ask the right questions of leadership - Adept at designing ‘fool-proof’ systems and processes - Proactive in identifying opportunities to streamline operations and improve processes through effective communication and teamwork - Demonstrated ability to manage complex projects to successful outcomes - Self-starter with ability to complete tasks with minimal direction and supervision - Eagerness to learn new knowledge and skills - Experience with CRMs preferred - Outstanding organizational skills and ability - Proficient in Microsoft Office PowerPoint, Word, and Outlook - Ability to travel for assignments, as needed Location This role is currently a fully remote role for individuals based in the United States. East Coast or Central time zones preferred. In the future, Aperio may have an office in major cities that our team members are welcome to use. Periodic travel and in-person meeting requirements. To facilitate work-from-home, Aperio provides essential technology equipment and a monthly mobile phone reimbursement of $75 per month. Compensation Aperio is pleased to offer competitive compensation and benefits, as well as accelerated career development opportunities. Base compensation for this role is $55,000 - $65,000. Bonus and promotion opportunities available. Benefits include: - Flexible scheduling - Paid time off (PTO) starting at 4 weeks per year, which includes 10 days of sick time and 10 days of vacation time - 10-18 holidays per year, including closure over the year-end holidays - Summer Fridays observed between the Friday before Memorial Day and the Friday before Labor Day - Medical, dental, and vision insurance - 401K with company contributing a non-elective 3% of pay in each pay period

Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us The Cincinnati Insurance Company is currently seeking an IT Customer Support Analyst to provide courteous, professional technical phone support for customers on a variety of software and hardware problems. Looking to fill shifts between the hours of 9:15 AM to 6:00 PM. Hours during the training period may differ. Starting Hourly Pay: Starting salaries between $20-$25/hour based on experience. Be Ready To: - use incident/problem management system to document, track, update and close case activities - provide customers with technical assistance and guidance to prevent recurring problems - perform basic hardware and software troubleshooting to resolve or escalate incidents - provide management with status reports - perform and understand how to correctly follow processes, procedures, and standards within department - follow and support internal and external audit compliance - improve and develop technical support skills through outside education, self-study, etc. - perform and possible administrative functions within the team to accomplish team goals Be Equipped With: - knowledge of computer hardware and software technologies - prior help desk experience preferred - excellent written and verbal communication skills - ability to analyze and solve problems - aptitude for technology - attitude for excellence in customer service - working knowledge of PC’s and networks - proficient in Windows operating systems - proficient knowledge of Microsoft® Office products (i.e. Word, Excel and Outlook) - some college experience in Information Technology - any Microsoft certification Preferred Skills: - knowledge of call center software and ticketing systems - experience providing both customer support and service - some college experience in Information Technology - any Microsoft certification Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Head of Inside Sales In this role, you will support our industrial customers throughout the sales phase, ensuring their technical and commercial requirements are met. You will serve as a key tendering resource for ABB Medium Voltage Drives under the Motion High Power Division in the United States. We’re bringing the next generation of Medium Voltage Drives and Solutions to the US market. Join us to power the ambitious growth. The work model for the role is: Remote; New Berlin, WI This role is contributing to the Motion High Power Division. Your role and responsibilities: - Analyze medium voltage drives specifications from various industries and propose the most technically suitable and cost-effective solutions. - Create accurate and timely customized quotes for medium voltage drive products and services. Understand pricing structures and sales process to support the development of a competitive proposal. - Participate in customer meetings to make early influence on the specification and design, or clarify and explain the proposals. - Collaborate with internal stakeholders (Sales, Feeder Manufacturers, External Suppliers, Project Execution/Engineering, etc.) to maximize the impact and influence during the sales phase. - Enhance product and application expertise to position the organization as the regional knowledge hub for ABB medium voltage drives. - Provide tailored and in depth training to both internal colleagues and external customers. - Improve productivity by optimizing the processes and tools. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role - Bachelor’s degree in electrical engineering. - 5+ years’ experience of Medium Voltage Drives. - Excellent verbal and written communicator, skilled at simplifying complex technical topics. - Travel up to 10% required. - Candidates must already have a work authorization that would permit them to work for ABB in the US. What’s in it for you? