Tipalti

Role Description We are looking for a talented Customer Onboarding Manager to step onto a fintech unicorn rocketship! As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS-based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products. - Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers. - Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti. - Guide customers through the technical integration process, providing expert problem-solving assistance. - Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations. - Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues. Qualifications - Bachelor's degree in a relevant field or equivalent practical experience. - Proven experience with implementation, project management, consulting, or customer success experience with SaaS applications. - Excellent project management, communication, and problem-solving skills. - Ability to work in a fast-paced, deadline-driven start-up environment. - Passionate about customer service and proactively identifying solutions. Requirements - Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc. - Accounts Payable and Procurement knowledge. - Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.) Company Description Tipalti is one of the most exciting fintechs in the world, our Series F funding raised $270 million - valuing us at over $8.3 billion. We are on a journey to transform financial operations for high-velocity organizations to rival those of the Fortune 5000. Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance. - Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. - Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. - We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. - Tipalti means "we handled it" - a mission to which we are constantly committed.

Customer Support Engineer We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship. Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs. Why join Tipalti? Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin. In this role, you will be responsible for: - Provide world-class service to our customers and ensure customer success post-sales. - Provide specialized support on both technical and product issues, and also manage customer escalations. - Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required. - Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap. - Create and contribute to the development of knowledge articles in Tipalti’s knowledge base. About you - Proven experience of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email. - Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality. - Strong communication skills, including written, verbal, and listening. - Detail-oriented and well-organized. - Always learning, has a growth mindset. - Strong creative thinking and problem-solving skills. - Experience in working with ticketing systems such as Zendesk or any ticketing system. and Salesforce - Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus. - Experience with payment systems and/or working at a Fintech company – an advantage. - Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage. Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting. Our Mission Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance. Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance. AI Use We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com. Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below: Job Candidate Privacy Notice | Tipalti www.tipalti.com/privacy/job-candidate-privacy-notice/

Role Description We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship. Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs. In this role, you will be responsible for: - Provide world-class service to our customers and ensure customer success post-sales. - Provide specialized support on both technical and product issues, and also manage customer escalations. - Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required. - Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap. - Create and contribute to the development of knowledge articles in Tipalti’s knowledge base. Qualifications - Proven experience of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email. - Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality. - Strong communication skills, including written, verbal, and listening. - Detail-oriented and well-organized. - Always learning, has a growth mindset. - Strong creative thinking and problem-solving skills. - Experience in working with ticketing systems such as Zendesk or any ticketing system, and Salesforce. - Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus. - Experience with payment systems and/or working at a Fintech company – an advantage. - Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage. Benefits - Competitive benefits. - Flexible workplace. - Career coaching. - An environment where diverse individuals can thrive and make an impact. Company Description Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. - Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin. - Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa. - Enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies. - Our mission is to elevate how finance teams operate in the global economy. - We work hard for our 99% customer retention rate which is built on trust, reliability, and innovation.

• Develop and maintain the technical SEO roadmap supporting Tipalti’s global organic growth strategy. • Identify opportunities to improve crawlability, indexing, internal linking frameworks, schema implementation, and site architecture. • Conduct technical SEO audits to improve site health, page performance, and search accessibility. • Partner with WebOps and engineering teams to guide implementation of technical SEO improvements. • Ensure site structure supports scalable search journeys across high-intent product and solution categories. • Lead organic search strategy for revenue-driving product and pillar pages across core Tipalti categories. • Translate keyword demand, paid search insights, and market signals into content hierarchy and pillar frameworks. • Identify opportunities to strengthen internal linking and topical authority across product and solution pages. • Partner with CRO teams to improve search-driven conversion pathways and user journeys. • Develop strategies that improve Tipalti’s visibility across AI Overviews, answer engines, and generative search platforms. • Define frameworks for Generative Engine Optimization (GEO) across Tipalti’s web ecosystem. • Ensure site architecture and structured content support AI retrieval and machine-readable discovery. • Guide schema and structured data strategies that strengthen entity recognition and knowledge graph signals. • Monitor emerging AI search ecosystems and identify opportunities to strengthen Tipalti’s discoverability. • Develop strategies to strengthen Tipalti’s domain authority and trusted citations across the financial operations ecosystem. • Identify opportunities to increase visibility across industry publications, SaaS directories, analyst reports, and trusted finance media. • Partner with PR, agencies, and marketing teams to operationalize authority-building initiatives. • Support backlink and citation strategies that strengthen both search rankings and AI discovery signals. • Align organic search strategies with paid search insights and high-value demand signals. • Partner with SEO content teams to ensure pillar and product pages are supported by optimized content ecosystems. • Collaborate with WebOps, CRO, and marketing teams to prioritize initiatives that improve organic growth performance.

