• Write, edit, and format safety manuals, policies, procedures, and guidance documents. • Refresh and revise existing documents to ensure accuracy and compliance with current OSHA/HSE standards. • Draft materials for construction site safety meetings and toolbox talks. • Prepare clear, concise summaries and follow-ups from safety meetings and client engagements. • Incorporate regulatory requirements and best practices into content by researching OSHA and industry standards. • Ensure all documents are delivered with exceptional attention to detail, accurate technical information, consistent terminology, and proper formatting. • Collaborate with subject-matter experts to validate technical content. • Prioritize and manage multiple projects concurrently while meeting deadlines. • Track deliverables to ensure timely completion with minimal revision cycles.

• Create high-quality documentation that clearly explains Platform One DevSecOps product features and benefits for various user groups. • Collaborate with engineers, product owners, Value Stream teams, and developers to gather technical information and clarify documentation needs. • Develop and maintain: -User guides -Online help systems -Tutorials -UI text -Developer documentation -End-user documentation • Translate complex technical information into accurate, user-friendly documentation. • Conduct content strategy and scoping sessions to ensure complete and valuable product information is captured. • Work in Git-based repositories using Markdown and version control best practices. • Review and update documentation to align with product releases and feature updates. • Improve existing documentation for clarity, structure, and usability.

• Own the end-to-end structure, content quality, and taxonomy of the Zendesk-powered Knowledge Base • Develop content strategy and maintain standards for content governance, tagging, and lifecycle management • Optimize content based on usage data, feedback loops, and team input • Create and maintain user guides, onboarding flows, troubleshooting content, and API documentation • Write UI microcopy (labels, messages, help text) in collaboration with Product and UX • Translate technical implementation details into accessible language for both technical and non-technical audiences • Draft clear, concise release notes in partnership with Product and Engineering • Own and operate the DDL process, tightly integrated with Jira workflows and agile sprint cycles • Ensure documentation is treated as a release gate for major initiatives and is published on schedule for all features • Support 5 Product Managers with ongoing documentation needs across Hospitality and MDU lines of business

• Collaborate with technical writers and subject matter experts to improve Druid and Imply documentation • Learn how to work in an agile docs-as-code environment and use a variety of software tools • Contribute to technical documentation processes and practices • Learn how to use Apache Druid and the Imply product range