Leads the alignment, standardization and ongoing improvement of ministry length of stay for designated patient populations. Serves as designated ministry liaison with providers and ministry Care Coordination teams, to move patients towards safe and effective discharge plans or transitions to the most appropriate next level of care. Plans and develops reporting tools for sharing of information between division and ministry teams. Providence caregivers are not simply valued – they’re invaluable. Join our team at St. Jude Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: - Associate's Degree - Nursing. - Bachelor's Degree - Nursing. - California Registered Nurse License upon hire. - 3 years of experience in Utilization Management. - Experience working with InterQual and MCG guidelines. Preferred Qualifications: - Master's Degree in Nursing. - 5 years - Experience as a utilization/case manager in an acute care setting. - Experience in a multi-hospital and/or integrated healthcare system. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Role Description The Program Manager Sr – Digital Operations is accountable for the clinical, operational, and financial performance of Hoag’s digital care programs and platforms. This role ensures digital solutions translate into reliable, high-quality care delivery through close partnership with Clinical Leadership, Digital Product, IT, and Operations teams. - Direct accountability for achieving defined targets across staffing models, service levels, clinical throughput, patient experience, and P&L performance (including revenue, utilization/member targets, and cost efficiency). - Success is measured by consistently meeting or exceeding agreed-upon clinical and operational SLAs while delivering sustainable financial outcomes. - Leads the operationalization and safeguarding of AI-enabled digital tools within the EHR, ensuring safe, compliant, and effective use in clinical care. Qualifications - Experience in managing digital care programs and platforms. - Strong leadership skills with a focus on operational accountability. - Proven track record in achieving financial performance targets. - Knowledge of AI-enabled tools and their application in clinical settings. Requirements - Own day-to-day operational accountability for digital care platforms, ensuring performance meets defined targets (e.g., access/response times, time-to-care, visit completion, abandonment rates). - Act as primary operational owner for issue resolution and escalations, driving corrective action when SLAs are at risk. - Monitor utilization and access trends (e.g., demand vs. capacity, conversion to care, appropriate deflection), translating insights into measurable improvements. - Lead virtual Care Coordinators with accountability for staffing coverage, productivity, and quality outcomes aligned to clinical SLAs. - Define and enforce staffing models and workflows to meet throughput and experience targets (e.g., average handle time, escalation response, documentation completeness). - Partner with HR and clinical leaders on hiring, onboarding, and capability development to maintain operational readiness. - Own P&L performance for assigned programs, accountable for meeting revenue, utilization/member growth, cost, and margin targets. - Manage budgets and forecasts; proactively identify risks and opportunities impacting financial performance. - Evaluate operational ROI (e.g., cost avoidance, appropriate utilization, productivity gains) and partner with Finance to drive value realization. - Lead operational readiness, UAT coordination, and launch execution once product scope and design are defined. - Define care workflows, escalation pathways, documentation standards, and clinical SLAs required for safe, scalable deployment (e.g., response times for urgent vs. non-urgent cases). - Drive post-launch optimization based on real-world clinical, operational, and financial performance. - Lead operational readiness for AI-enabled workflows (including LLM-based experiences) within the EHR. - Define appropriate use, guardrails, and human-in-the-loop escalation (e.g., safety-sensitive intents routed to clinicians within defined timeframes). - Oversee clinical testing, evaluation, and monitoring to ensure patient safety, quality, and regulatory alignment. - Define dashboards tied to clinical outcomes, SLAs, and financial performance; translate results into actionable recommendations. - Maintain a continuous learning mindset, staying current on digital health, virtual care, and AI through ongoing self-directed education and applying relevant insights to improve outcomes. - Other related duties as assigned. Benefits - Comprehensive health care services. - Personalized care that is unsurpassed among Orange County’s health care providers. - Opportunities for professional development and growth. Company Description Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than 1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News & World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

