Centro Benefits Research

Title: Benefit Marketing Analyst Location: Remote time type Full time job requisition id R8891 Does your current company inspire you to build, grow, and innovate? Is your passion for making lasting and meaningful change being realized? The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world. Centro Benefits Research is seeking a talented and motivated professional to join our Benefit and Marketing Team. Our team thrives in a culture built on collaboration, kindness, hard work, and a commitment to both personal and professional growth. This role offers a unique opportunity to contribute to a fast-growing, dynamic company while gaining valuable experience in group health and life insurance. The ideal candidate will bring strong analytical skills, attention to detail, and the ability to manage multiple complex projects, while leveraging technology and digital tools to optimize processes. If you are eager to grow your expertise, make an impact, and work alongside a supportive, high-performing team, this position provides an unparalleled opportunity to do so. Essential Duties and Responsibilities: · Evaluate current and proposed insurance contracts for clients, assessing competitiveness and overall viability of ancillary benefit packages. · Develop request for proposals (RFPs) and marketing presentations based on carrier proposals, ensuring clarity and alignment with client objectives. · Collaborate closely with internal sales team to ensure sales activities support strategic business goals. · Maintain accurate and up to date records in client management systems, ensuring documentation meets quality standards. · Utilize technology, including API’s and digital tools, to optimize quoting processes, workflow efficiency and client service. · Provide back up support for Senior Benefit and Marketing Analysts, contributing to benefit spreading for marketing presentation development. · Deliver timely, accurate and strategic analyses to support internal sales efforts and drive informed client decisions. Qualifications, Skills and Requirements: · Minimum of 3 years of experience in group health and life insurance. · Strong analytical and critical thinking skills to evaluate carrier contracts and provide strategic recommendations. · Highly detail-oriented and organized, capable of managing multiple complex projects. · Technically proficient, with advanced Excel skills and experience leveraging digital tools to optimize workflows. · Excellent verbal and written communication skills, with the ability to engage professionally with clients and internal stakeholders. · Thrives in a fast-paced environment and eager to grow technical expertise and improve processes. Education, Training and Experience: · Bachelor’s degree in business, finance, insurance, or a related field preferred. · Minimum of 3 years of experience in group health and life insurance, exposure to fully insured and self-insured ancillary arrangements are a plus. The typical base pay range for this role nationwide is $60,000 to $80,000 per year. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. Thank you for your interest in joining the team!

• Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently • Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience • Handle and manage inbound and outbound calls as assigned • Multitask effectively while maintaining quality on assigned calls • Monitor and update customer and employee schedules, including conducting reviews during audits • Update census engagement details for new hires • Generate and send tickets for additional outreach in accordance with client guidelines • Provide accurate information to employees who call in, while recording and managing outreach activities • Collaborate with team members to ensure adequate phone coverage and availability • Maintain a professional and distraction-free remote work environment

• Lead the organization through its first SOC 2 Type II audit: conduct a readiness assessment, identify control gaps, implement remediation plans, coordinate with external auditors, and deliver a clean report • Define and maintain the full set of SOC 2 policies, procedures, and technical controls across the Trust Services Criteria (security, availability, confidentiality, processing integrity, privacy) • Build and operationalize continuous compliance monitoring so that evidence collection, access reviews, and control testing become part of everyday engineering workflows rather than a one-time effort • Define and execute the longer-term strategic vision for site reliability and security across the organization • Establish and enforce SLAs, SLOs, and SLIs for critical services; drive accountability for uptime and incident response • Own the incident management lifecycle, including on-call rotations, post-incident reviews, and continuous improvement of response processes • Architect and oversee cloud infrastructure for high availability, disaster recovery, and horizontal scalability • Harden existing Infrastructure as Code pipelines with security scanning, policy-as-code guardrails, and CI/CD security gates • Evaluate and introduce monitoring, observability, and security tooling to improve detection, response, and prevention capabilities • Establish and maintain security policies, access controls, and data protection standards • Collaborate with cross-functional teams to balance reliability and security investments against feature delivery

• Evaluate current and proposed insurance contracts for clients, assessing competitiveness and overall viability of ancillary benefit packages • Develop request for proposals (RFPs) and marketing presentations based on carrier proposals, ensuring clarity and alignment with client objectives • Collaborate closely with internal sales team to ensure sales activities support strategic business goals • Maintain accurate and up to date records in client management systems, ensuring documentation meets quality standards • Utilize technology, including API’s and digital tools, to optimize quoting processes, workflow efficiency and client service • Provide back up support for Senior Benefit and Marketing Analysts, contributing to benefit spreading for marketing presentation development • Deliver timely, accurate and strategic analyses to support internal sales efforts and drive informed client decisions.

• Support Bswift technology implementations, in accordance with company standard operating procedures, processes, and documentation. • Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate. • Partner with project coordinators and other internal and external team members and clients as part of new implementation and ongoing client support duties. • Manage client import/exports, payroll/carrier files, and discrepancy reports. • Provide on-call technical support and responses to inquiries regarding EDI vendor feeds. • Actively solve data production technical problems, working to reduce future technical errors by partnering with team members to discuss actionable resolutions. • Routinely conduct analysis of data transactions. • Make recommendations for the resolution of production problems. • Work with third-party compliance approval. • Quality and control management of Bswift. • Training client HR partners on Bswift software and processes. • Maintain Bswift system for accuracy. • Audit excel and text files. • Knowledgeable in Visual Basic scripts but not limited to that language.

• Design collateral such as emails, posters, flyers, memos, benefit guides, websites and microsites. • Manage and update templates as needed. • Proofreading and editing. • General office support and other duties as assigned.

• Conduct detailed quality reviews of ancillary insurance marketing presentations to ensure accuracy, consistency, and adherence to established standards • Maintain the integrity of deliverables provided to brokers and support continuous quality improvement across the Benefit and Marketing Analyst teams • Evaluate plan designs, rate structures, financial summaries, and formatting for correctness and alignment with internal guidelines • Document review findings thoroughly and report quality trends to leadership to support ongoing enhancements • Collaborate effectively in a fast-paced, remote environment to ensure high-quality output across teams

• Overseeing and optimizing the entire enrollment process • Implementing efficient enrollment procedures • Building strong relationships with clients, brokers, and internal partners • Leading the Benefit Enrollment Team • Collaborating with multiple teams in the organization • Managing escalated client issues and ensuring satisfactory resolutions • Conducting regular audits of the scheduling tool and enrollment systems

• Architect and develop scalable data pipelines and models using Snowflake and dbt • Design and operate orchestration using Airflow, Dagster, Prefect, or similar • Define modeling standards, storage patterns, and performance strategies • Collaborate on backend APIs, services, integration layers, and limited frontend interfaces supporting data-driven features • Contribute to CI/CD, environment management, and automated pipeline delivery • Implement quality checks, lineage, SLAs, and observability • Mentor engineers and drive architectural best practices • Participate in system design and multi-team architectural planning

• Support the Director of Onboarding in the process of ensuring successful onboarding and broker portal activation for new broker partners • Manage internal, carrier, and broker facing communications, follow ups, and data checking • Work closely with the Regional Sales Consultants, data analyst and finance analyst • Coordinate data collection throughout onboarding process • Ensure all steps and process flows are documented internally • Communicate with all internal teams • Prepare for cross functional team meetings