• Own the end-to-end structure, content quality, and taxonomy of the Zendesk-powered Knowledge Base • Develop content strategy and maintain standards for content governance, tagging, and lifecycle management • Optimize content based on usage data, feedback loops, and team input • Create and maintain user guides, onboarding flows, troubleshooting content, and API documentation • Write UI microcopy (labels, messages, help text) in collaboration with Product and UX • Translate technical implementation details into accessible language for both technical and non-technical audiences • Draft clear, concise release notes in partnership with Product and Engineering • Own and operate the DDL process, tightly integrated with Jira workflows and agile sprint cycles • Ensure documentation is treated as a release gate for major initiatives and is published on schedule for all features • Support 5 Product Managers with ongoing documentation needs across Hospitality and MDU lines of business

• Collaborate with technical writers and subject matter experts to improve Druid and Imply documentation • Learn how to work in an agile docs-as-code environment and use a variety of software tools • Contribute to technical documentation processes and practices • Learn how to use Apache Druid and the Imply product range

• Author, edit, and maintain product documentation including: user guides and help center articles, feature and release documentation, API and developer documentation (where applicable), in-app help, tooltips, and contextual guidance, commercial and Ops enablement collateral, ensure documentation is accurate, up to date, and aligned with product behavior and roadmap changes. • Partner closely with the CPO and technical team to understand product intent, user needs, and roadmap priorities. • Collaborate with Engineering to ensure documentation complements product experiences and usability principles. • Support the Support team, Sales, and Operations teams with internal and external-facing documentation as needed. • Establish and maintain documentation standards, style guides, and best practices. • Advocate for documentation as a core part of product quality and customer experience. • Continuously improve documentation based on user feedback, support trends, and product evolution. • Help define what “done” means for documentation as part of product delivery. • Manage documentation of workflows, tooling, and version control in partnership with Product and Engineering. • Participate in sprint planning, product reviews, and release processes to stay aligned with development cycles. • Identify opportunities to improve documentation efficiency, discoverability, and scalability.

Ametris is an international leader in the development of validated medical-grade wearable solutions used to measure physical activity, sleep, and behavior patterns in the broader global academic and pharma research communities. Ametris is seeking a Technical Writer to join our Product organization and play a critical role in shaping how our products are understood, adopted, and used. This role partners closely with Product, Engineering, Science, Marketing, Operations and other customer-facing teams to create high-quality documentation that scales with our platform and supports both internal and external audiences. The person who fills this role will be responsible for translating technical and non-technical concepts into clear, concise, and user-centered content that supports the full product lifecycle—from early development through launch and ongoing iteration. Your contributions will ensure that our users have the resources they need to utilize our products effectively and ensure compliance with industry standards. If you have a knack for translating technical jargon into easily understandable content and a passion for improving user experiences, then we want to hear from you!