• Develop and maintain the technical SEO roadmap supporting Tipalti’s global organic growth strategy. • Identify opportunities to improve crawlability, indexing, internal linking frameworks, schema implementation, and site architecture. • Conduct technical SEO audits to improve site health, page performance, and search accessibility. • Partner with WebOps and engineering teams to guide implementation of technical SEO improvements. • Ensure site structure supports scalable search journeys across high-intent product and solution categories. • Lead organic search strategy for revenue-driving product and pillar pages across core Tipalti categories. • Translate keyword demand, paid search insights, and market signals into content hierarchy and pillar frameworks. • Identify opportunities to strengthen internal linking and topical authority across product and solution pages. • Partner with CRO teams to improve search-driven conversion pathways and user journeys. • Develop strategies that improve Tipalti’s visibility across AI Overviews, answer engines, and generative search platforms. • Define frameworks for Generative Engine Optimization (GEO) across Tipalti’s web ecosystem. • Ensure site architecture and structured content support AI retrieval and machine-readable discovery. • Guide schema and structured data strategies that strengthen entity recognition and knowledge graph signals. • Monitor emerging AI search ecosystems and identify opportunities to strengthen Tipalti’s discoverability. • Develop strategies to strengthen Tipalti’s domain authority and trusted citations across the financial operations ecosystem. • Identify opportunities to increase visibility across industry publications, SaaS directories, analyst reports, and trusted finance media. • Partner with PR, agencies, and marketing teams to operationalize authority-building initiatives. • Support backlink and citation strategies that strengthen both search rankings and AI discovery signals. • Align organic search strategies with paid search insights and high-value demand signals. • Partner with SEO content teams to ensure pillar and product pages are supported by optimized content ecosystems. • Collaborate with WebOps, CRO, and marketing teams to prioritize initiatives that improve organic growth performance.

Lead the development and execution of a comprehensive content marketing strategy, create engaging multi-format content, and leverage data-driven insights to enhance brand positioning and drive customer engagement.

Technical Support Engineer As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience. Why join Tipalti? Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi. In this role, you will be responsible for: - Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support, Payment Ops, and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication. - Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact. - Thoroughly investigate and troubleshoot complex payment-related issues, including flows, failures, and errors. - Provide expert support on onboarding issues affecting payees, including validation and server errors. - Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability. - Maintain internal documentation and actively contribute to knowledge-sharing across the team. About you - Professional Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors. - Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting. - API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage. - Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams. - Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zones. - Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset. - Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations. - API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus. - Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively. - Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Israel, demonstrating flexibility and accountability. - Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team player. Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting. Our Mission Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance. Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance. AI Use We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com. Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below: Job Candidate Privacy Notice | Tipalti www.tipalti.com/privacy/job-candidate-privacy-notice/

Technical Support Engineer As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience. Why join Tipalti? Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi. In this role, you will be responsible for: - Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support and - Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication. - Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact. - Provide expert technical support on App and Cards related issues, working closely with internal operational teams to ensure seamless customer resolution. - Diagnosed and troubleshot ERP-related technical issues, including integrations with other systems, driving robust resolutions. - Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation. - Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability. - Maintain internal documentation and actively contribute to knowledge-sharing across the team. About you - Professional Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors. - Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting. - API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage. - Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams. - Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zones. - Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset. - Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations. - API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus. - Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively. - Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Israel, demonstrating flexibility and accountability. - Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team player. Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting. Our Mission Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance. Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance. AI Use We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com. Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below: Job Candidate Privacy Notice | Tipalti www.tipalti.com/privacy/job-candidate-privacy-notice/

Role Description As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience. In this role, you will be responsible for: - Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support, Payment Ops, and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication. - Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact. - Thoroughly investigate and troubleshoot complex payment-related issues, including flows, failures, and errors. - Provide expert support on onboarding issues affecting payees, including validation and server errors. - Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability. - Maintain internal documentation and actively contribute to knowledge-sharing across the team. Qualifications - Professional Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors. - Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting. - API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage. - Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams. - Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zones. - Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset. - Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations. - API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus. - Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively. - Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Israel, demonstrating flexibility and accountability. - Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team player. Benefits - Competitive benefits - Flexible workplace - Career coaching - An environment where diverse individuals can thrive and make an impact

Virtual Card Supplier Enablement Specialist The Supplier Enablement specialist is part of a growing team focused on increasing revenue by onboarding suppliers to accept and receive virtual card payments. This role includes outreach to vendors via phone and email to gather information about payment capabilities and document clear instructions for payment processing. The specialist will manage vendor data in a CRM, track vendor communications, and ensure suppliers are successfully enabled to accept virtual card payments. Why join Tipalti? Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi. In this role, you will be responsible for: - Research, qualify and enroll our customers’ suppliers in Tipalti’s virtual card payment program and supplier network through emails campaigns and outbound calling - Educate the supplier on the value of accepting virtual cards - Identify and overcome objections through active listening, and effective and professional communication - Guide the supplier through the enrollment process while providing an outstanding customer experience - Efficiently and accurately gather all required data from the supplier to finalize the enrollment process, while demonstrating a strong attention to detail - Meticulously document responses so that Tipalti can process payment transactions appropriately on behalf of our clients. - Gather all of the payment instructions, required information, and delivery method (Web portal, IVR, etc.) to execute payments accurately. About you - Excellent written and verbal English communication skills - Strong negotiation and customer service skills with high attention to detail - Ability to exceed weekly and monthly performance metrics and quality assurance goals while maintaining a high level of customer experience - Ability to stay self-motivated to achieve high volumes of outbound calls and exceed enrollment and payment metrics - Ability to work in a fast-paced, deadline-driven environment - High standards of integrity - Professional-level experience in outbound sales, ideally with specialization in B2B solutions such as virtual cards, ePayables, commercial cards, merchant processing, or eProcurement. - Proficiency with CRM tools (SalesForce) - Experience working with Excel and ticketing systems (Zendesk) - Experience with payment systems and/or working at a Fintech company Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting. Our Mission Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance. Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination. As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance. AI Use We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com. Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below: Job Candidate Privacy Notice | Tipalti www.tipalti.com/privacy/job-candidate-privacy-notice/