HYPR | The Identity Assurance Company

• Set the overall vision and strategic plan for the Customer Success organization, focusing on driving successful post-sales deployments, customer retention, and customer support • Evaluate opportunities for revenue expansion (seat licenses, product add-ons/cross-sells and other value adds) together with sales team • Work collaboratively with cross-functional teams (Customer Support, Product, Engineering) to resolve internal bottlenecks, identify customer-driven product requests, and deliver daily results to customers • Drive efficiencies in implementation and onboarding to ensure a seamless customer experience • Measure customer satisfaction and implement a plan to respond to feedback and increase reference ability • Grow product adoption through successful onboarding and training initiatives • Be the voice of the customer! Ensure that we can share customer case studies and use cases both externally and internally

• Own the end-to-end technical support lifecycle, ensuring all incidents are triaged, resolved, or escalated within defined SLAs. • Conduct deep-dive technical troubleshooting across HYPR’s product suite and integrated identity services. • Collaborate cross-functionally with Engineering and Product teams to resolve complex escalations and identify product defects. • Proactively monitor system health and ticket trends to mitigate widespread service interruptions and improve process efficiency.

• You are responsible for our entire recruiting process end-to-end and continuously develop it. • Manage the entire recruiting process – from refining the job profile, coordinating with other team members, to negotiating employment contracts. • Identify and proactively approach PR and communications talent via LinkedIn. • Conduct initial interviews. • Continuously review and improve our recruiting setup. • Work closely with the team and our CEO. • Contribute to the operational implementation of our people-related initiatives.

• You own our entire recruitment process end-to-end and continuously develop it with the goal of attracting and hiring the right PR and communications talent for hypr. • Manage the full recruiting lifecycle — from sharpening role profiles, coordinating team interviews with other team members, through to contract negotiation — always maintaining our high standards for quality and fit. • Build and maintain a talent pool: identify and proactively approach PR and communications talent on LinkedIn, with a strong sense for who will truly fit our team. • Conduct initial interviews where you evaluate not only technical skills but also how well candidates work autonomously and collaborate on equal terms with our stakeholders (especially CEOs and founders). • Continuously question and improve our recruiting setup — there is plenty of room to experiment and make things better. • Work closely with the team and our CEO to develop a clear picture of who we want (and who we don’t want) on the team. • In addition to recruiting, you’ll work closely with our Head of People Experience & Development and play a central role in the operational delivery of our people initiatives — ensuring our formats and processes actually work in day-to-day practice.

Role Description Als Recruiting und People Experience Manager:in spielst du eine zentrale Rolle dabei, neue Talente für unser Team zu finden und zu begeistern. - Recruiting (85%) - Verantwortung für den gesamten Recruiting-Prozess end-to-end und kontinuierliche Weiterentwicklung. - Steuerung des Recruiting-Prozesses – von der Schärfung des Profils bis zur Vertragsverhandlung. - Aufbau eines Talentpools: Identifikation und direkte Ansprache von PR- und Kommunikation Talenten über LinkedIn. - Führung von Erstinterviews zur Prüfung fachlicher Skills und der Fähigkeit zur Zusammenarbeit auf Augenhöhe. - Kontinuierliches Hinterfragen und Weiterentwickeln des Recruiting-Setups. - Enge Zusammenarbeit mit dem Team und dem CEO zur Entwicklung eines klaren Anforderungsprofils. - People Experience (15%) - Zusammenarbeit mit der Head of People Experience & Development zur operativen Umsetzung von People-Themen. - Koordination und aktive Mitgestaltung des Onboardings neuer Teammitglieder. - Unterstützung bei der Planung und Umsetzung von Teamformaten und Culture-Initiativen. - Sicherstellung der Funktionalität der People-Prozesse im Alltag. Qualifications - Recruiting ist dein Fokus – schnelles Einarbeiten in Anforderungen und Entwicklung eines klaren Verständnisses für passende Profile. - Klare Entscheidungen im Auswahlprozess – nur Talente, die begeistern. - Strukturierte und zuverlässige Arbeitsweise im Umgang mit Kandidat:innen und im Team. - Eigenständiges Arbeiten, pragmatisches Anpacken von Themen. - Freude an der Kommunikation und hoher Anspruch an eine positive Experience. Benefits - Full-Remote und flexibles Arbeiten – 40-, 35- oder mindestens 32-Stunden-Woche. - Remote Work aus dem Ausland: bis zu 183 Tage pro Jahr im Europäischen Währungsraum. - Dezentrales Team – kein Zwang, im Büro zu arbeiten, aber digitale Vernetzung und soziale Interaktion sind gegeben. - Sonderurlaubstage bei speziellen Anlässen: Geburtstag, Geburt, Umzug oder Trauerfall. - Betriebliche Altersvorsorge mit einem Zuschuss von 15 % des umgewandelten Entgelts. - Exzellentes Team aus Experten und jungen Talenten. - Growth Mindset – tägliches Lernen und Feedback sind Teil der Kultur. - Weiterbildung mit einem Entwicklungsplan und regelmäßigen Feedbackgesprächen. - Corporate Benefits: 1.000 Rabattaktionen rund ums Reisen, Mode, Technik, Freizeit u.v.m. - Coworking oder Home-Office Ausstattung – individuelle Wahl der Ausstattung. - Hypr Events und Offsites – monatliche digitale Events und 2-3 Offsites pro Jahr. Company Description Als PR-Agentur hypr arbeiten wir mit zukunftsweisenden Unternehmungen und Personen, die selbstbestimmt und partnerschaftlich mit uns agieren können und wollen. hypr steht für Innovation, Wachstum und eine starke Unternehmenskultur.

