THE ROLE: We are looking for a motivated and results-oriented Product Manager to own two critical product domains: our marketing technology stack (email communications, attribution, promotional tools) and payments infrastructure (checkout optimization, payment processing, fee presentation). Reporting to the VP of Product, you'll partner closely with engineering to evolve these systems while navigating compliance requirements and enterprise client needs. This role demands a strong foundation in product management best practices, a keen understanding of user experience, and the ability to work effectively across teams to deliver exceptional value to users and achieve measurable business goals. WHAT YOU'LL BRING: Required: Bachelor's degree in a technical, business, or design-related field. 3-5 years of experience in product management, preferably within a fast-paced or scaling environment. Demonstrated experience managing features through the entire product development lifecycle (ideation, development, launch, and iteration). Ability to engage effectively with engineering teams on technical trade-offs and complexity. Strong passion for understanding and solving customer problems, with experience in user research and analysis. Proficiency in defining product metrics, analyzing data, and using insights to inform decisions. Excellent verbal and written communication skills, with the ability to clearly articulate product concepts to technical and non-technical audiences. Preferred: Experience with email platforms (SendGrid, Pardot/Salesforce Marketing Cloud Account Engagement, or similar) and marketing automation tools. Familiarity with payment processing systems, checkout optimization, or payment gateway integrations (Braintree, Shift4, Stripe, Apple / Google pay etc) digital banking / payments experience highly desirable. Familiarity with Tax and settlement systems (Avalara, Vertex, Tax Jar etc) highly desirable. Understanding compliance considerations (PCI-DSS, FTC regulations, accessibility standards). Experience with attribution systems or marketing analytics (GA4, HEAP, Amplitude). Background in ticketing, live events, e-commerce, or marketplace platforms preferred. Experience using AI to increase productivity in a variety of situations from requirements to design to dev and implementation. WHAT YOU'LL DO: KEY RESPONSIBILITIES: Product Feature Ownership: Own the definition, prioritization, and execution for features within the marketing technology and payments product areas. Requirements and User Stories: Write clear, detailed, and prioritized product requirements and user stories, ensuring alignment with the product vision and customer needs. Market and Customer Insights: Conduct focused market research, competitive analysis, and gather customer feedback to inform product iterations and identify opportunities for improvement. Development Collaboration: Serve as the primary product contact for Engineering and Design teams, participating in daily scrums, clarifying requirements, and ensuring the product is built to specification. UX/Design Partnership: Work closely with the Design/UX team to ensure features deliver an intuitive and superior user experience. Go-To-Market Support: Collaborate with Product Marketing and Sales on feature readiness, internal training, and developing launch materials. Performance Analysis: Track and analyze key feature metrics (KPIs), using data to drive continuous optimization and identify areas for iteration post-launch. Compliance Awareness: Partner with legal and engineering to ensure payment flows and marketing communications meet regulatory requirements (FTC, PCI-DSS, CAN-SPAM). Stakeholder Communication: Manage communication with cross-functional stakeholders regarding feature status, trade-offs, and expected delivery timelines. Other Duties: Perform other duties, as assigned. WHAT YOU'LL GET: Exempt, Base salary of $100,000 per year. Remote work environment Comprehensive benefits package, including health, dental, vision insurance, and supplemental benefits options 401(k) retirement plan Flexible Paid Time Off Opportunities for professional growth and development within an innovative and forward-thinking organization

