• Coordinate directly with clients to organize kick-off and offboarding calls • Work with Service Directors to ensure proper staffing on client accounts • Responsible for compiling and structuring client decks for key meetings • Own the preparation and leadership of internal client kick-off meetings • Serve as the primary owner of Notion system maintenance • Maintain up-to-date records across all internal platforms • Assist in developing and implementing company-wide operational projects • Provide updates on client onboarding/offboarding during weekly meetings • Assist with calendar coordination and scheduling as needed

• Lead an organization of employees focused across the digital operations space to include infrastructure, end user support, network, etc. • Create a consistent communication rhythm on organization and operations status • Provide strategic oversight and drive team optimization and individual team member growth • Establish and foster a positive work culture • Develop and maintain departmental policies and procedures • Manage team training programs • Manage client & vendor problem resolution and escalation • Set up multi-generation plans to improve operations • Drive adherence to IT Compliance standards

• Lead and support the Proposal/Bid Management team in identifying commercial risks and ensuring adherence to internal processes and governance. • Negotiate contract terms with customers, balancing risk and opportunity while aligning with GE Vernova’s commercial strategy. • Present deal structures, risk profiles, and mitigation strategies to senior leadership for approval. • Apply creative problem-solving to resolve negotiation challenges and secure favorable outcomes. • Manage multiple deals concurrently, varying in complexity, scope, and geography. • Serve as a regional champion for Policy 5 governance, ensuring consistent application and compliance. • Drive continuous improvement by identifying and implementing process enhancements across the ITO (Inquiry to Order) cycle. • Collaborate cross-functionally with Sales, Legal, Finance, Compliance, and other stakeholders to ensure seamless deal execution. • Support the full region, with a particular focus on French-speaking countries. • Travel may be required for customer negotiations (approximately 10–15%).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As PPO Lead, you will lead and coach a team of practitioners who design and deliver end-to-end process improvements that enhance the employee experience. You will own the PPO portfolio at the team level—setting strategic priorities, allocating resources, and ensuring delivery is tied to measurable outcomes. You will also partner cross-functionally to embed AI and automation into People operations and to institutionalize standards, governance, and a service catalog across portfolios. Responsibilities - Team Leadership & Operational Excellence - Lead, mentor, and develop the process optimization team. - Build team capability in Lean/Six Sigma methods, data analysis, and automation best practices. - Define team goals, conduct performance reviews, and create development plans that align individual growth with business needs. - Drive development and adoption of a standardized Service Catalog to clarify offerings, SLAs, and handoffs across People functions. - Instill governance, operating rhythms, and escalation paths to reduce ambiguity in process ownership. - Define and track metrics that demonstrate current state, progress, and business value; ensure all delivery is evidence-based. - Establish scalable reporting and dashboards to surface performance, ROI, and opportunities for further optimization. - Strategic Portfolio & Stakeholder Management - Act as the primary partner to People, Finance, IT, and other stakeholders to align process initiatives with broader organizational objectives. - Communicate portfolio outcomes, risks, and roadmap updates to senior leadership; translate complex analysis into clear, actionable recommendations. - Set strategic priorities, manage capacity, oversee program-level roadmaps and budgets and prioritize initiatives using rigorous ROI frameworks and resource trade-offs. - Ensure consistent, high-quality delivery across projects and maintain a backlog that reflects strategic value and operational urgency. - Lead continuous improvement efforts and knowledge sharing across the organization. - Technical Enablement, AI, & Automation - Champion use of AI and automation to reduce manual toil and eliminate bottlenecks. - Ensure technical designs meet business requirements, security/compliance constraints, and scalability needs through User Acceptance Testing. Qualifications - 7+ years of experience in process optimization, business process reengineering, or operations, with people leadership experience. - Deep expertise with DMAIC and other Lean/Six Sigma methodologies and proven experience applying them at scale. - Experience designing and operationalizing Service Catalogs or centralized service management models. - Strong track record of prioritizing work using ROI analysis and managing a portfolio of projects. - Demonstrated technical fluency and experience leveraging AI and automation to streamline enterprise processes. - Excellent analytical, communication, and stakeholder management skills; comfortable presenting to senior leaders. Preferred Qualifications - Professional certification in Lean Six Sigma (e.g., Green/Black Belt). - Experience managing process optimization in a high-growth tech environment, preferably supporting HR operations. - Experience with tooling for process mapping, automation, and analytics platforms.