• Design, develop and deploy SaaS services end-to-end—from understanding requirements and designing solutions to deployment, production support, scalability and performance • Be on the fore front of AI-native SDLC by using agents throughout design, coding, testing, and documentation • Research new technologies and solutions to improve existing products and explore new directions • Implement comprehensive automated testing at the component level and collaborate with SDET(s) • Participate in standards bodies and shape next-generation standards like W3C, WebAuthn, and OAuth • Work directly with customers - product calls to understand the problems and an on-call rotation of incident escalation

• You will break up complex features into clear, automatable tests and build testing solutions that scale well • You will test mobile and desktop applications, SaaS services, platform scalability and database migrations • Partner with engineering teams to enable our Continuous Delivery pipelines to have strong automated test coverage, stable environment setup/teardown, and reliable quality gates • You will learn new systems and integrations quickly and be able to communicate the challenges and advantages clearly • You will participate in the full development life cycle, adding your insights to requirements, designs and code reviews

Role Description hypr schafft Aufmerksamkeit für inspirierende Personen und Unternehmen. Wir geben Visionär:innen eine Stimme und schaffen Aufmerksamkeit für ihre Unternehmen, Ideen, Geschichten und Ziele. Wir verstehen uns nicht als verlängerte Werkbank, sondern als Partner:innen auf Augenhöhe, die mitdenken, beraten und Impulse geben. Wir treiben Innovation voran. Standort: deutschlandweit (Wohnsitz in Deutschland erforderlich) Diese Aufgaben erwarten Dich als PR-Manager:in: - Du berätst und unterstützt Personen und Unternehmen der Digitalbranche sicher auf Deutsch in Sachen Public Relations, vor allem hinsichtlich CEO-/Executive-Kommunikation als Teil der Corporate Communications. - Du bist verantwortlich für das Partner:innen- und Projektmanagement von ca. 3 Auftraggebenden und arbeitest vertrauensvoll und auf Augenhöhe mit inspirierenden Gründer:innen, dem C-Level und Entscheider:innen. - Du übernimmst die Durchführung und Moderation von Workshops. - Du erarbeitest personenzentrierte Kommunikationsstrategien sowie Positionierungsideen und bist für deren Umsetzung verantwortlich. - Du überlegst dir Narrative und Pitches für diverse Medien, die Journalist:innen interessieren und auf sie und ihr Medium zugeschnitten sind. - Du schreibst alle für PR/Journalismus relevanten Texte (Gastbeiträge, Interviews, LinkedIn-Posts und Redebeiträge). - Du weißt, was sich in Sachen Digitalisierung aktuell bewegt, verfolgst den Markt und mediale Debatten, immer auch mit Blick auf die Themen unserer Partner:innen. - Du arbeitest bei alldem mit Tools wie Slack, Asana, Pitch sowie der GoogleSuite. Qualifications - Du bringst Erfahrung in PR, Journalismus oder Kommunikation mit. - Du bist ambitioniert, agil, mutig, selbstbewusst und beweist Willensstärke. - Du hast ein Growth-Mindset und willst dich und andere permanent bestmöglich fachlich sowie persönlich weiterentwickeln. - Du hast eine Passion für digitale Kommunikation und kannst Narrative erarbeiten. - Du bist neugierig, stellst die richtigen Fragen und hast ein starkes Interesse an digitalen Geschäftsmodellen sowie Start-ups. - Der Teamgedanke ist dir wichtig und du willst eine vollwertige Rolle in unserem leistungsstarken Team einnehmen. - Du liebst gute Geschichten, möchtest sie entwickeln und auch erzählen. - Du kannst dich sehr gut selbst organisieren und arbeitest eigenverantwortlich. Requirements - Ein fester Wohnsitz in Deutschland ist Voraussetzung. - Wenn dein Lebenslauf nicht direkt PR, Journalismus oder Kommunikation schreit, nutze das freiwillige Feld im Bewerbungsformular, um uns kurz zu sagen, was dich an PR, an der Rolle und an hypr begeistert. Benefits - Full-Remote und flexibles Arbeiten sind bei uns gelebte Realität. - Remote Work aus dem Ausland: Arbeite bis zu 183 Tage pro Jahr im Europäischen Währungsraum. - Dezentrales Team: hypr ist eine dezentrale Agentur. - Sonderurlaubstage bei speziellen Anlässen: Geburtstag, Geburt von Nachwuchs, Umzug oder Trauerfall. - Betriebliche Altersvorsorge: Möglichkeit, eine betriebliche Altersvorsorge bei der Allianz abzuschließen. - Exzellentes Team: Das Team besteht aus Expert:innen und hellen Köpfen. - Growth Mindset: Wir glauben daran, dass tägliches Lernen der Schlüssel zum Erfolg ist. - Weiterbildung: Wir fördern dich mit einem Entwicklungsplan und Weiterbildungsmaßnahmen. - Corporate Benefits: 1.000 Rabattaktionen rund ums Reisen, Mode, Technik, Freizeit u. v. m. - Coworking oder Home-Office Ausstattung: Du wählst die Ausstattung für dein Home-Office oder wir übernehmen die Kosten für einen Coworking Space. - hypr Events und Offsites: Ein digitales Event pro Monat und 2-3 Offsites pro Jahr. Company Description Wir treiben Innovation voran und sind Partner:innen auf Augenhöhe, die mitdenken, beraten und Impulse geben.

