• Overseeing and optimizing the entire enrollment process • Implementing efficient enrollment procedures • Building strong relationships with clients, brokers, and internal partners • Leading the Benefit Enrollment Team • Collaborating with multiple teams in the organization • Managing escalated client issues and ensuring satisfactory resolutions • Conducting regular audits of the scheduling tool and enrollment systems

• Act as the lead functional and technical contact for channel partners and direct customers within the assigned region. • Provide product demonstrations, solution alignment, and assistance with customer requirements gathering. • Lead end-to-end implementations, ensuring delivery of all documentation (project plans, blueprints, gap-fit analyses, test cases, and sign-offs). • Support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums. • Promote and monitor certification compliance among partners as outlined in partnership agreements. • Identify and pursue upsell and cross-sell opportunities within the existing customer base. • Maintain accurate project records and updates within the CitiXsys Project Management System. • Work with the Product Development team to stay current on new features and communicate enhancements to partners. • Support the sales process by contributing to RFP responses and presenting compelling value propositions. • Create and maintain knowledge base articles and internal resources based on partner and customer feedback. • Represent CitiXsys at industry events, partner meetings, trade shows, and product seminars.

• Responsible for the development of complete proposals, working in close cooperation with the Commercial Ops, sales, the execution team, sourcing, legal and other functions • Ensure proper engagement with customer throughout the tendering phase, respond to customers clarifications timely • Work closely with the Region Sales teams as a key partner in the strategy development to create winning proposals and meeting or exceeding the region’s orders plan • Support Market Level Pricing Indicators, target pricing and Pricing Strategy Support the ACS strategy in meeting segment orders operating plan, Sales, margin and hit rate • Complete risk assessment, submission, deal clarification/negotiation & hand-over to the OTR phase • Be responsible for the execution of the Commercial Risk Review Process including deal reviews and approvals, in compliance with Grid Solutions Policy 5.0 • Ensure process adherence to all Government contracting requirements

• Own the entire customer relationship, from users up to General Officers. • Understand the evolving nature of the staff ecosystem, and where our product best fits to support the warfighter. • Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement. • Instill the Onebrief brand image. • Enable our expansion within the Army. • Lead or support exercises. • Use your observations of our users to recommend product improvements. • Provide face-to-face and remote customer support. • Develop an understanding of programmatic development to ensure Onebrief remains a critical component of the NGC2 ecosystem. • When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team. • Interact with other industry partners, build relationships, and understand the system of systems.