At vHive, a global leader in Digital Twin software solutions, we’re transforming how enterprises digitize and manage field assets across telecom, renewable energy, and beyond. Our patented technology combines autonomous drone hives, computer vision, and AI to deliver actionable insights that uncover new revenue opportunities, reduce operational costs, and enhance safety. Operating in more than 40 countries across 5 continents, we’re setting the standard for large-scale, data-driven digital transformation. Role Overview We’re looking for an Product Manager who will be the primary customer-facing product lead for strategic accounts—building trust and long-term relationships, capturing customer requests and pain points, and turning those inputs into both short- and long-term product roadmaps that balance customer needs with vHive’s product vision. You’ll ensure successful product introductions and integrations into customers’ workflows and systems, translate customer requirements into detailed specifications for R&D, and coordinate delivery and adoption. Key Responsibilities Customer engagement & insight gathering Build and maintain trusted relationships with strategic customers; act as the main product contact and advocate for their needs. Conduct regular interviews, site visits, workshops and feedback sessions to uncover workflows, pain points and opportunities. Roadmap & strategy Create and maintain customer-aligned short- and long-term roadmaps that reflect real-world priorities and align with company product strategy. Prioritize features and initiatives based on customer impact, business value, technical feasibility and strategic fit. Ensure roadmap synchronization with inbound Product Managers and company release planning. Requirements definition & R&D translation Translate customer needs and workflows into clear product requirements: user stories, acceptance criteria, API specs, UI/UX requirements and technical design notes. Work closely with R&D to ensure requirements are implementable and to clarify trade-offs during design and development. Product introduction & integration Own product introduction, integration planning and delivery into customer environments, including API/integration projects and workflows. Coordinate technical onboarding, beta programs, and validation of features in production environments to ensure adoption and success. Delivery, program & stakeholder management Maintain a master list of customer requirements, timelines, dependencies and delivery commitments; proactively track progress and manage expectations. Facilitate transparent communication between customers and internal teams—providing status updates, decisions and trade-offs. Measure and report on adoption, customer satisfaction and the impact of delivered features; identify follow-up actions. Required Qualifications Minimum 3+ years of hands-on software development experience is required , with a deep understanding of R&D workflows and the end-to-end product lifecycle. 4+ years of product management & experience in B2B SaaS or enterprise software, ideally in customer-facing roles. Proven track record of working directly with strategic customers to gather requirements, build relationships and deliver product outcomes. Experience introducing and integrating SaaS solutions into enterprise/telecom environments (preferably with U.S.-based Mobile Network Operators). Strong ability to translate customer/business needs into detailed technical product requirements (user stories, API specs, UX requirements). Excellent communication, presentation and interpersonal skills—able to explain technical concepts to both technical and non-technical stakeholders. Strong organizational skills and experience managing multiple complex projects and competing priorities. Analytical mindset: able to synthesize qualitative and quantitative feedback into prioritization and strategy. Demonstrated ability to influence cross-functional teams and drive outcomes without direct authority. Willingness to travel domestically and internationally Preferred Qualifications Experience in startups or fast-paced product environments. Familiarity with telecommunications, Digital Twins, drones, AI/computer vision, CAD/BIM or digital factory concepts. Experience defining user stories and UI/UX requirements from customer discovery. MBA or master’s degree (optional). What We Offer High-impact role with direct influence on product direction and customer success. Collaborative, fast-moving environment with strong product culture. Opportunities for growth, leadership and learning.

• As a Senior Product Manager, you will personally drive one of the engineering feature teams focused on scaling the solution to the next 500 customers. • You will be working closely with engineering, design, sales & others in defining feature requirements, user journeys, stories, and success criteria. • Product managers build and focus on a wide range of end user personas, ranging from mobile app consumers, workforce access professionals, IT administrators, product managers and business leaders. • Product development is a collaborative effort between Product design, engineering and customer-facing teams. Feature teams work in close cohesion along a release train model with rapid development, freedom of innovation and implementation design.

• Own, refine, and prioritize the product backlog with an emphasis on reliability, scalability, and service management for best practices. • Lead Agile ceremonies, including stand-ups, backlog refinement, sprint planning, and demos, while reinforcing process discipline and clear documentation. • Partner across architecture, engineering, service operations, and offshore development teams to drive solution design and ensure operational readiness. • Use SQL to validate data, support troubleshooting, and ensure feature requirements meet functional and service-level expectations. • Communicate delivery status transparently through Red/Yellow/Green updates, highlighting risks, dependencies, and service impacts. • Support process maturity by identifying operational gaps, recommending improvements, and helping define guidelines, standards, and repeatable workflows.