Position Summary HYPR is looking for a Senior Software Engineer who thrives on challenges and is eager to contribute wherever the team needs them. In this role, you will design, develop, and maintain key product components while collaborating with peers and contributing as an individual contributor. You'll work on HYPR's industry-leading security products, deployed at several Fortune 500 companies. These include: - Identity verification solution - Open Standards implementations of passwordless authentication to help customers build secure environments - W3C-compliant authentication servers - Next-generation application management and analytics If you're passionate about security, scalable architectures and impactful engineering, HYPR will be a great fit for you What you will do in this role - Design, develop and deploy SaaS services and web front ends, with a focus on scalability and performance - Own features end-to-end—from understanding requirements and designing solutions to deployment and production support - Implement comprehensive automated testing at the component level and collaborate with SDET(s). - Participate in on-call rotation, handling initial triage and escalating if not an SME - Research new technologies and solutions to improve existing products and explore new directions Who you are - Self starter - able to dive into existing products and learn quickly in a fast, hands-on environment - Team player - collaboration with team members, operations and support teams is critical - Detail-oriented — takes pride in writing high-quality, maintainable code and following best practices. - Security-minded — interested in the Cybersecurity domain; previous exposure or participation is a plus. - Autonomous and accountable—takes ownership of work and drives it to completion. Actively assist in the production support aspects of you work as needed Required Qualifications Expert-Level - Java SE 17+ and Spring - Kubernetes or another container orchestration platform - Cloud-first development experience (AWS, Azure or similar) - Storage: relational and NoSQL (MySQL, Oracle, Dynamo, Redis or similar) Strong - Understanding of data structures, clean code, modularity, and design patterns - Experience designing and scaling distributed services with high reliability, low latency, and clear SLA boundaries - Comfortable working in complex authentication or identity flows involving multiple services - Full-stack experience with React or a similar modern frontend framework - Knowledge of various testing methodologies, including unit and integration testing Preferred - Interest in identity verification and authentication standards like OAuth, WebAuthn, PKI and similar - Experience with computer vision, liveness detection or ML-assisted verification workflows - Infra As Code (IAC) tool (Terraform, Helm, AWS Cloud formation) Experience: 10+ years of development designing, building and maintaining enterprise web based platform that serve over 100K users. Can be SaaS or On premise. Education: BS/MS in computer science or software engineering field. What HYPR Offers: - All frontend and backend engineers are Senior, you’re joining a team of All Stars who consistently deliver the highest quality code and products in tight timelines - An organization with a great work life balance. Many of our employees have families and responsibilities outside of the office that they are able to easily meet. - Extreme product focus, at HYPR you’ll never be spinning your wheels on tasks that do not matter. Everything we develop is cutting edge and important. - High levels of ownership. We understand that we are able to do our best work when we can bring insights together. - An emphasis on collaboration and access to giants in the industry. We achieve our best because we employ the best. - Our engineers use the latest frameworks and language iterations. Our marketing, sales, ops and more utilize the best and latest tools for innovation and scale. Full Time Opportunity: Yes Remote: Yes HYPR is an Equal Opportunity Employer.

