• Own, refine, and prioritize the product backlog with an emphasis on reliability, scalability, and service management for best practices. • Lead Agile ceremonies, including stand-ups, backlog refinement, sprint planning, and demos, while reinforcing process discipline and clear documentation. • Partner across architecture, engineering, service operations, and offshore development teams to drive solution design and ensure operational readiness. • Use SQL to validate data, support troubleshooting, and ensure feature requirements meet functional and service-level expectations. • Communicate delivery status transparently through Red/Yellow/Green updates, highlighting risks, dependencies, and service impacts. • Support process maturity by identifying operational gaps, recommending improvements, and helping define guidelines, standards, and repeatable workflows.

• Work on the next generation hardware devices for our customers • Be the voice of the customer • Discover customer pain points and unmet needs • Develop Product Requirements Documents to drive hardware development • Manage vendors and overseas suppliers • Deeply understand the competitive landscape • Lead by influence with various teams • Work closely with the Marketing, Finance, Operations, and Customer Success teams • Manage multiple projects and fulfill product requests • Analyze and track product KPIs

• Product strategy & roadmap for Toast-managed networking across hardware, firmware, dashboards, observability, and support tooling • Owning the end-to-end connectivity experiences and building the next generation management tools for Toast networking devices • Discover customer pain points and unmet needs and drive for high quality feature requests • Develop Product Requirements Documents to drive hardware development, as well as communicate feature requests to the engineering team in a fast-paced environment • Deeply understand the competitive landscape and strategize and prioritize resources so we build the best products to win • Lead by influence. Work closely with the Toast product, UX, engineering and operations teams to support business needs, develop business case, justify the ROI, and owning the product roadmap • Work closely with the Marketing, Finance, Operations and Customer Success teams to execute flawless launches • Source new networking products and drive the qualification of the product internally and externally • Analyze and track product KPIs to understand how hardware products are performing in the field post launch

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Product Solutions Manager – Enterprise & Wholesale, is responsible for identifying, developing, and managing connectivity solutions for enterprise, carrier and wholesale customers. This role bridges market opportunity, customer needs, and technical capabilities to deliver scalable, profitable products that support revenue growth and competitive differentiation. The ideal candidate has a deep experience in fiber networks, enterprise connectivity, and wholesale services, combined with strong commercial, technical and cross-functional leadership skills. - Own the end-to-end lifecycle of Enterprise and Wholesale B2B products, from concept through launch and ongoing optimization - Identify market opportunities across the full B2B portfolio, including fiber-based solutions such as DIA, Metro-E, Wavelengths, Backhaul, Dark Fiber and custom connectivity - Define product roadmaps aligned with company growth objectives and network capabilities - Translate customer and market requirements into clear product definitions and pricing models and service specifications - Conduct market research and competitive analysis - Engage directly with enterprise customers, carriers, hyperscalers, and partners - Support strategic customer engagements and RFP responses - Develop business cases and pricing strategies - Ensure products meet revenue and margin targets - Monitor product performance and lifecycle health - Serve as the primary liaison between Sales, Engineering, Operations, Marketing, and IT - Ensure feasibility and scalability of products - Lead product launches and sales enablement - Act as a subject matter expert for complex deals - Define service standards and SLAs - Track KPIs and drive continuous improvement Qualifications - Bachelor’s degree in Business, Engineering, Telecommunications, or related field - 5+ years of product or solution management experience in telecom or fiber broadband - Strong knowledge of enterprise and wholesale connectivity products (DIA, Metro-E, Wavelengths, Dark Fiber) - Experience working with network engineering and operations teams - Proven ability to build business cases and manage P&L or product financials - Strong analytical, communication, and stakeholder management skills Requirements - Experience supporting enterprise, carrier, and hyperscaler customers - Knowledge of MEF standards and wholesale models - Experience in B2B or B2B2B go to market - Familiarity with fiber network planning, construction, and capacity planning - Prior experience supporting RFPs and complex commercial negotiations Benefits - Group health & dental insurance - 401(k) program with company match - Generous PTO program - Company wellness program - Employer-paid short- and long-term disability - And much more!