• Create high-quality documentation that clearly explains Platform One DevSecOps product features and benefits for various user groups. • Collaborate with engineers, product owners, Value Stream teams, and developers to gather technical information and clarify documentation needs. • Develop and maintain: -User guides -Online help systems -Tutorials -UI text -Developer documentation -End-user documentation • Translate complex technical information into accurate, user-friendly documentation. • Conduct content strategy and scoping sessions to ensure complete and valuable product information is captured. • Work in Git-based repositories using Markdown and version control best practices. • Review and update documentation to align with product releases and feature updates. • Improve existing documentation for clarity, structure, and usability.

• Own the end-to-end structure, content quality, and taxonomy of the Zendesk-powered Knowledge Base • Develop content strategy and maintain standards for content governance, tagging, and lifecycle management • Optimize content based on usage data, feedback loops, and team input • Create and maintain user guides, onboarding flows, troubleshooting content, and API documentation • Write UI microcopy (labels, messages, help text) in collaboration with Product and UX • Translate technical implementation details into accessible language for both technical and non-technical audiences • Draft clear, concise release notes in partnership with Product and Engineering • Own and operate the DDL process, tightly integrated with Jira workflows and agile sprint cycles • Ensure documentation is treated as a release gate for major initiatives and is published on schedule for all features • Support 5 Product Managers with ongoing documentation needs across Hospitality and MDU lines of business

• Collaborate with technical writers and subject matter experts to improve Druid and Imply documentation • Learn how to work in an agile docs-as-code environment and use a variety of software tools • Contribute to technical documentation processes and practices • Learn how to use Apache Druid and the Imply product range

• Author, edit, and maintain product documentation including: user guides and help center articles, feature and release documentation, API and developer documentation (where applicable), in-app help, tooltips, and contextual guidance, commercial and Ops enablement collateral, ensure documentation is accurate, up to date, and aligned with product behavior and roadmap changes. • Partner closely with the CPO and technical team to understand product intent, user needs, and roadmap priorities. • Collaborate with Engineering to ensure documentation complements product experiences and usability principles. • Support the Support team, Sales, and Operations teams with internal and external-facing documentation as needed. • Establish and maintain documentation standards, style guides, and best practices. • Advocate for documentation as a core part of product quality and customer experience. • Continuously improve documentation based on user feedback, support trends, and product evolution. • Help define what “done” means for documentation as part of product delivery. • Manage documentation of workflows, tooling, and version control in partnership with Product and Engineering. • Participate in sprint planning, product reviews, and release processes to stay aligned with development cycles. • Identify opportunities to improve documentation efficiency, discoverability, and scalability.