• Serve as the strategist and orchestrator of the 2026 ABM program • Build and execute an ABM strategy aligned with the 2026 strategic drivers • Create and review comprehensive dossiers detailing pain points, maturity, risks, weak signals, opportunities, and hypotheses • Co-create multichannel initiatives and ensure their efficient execution • Establish and monitor ABM KPIs

• Available to Lead and govern the end-to-end incident management lifecycle, including detection, triage, escalation, and resolution. • Drive major incident management (MIM) processes and communications. • Improve MTTR (Mean Time to Resolution) through automation and process optimization. • Establish and maintain incident response playbooks and runbooks. • Maintain and improve intelligent heatmaps leveraging AI/ML to identify recurring technical themes and prioritize long-term remediation. • Implement trend analysis and proactive problem identification using observability data and AI. • Track and manage problem records to closure. • Govern change management processes (lead the CAB), ensuring safe, compliant, and low-risk deployments. • Define and enforce change policies, risk assessments, and approval workflows. • Drive continuous improvement in release and deployment practices. • Maintain a strong understanding of system architecture and monitoring strategies, identifying gaps and opportunities for improvement. • Partner with engineering teams to improve system resilience and performance. • Reduce alert fatigue by improving signal-to-noise ratio in monitoring systems. • Leverage AI/ML for anomaly detection, predictive alerting, and automated root cause analysis. • Implement AI-driven solutions to optimize incident response and operational workflows. • Analyze large-scale operational data to identify patterns and recommend improvements.

• Own the end-to-end DSC operational process • Monitor and improve key DSC performance metrics • Partner closely with creditor and DSC partners • Manage staffing requirements for the DSC segment • Develop, document, and continuously refine DSC-specific playbooks • Build and maintain DSC performance dashboards • Collaborate cross-functionally with Compliance, Legal, Product, and Account Management • Identify automation and technology opportunities in the DSC workflow • Serve as the internal subject matter expert on DSC operations

Description Associate Operations Specialist Location: Remote (Candidates in Arizona strongly preferred) Ready to make a difference? To support our growth, we are seeking candidates with an interest in utility energy efficiency programs and knowledge of energy-efficient technologies associated with commercial building systems. As an Associate Operations Specialist, you will be responsible for identifying opportunities for process improvements, sharing best practices, collaborating with cross-functional teams, and conducting thorough analyses of program operations. This position provides administrative and invoicing support. The role supports monthly invoicing activities, including report reconciliation, documentation tracking, and data entry into invoicing systems. Candidates must be located in the Pacific Time Zone to be considered) Why you will love working here:  - Quality of life: Flexible workplace arrangements, work-life balance  - Investment of the community: Donation matching, volunteer opportunities  - Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan  - And many, many more (Ask your recruiter for more details!)  What you will be doing: - Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed. - Collaborate with IT, Reporting, Marketing, and Customer Care teams. - Conduct analyses to identify trends, issues, and opportunities for improvement. - Assist with processing incoming project applications. - Review project application forms and submittals to ensure compliance with program policies and procedures. - Coordination with program staff, billing specialists, and project leads to support monthly invoicing timelines - Support basic quality control checks to ensure invoices are complete, accurate, and submitted on time - Assist with documentation updates and process improvements related to invoicing and program administration Skills you will use: - Energy Program Operations: Understanding of utility-sponsored energy efficiency programs and commercial building technologies. - Process & Compliance Review: Skilled in reviewing project applications and ensuring adherence to program policies and procedures. - Cross-Functional Collaboration: Experience working with IT, Reporting, Marketing, and Customer Care teams to support program delivery. - Analytical Thinking: Ability to identify trends and opportunities for improvement through data analysis. Ability to follow established processes and meet recurring monthly deadlines - Customer & Contractor Support: Capable of handling inquiries and coordinating follow-ups for inspections and surveys. - Technical Proficiency: Strong skills in Microsoft Excel and Office Suite; familiarity with Power BI, SharePoint Lists, and Power Automate. What we need you to have (minimum qualifications) - Bachelor’s degree (or applicants can substitute one year of related experience for one year of education) - 1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience What we would like you to have (preferred qualifications) - Strong time management, communication, and organization skills. - Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel. - Outstanding analytical, writing, and communication skills. - Willingness to learn invoicing systems, charge codes, and compliance requirements - Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets). - Experience with Power BI (or similar data visualization tool). - Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.  Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $55,400.00 - $94,180.00 Arizona Remote Office (AZ99)