Eleven Eleven

• Contribute to developing and maintaining central authentication SaaS services • Develop primarily in C#/.NET, delivering APIs, backend services, and data processing components • Design, build, and support distributed, event-driven systems on AWS (e.g., Lambda, DynamoDB, S3) • Re-architect and refactor legacy applications into modular, cloud-native microservices • Collaborate with Product, QA, and other engineers to turn user stories into production features • Own end-to-end service performance, scalability, and reliability from design through monitoring • Integrate security-first development practices and participate in design reviews

• Overseeing, negotiating and managing contracts within the organization • Preparing, reviewing and executing contracts while ensuring compliance with legal, regulatory, and organizational policies and procedures. • Working closely with various departments to mitigate risks, optimize contractual relationships, and ensure that all parties fulfill their obligations under the agreements. • Providing insights that drive the company’s strategic decisions and growth potential while mitigating risks. • Managing the contract lifecycle from inception to termination, ensuring timely renewals, amendments, and terminations. • Maintaining accurate and organized contract records, including electronic and physical files (where applicable). • Monitoring contract performance and ensuring compliance with contractual obligations. • Identifying and mitigating potential contract risks. • Collaborating with department heads to manage contractual relationships with vendors and subcontractors. • Preparing and presenting contract status reports to the leadership team.

• Identify, prospect, and develop new business opportunities for managed Wi-Fi and network services • Own the full sales cycle from lead generation through contract execution • Consistently meet or exceed quarterly and annual revenue targets • Develop account plans for strategic prospects and high-value opportunities • Understand customer business requirements and translate them into technical and commercial solutions • Collaborate with Sales Engineering and Product teams to scope solutions, pricing, and proposals • Articulate ROI, operational efficiencies, and guest/user experience benefits • Build relationships with channel partners, integrators, ISPs, PMS vendors, and technology alliances • Identify vertical-specific use cases and go-to-market opportunities • Maintain accurate pipeline, forecasts, and activity tracking in CRM

• Own the end-to-end structure, content quality, and taxonomy of the Zendesk-powered Knowledge Base • Develop content strategy and maintain standards for content governance, tagging, and lifecycle management • Optimize content based on usage data, feedback loops, and team input • Create and maintain user guides, onboarding flows, troubleshooting content, and API documentation • Write UI microcopy (labels, messages, help text) in collaboration with Product and UX • Translate technical implementation details into accessible language for both technical and non-technical audiences • Draft clear, concise release notes in partnership with Product and Engineering • Own and operate the DDL process, tightly integrated with Jira workflows and agile sprint cycles • Ensure documentation is treated as a release gate for major initiatives and is published on schedule for all features • Support 5 Product Managers with ongoing documentation needs across Hospitality and MDU lines of business