• responsible for the development of complete proposals, working in close cooperation with the Commercial Ops, sales, the execution team, sourcing, legal and other functions • ensure proper engagement with customer throughout the tendering phase, respond to customers clarifications timely • engage with other functions during tendering phase to develop scope, PMP, PQP, PEP, schedule, Risk management, and should cost • work closely with the Region Sales teams as a key partner in the strategy development to create winning proposals and meeting or exceeding the region’s orders plan • complete risk assessment, submission, deal clarification/negotiation & hand-over to the OTR phase • responsible for the execution of the Commercial Risk Review Process including deal reviews and approvals • ensure process adherence to all Government contracting requirements • opportunities pipeline governance, ensure opportunities forecasts are accurately reflected in sales force system • support the proposal process improvement and proposal quality metrics • drive the OTR turnover process to ensure proper control of contract flow-down requirements

• Research, develop and implement risk mitigation strategies • Research and author claims settlement agreements • Manage and drive Contract Change Order execution in accordance with GE entitlement, including pursuing extension of time and other EPC claims • Research, pursue, negotiate and obtain insurance claim recoveries • Drive Supplier recovery working in conjunction with Sourcing • Ensure timely and accurate maintenance of databases to track and drive risk mitigation, vendor recovery and insurance recovery • Perform pre-award risk analysis of customer contract terms and conditions • Development and negotiation of terms and conditions with major subcontractors • Ensure appropriate insurance policies are in place for assigned projects • A sense of urgency and customer-focused responsiveness • Maintain contract management documentation and electronic files, including contemporaneously obtaining and managing critical back-up documentation for delays, claims, back-charges and rejections • Work closely with Project Managers to ensure timely submission of contractual notifications / deliverables • Draft Change Orders, letters, replies and notifications to customers • Provide contractual analysis and interpretation on project commercial issues and drive to successful resolution and closure • Obtain Management authorization to release new projects via Electronic Order Release system (eARS) in a timely manner • Maintain eARS and issues Internal Change Orders as required • Visit customer sites and lead Contract analysis of problems • Prepare and present claims mitigation presentations to customers • Ability to travel to US project sites as required • Ability to work in cross functional teams remotely located

• Partner with Product, UX, Engineering, and Support to deeply understand features, workflows, and customer pain points, embedding documentation into the product development lifecycle, not after release. • Own the strategy, structure, and execution of Total Expert’s documentation ecosystem, including user guides, in-product help, release notes, internal enablement materials, and knowledge base content. • Design and maintain scalable documentation systems, templates, and content standards that support rapid iteration and platform growth. • Leverage AI tools and automation to accelerate content creation, updates, and reuse (e.g., generating drafts from PRDs, Jira tickets, or specs; summarizing changes; maintaining consistency). • Ensure documentation is clear, actionable, and aligned with user mental models, working closely with UX to support onboarding, discoverability, and in-product education patterns. • Establish feedback loops with Customer Support, CS, and internal teams to continuously identify documentation gaps and opportunities for improvement. • Measure documentation effectiveness using qualitative feedback and quantitative signals (support deflection, search success, adoption indicators). • Collaborate with Product Marketing to ensure documentation aligns with launches, positioning, and customer-facing narratives. • Champion high standards for clarity, accuracy, accessibility, and governance across all documentation efforts. • Serve as the functional owner of Pendo and in-product guidance strategy, partnering cross-functionally to deliver scalable onboarding, contextual documentation, and adoption insights across the platform.

• Manage a field service team to deliver excellent technical support while growing service business • Manage a team of Field Service Engineers (FSEs) providing installation, maintenance, repairs, and customer support for sophisticated analytical and scientific instruments • Combine technical leadership, people management, and strategic business development to ensure excellent customer experiences and meet organizational goals • Help advance scientific service delivery by implementing effective solutions, optimizing team performance, and building strong customer relationships • Support continuous improvement initiatives while maintaining the highest standards of quality and safety • Collaborate with sales, technical support, and other stakeholders to develop and execute service strategies that grow revenue and enhance customer satisfaction