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually. ABB Benefit Summary for eligible US employees Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. - Choice between two dental plan options: Core and Core Plus - Vision benefit - Company paid life insurance (2X base pay) - Company paid AD&D (1X base pay) - Voluntary life and AD&D – 100% employee paid up to maximums - Short Term Disability – up to 26 weeks – Company paid - Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. - Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance - Parental Leave – up to 6 weeks - Employee Assistance Program - Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption - Employee discount program Retirement - 401k Savings Plan with Company Contributions - Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. More about us We are a global leader in high-power, high-performance motors, drives, generators, power conversion and packaged solutions. With decades of domain expertise, we deliver a world-class portfolio designed to power our customers’ most demanding, mission-critical applications with unmatched reliability and efficiency. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Job Requisition ID # 26WD97304 Position Overview Are you ready to lead a high-performing team and make a real impact? As a Technical Support Manager, you will empower specialists to deliver outstanding customer support for industry-leading 3D design, engineering, and entertainment software. You will tackle customer challenges, drive proactive support programs, and influence our service strategies—all while helping your team grow and succeed. Our ideal candidate gathers and analyzes the most critical information needed to understand problems and generates innovative ideas and solutions while ensuring customer issues are resolved, shaping an environment where people are empowered to step up and take responsibility. Do you have a successful history of directly managing Customer Service or Technical Support Teams? If so, we would like to hear from you. Responsibilities - Measure and monitor performance against established service levels to ensure achievement of individual and team targets - Lead the delivery of world-class technical support for Autodesk products by helping build and optimize support processes that stive to exceed service goals - Directly investigate and ensure resolution of escalated issues related to service delivery and customer satisfaction, ensuring timely communication with customers and stakeholders - Champion HR initiative by driving onboarding, performance planning, staff development, and coaching to maintain a high-performing team - Shape the organization’s vision by contributing to global projects that improve our efficiency - Drive communication and change management, ensuring teams are always up-to-date and aligned with internal initiatives - Collaborate with peers and senior leaders to share operational insights and provide information on support effectiveness - Develop relationships to drive alignment and the results needed to achieve customer satisfaction and business objectives Minimum Qualifications - Bachelor's degree or equivalent work experience - 5+ years management experience in a technology or customer support industry - Required to have Autodesk product knowledge preferably in D&M space - Proficient in CRM tools and building support operating procedures - Strong written and verbal English communication skills - Demonstrated ability to use data to inform decision making - History of effective coaching and talent development through constructive feedback - Demonstrated ability to manage through ambiguity for oneself and others by leveraging change management strategies - Ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced technical support environment - Ability to manage high pressure customer escalations with executive level stakeholders Preferred Qualifications - An understanding of customer success management practices - Proficiency or familiarity using Autodesk products - Experience with cloud/SaaS based applications - Experience managing or working in a remote team - Proven record of developing, planning, and implementing training processes and programs The Ideal Candidate We are committed to creating an inclusive environment where diversity is our competitive advantage. We serve as strategic problem-solvers and trustworthy partners, delivering exceptional value and experiences for our customers. As a part of our culture, we strive to demonstrate the following values: - Optimistic: Adopting a solution-focused mentality in the face of obstacles or challenges, responding to unexpected changes with openness and curiosity - Relentless: Pursuing results with focus and consistent effort despite obstacles, working collaboratively to find solutions that ensure customer success - Brave: Using data, insights, and feedback to take smart risks that yield impactful results while having difficult but necessary conversations that make us better as a team - Ingenious: Looking outside our role, team, or organization for new ways to solve problems, collaborating effectively to achieve progress - Trusted: Demonstrating integrity and accountability by taking ownership of actions, decisions, or missteps even when outcomes are not ideal - Recognizing that timely escalation upward supports progress rather than signals failure Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/ Salary transparency Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $74,000 and $133,100. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).