Role Description HYPR is looking for a Senior Software Engineer who thrives on challenges and is eager to contribute wherever the team needs them. In this role, you will design, develop, and maintain key product components while collaborating with peers and contributing as an individual contributor. You'll work on HYPR's industry-leading security products, deployed at several Fortune 500 companies. These include: - Identity verification solution - Open Standards implementations of passwordless authentication to help customers build secure environments - W3C-compliant authentication servers - Next-generation application management and analytics If you're passionate about security, scalable architectures, and impactful engineering, HYPR will be a great fit for you. What you will do in this role: - Design, develop and deploy SaaS services and web front ends, with a focus on scalability and performance - Own features end-to-end—from understanding requirements and designing solutions to deployment and production support - Implement comprehensive automated testing at the component level and collaborate with SDET(s) - Participate in on-call rotation, handling initial triage and escalating if not an SME - Research new technologies and solutions to improve existing products and explore new directions Qualifications - Expert-Level Java SE 17+ and Spring - Kubernetes or another container orchestration platform - Cloud-first development experience (AWS, Azure or similar) - Storage: relational and NoSQL (MySQL, Oracle, Dynamo, Redis or similar) - Strong understanding of data structures, clean code, modularity, and design patterns - Experience designing and scaling distributed services with high reliability, low latency, and clear SLA boundaries - Comfortable working in complex authentication or identity flows involving multiple services - Full-stack experience with React or a similar modern frontend framework - Knowledge of various testing methodologies, including unit and integration testing Requirements - Interest in identity verification and authentication standards like OAuth, WebAuthn, PKI and similar - Experience with computer vision, liveness detection or ML-assisted verification workflows - Infra As Code (IAC) tool (Terraform, Helm, AWS Cloud formation) - 10+ years of development designing, building and maintaining enterprise web-based platform that serve over 100K users. Can be SaaS or On premise. - BS/MS in computer science or software engineering field. Benefits - All frontend and backend engineers are Senior, you’re joining a team of All Stars who consistently deliver the highest quality code and products in tight timelines - An organization with a great work-life balance. Many of our employees have families and responsibilities outside of the office that they are able to easily meet - Extreme product focus, at HYPR you’ll never be spinning your wheels on tasks that do not matter. Everything we develop is cutting edge and important - High levels of ownership. We understand that we are able to do our best work when we can bring insights together - An emphasis on collaboration and access to giants in the industry. We achieve our best because we employ the best - Our engineers use the latest frameworks and language iterations. Our marketing, sales, ops and more utilize the best and latest tools for innovation and scale Company Description HYPR is an Equal Opportunity Employer.