Role Description As Block has scaled, so has the complexity of our regulatory environment. The Settlements and Supervision Operating Model (SSOM) is Block's centralised governance and execution engine for managing our most critical regulatory commitments. SSOM exists to bring rigour, consistency, and accountability to how Block engages with regulators, auditors, consultants, and partners across a range of high-priority regulatory matters. SSOM is led by a lean, fully dedicated cross-functional core team drawn from Compliance, Legal, BizOps, Data Science, and Finance. We move fast, operate with precision, and are deeply committed to getting this right for Block, our customers, and our regulators. This is not a typical program management role. As a SSOM Program Manager, you'll be the driving force behind how Block uses intelligent tooling, automation, and AI to execute one of its most complex and consequential programs. You'll identify where AI and automation can eliminate manual effort, reduce risk, improve tracking accuracy, and accelerate remediation - and then you'll build it, champion it, and embed it into how the SSOM and its partners operate every day. You will: - Champion AI & Automation Adoption: Act as the primary evangelist for AI and automation tools within the SSOM Core Team and across the broader Matrix Team. - Identify & Build Automation Opportunities: Proactively map SSOM workflows end-to-end to identify high-impact automation opportunities. - Own the AI & Automation Roadmap: Partner with SSOM leadership and BizOps to define, prioritise, and deliver a rolling roadmap of AI-powered initiatives. - Drive Tool Optimisation: Oversee the adoption and continuous improvement of program management tooling. - Translate AI for a Regulatory Audience: Bridge the gap between technical capability and regulatory program reality. - Build Scalable Frameworks: Develop reusable playbooks, automation blueprints, and AI-assisted templates. - Measure What Matters: Define and track KPIs for AI and automation initiatives. - Cross-Functional Collaboration: Work closely with Data Science, Engineering, Compliance Analytics, and external consultants. - Stay Ahead of the Curve: Continuously evaluate emerging AI platforms, agentic tools, and automation technologies. - Roll Up Your Sleeves When It Counts: Step in as a hands-on generalist when the situation demands it. Qualifications - 8+ years of experience in program management, BizOps, regulatory operations, or a related field. - Genuinely excited about AI and automation. - Experience leading change management and enablement initiatives. - Analytically strong and comfortable with program tracking data. - High emotional intelligence and ability to influence without authority. - Experience in regulated industries - fintech, financial services, or similar. - Understanding of the stakes involved in regulatory execution. Requirements - Passionate about using AI to improve execution speed, accuracy, and reliability. - Ability to communicate the value of AI tools in plain language. - Judgement, discretion, and professionalism in a high-stakes environment. Benefits - Remote work options. - Medical insurance. - Flexible time off. - Retirement savings plans. - Modern family planning options.

This is a remote position. If it’s time to put your goals and lifestyle first, we help you build a rewarding career with purpose and flexibility. This is a remote, flexible role within a structured leadership and personal development framework. This is an independent, performance-based role designed for experienced professionals seeking a more intentional next chapter. This role is designed for professionals who have built meaningful careers and are now looking to apply their experience in a more flexible and purpose-driven way. You’ll be working within a structured environment that combines leadership development, personal growth, and practical business frameworks — allowing you to create results while continuing to grow. The work is primarily communication-based, centered around generating interest, having structured conversations, and connecting individuals with leadership and personal development programs. This role is well suited for individuals with experience in leadership, consulting, business development, marketing, or client-facing roles who are looking for remote work, a flexible schedule, and the ability to work from home. Requirements - 10+ years of professional experience in leadership, consulting, business development, marketing, communications, or related fields - Strong communication skills and ability to build trust through conversation - Self-directed, organized, and comfortable working independently - Interest in personal development, leadership growth, and continuous learning - Comfortable with a performance-based structure (not a salaried or entry-level position) - Ability to follow structured systems and apply consistent effort over time - Professional mindset with a focus on long-term results Benefits - Remote work with the flexibility to work from home - Flexible schedule — part-time or full-time options available - Performance-based income structure with no cap on results - Access to structured training, step-by-step systems, and ongoing professional development - Work alongside a global team of experienced professionals - Opportunity to apply your existing skills in a more purpose-driven and flexible way - Access to established leadership and personal development programs with a 20+ year track record and a presence in more than 120 countries Next Step Apply now to receive more details. If it feels like a good match, we’ll schedule a brief introductory call to explore the next step.