• Provide client facing support, internal and external reporting, submit client access requests, and assist with benefit set up and project support as requested • Maintain ownership for assigned service/operational deliverables and ensures operational excellence • Assist with monitoring and identifying service trends as requested, to allow for immediate resolution of any service issues • Assist with both standard and non-standard reporting/analytics as needed • Handle Billing and Rebates research • Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts • Serve as the voice of the client within Drexi to drive continuous service improvement and accountability • Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty • Attends Open Enrollment events

About Stadium Stadium is a single platform for global recognition, swag, and gifting. Companies use Stadium to engage employees, clients, partners, and prospects through premium swag, snack boxes, and gifting–all fulfilled locally in 170+ countries. Whether companies are recognizing 1 or 1,000+, Stadium makes it easy to deliver meaningful recognition at any scale. We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights. As a company, we learn fast, support each other, and focus on continuous quality and improvement for all of our customers. While our business has continually evolved over the years, our purpose has remained constant: to strengthen the bond between companies, their employees, and their customers. Job Description As a rapidly growing company, we are expanding our commercial team with the addition of an Account Manager - Growth. This role sits within the Sales organization and reports to the AM Manager. You would play a critical role in owning and growing a defined book of package customers across both renewal and expansion. This is a revenue-owning role. The Account Manager - Growth is accountable for net revenue retention and long-term segment growth, ensuring customers renew successfully while identifying and executing expansion opportunities within their portfolio - including self-serve and low-touch accounts. You will take full commercial ownership of your segment. That means leading renewal conversations, managing pricing and contract discussions, proactively identifying upsell opportunities, and coordinating cross-functional efforts to deliver outcomes that drive retention and growth. This role requires strong commercial judgment paired with operational execution. You will navigate multiple internal and external tools, collaborate across Sales, Customer Success, Product, and Finance, and independently drive initiatives from idea through completion. Success in this role requires confidence, curiosity, and the ability to identify leverage points that move projects forward efficiently. As part of a fast-growing new team, you’ll help shape how Stadium scales account management across our package customer base while directly impacting revenue performance. Stadium is based in New York City, but this would be a remote position. Candidates living outside of the US will be hired as independent contractors through Deel.  What You’ll Do With Us - Own a defined book of package customers with full responsibility for renewals and expansion - Lead pricing normalization efforts, including migrating legacy contracts to current Stadium Pass tiers - Lead proactive renewal cycles, including pricing, contract, and commercial negotiations - Identify, scope, and close expansion opportunities within your portfolio - Own net revenue retention performance and expansion targets for your segment - Serves as the commercial owner for renewals, pricing updates, contract changes, upgrades, and downgrades within your portfolio - Partner closely with Customer Success to align on adoption, value realization, and risk mitigation - Navigate and leverage internal systems and external tools to manage pipeline, forecasting, and account planning - Coordinate cross-functional stakeholders to execute customer-facing initiatives end-to-end Analyze account trends and proactively identify opportunities to strengthen retention and revenue growth

Role Description As a rapidly growing company, we are expanding our commercial team with the addition of an Account Manager - Growth. This role sits within the Sales organization and reports to the AM Manager. You would play a critical role in owning and growing a defined book of package customers across both renewal and expansion. This is a revenue-owning role. The Account Manager - Growth is accountable for net revenue retention and long-term segment growth, ensuring customers renew successfully while identifying and executing expansion opportunities within their portfolio - including self-serve and low-touch accounts. You will take full commercial ownership of your segment. That means: - Leading renewal conversations - Managing pricing and contract discussions - Proactively identifying upsell opportunities - Coordinating cross-functional efforts to deliver outcomes that drive retention and growth This role requires strong commercial judgment paired with operational execution. You will: - Navigate multiple internal and external tools - Collaborate across Sales, Customer Success, Product, and Finance - Independently drive initiatives from idea through completion Success in this role requires confidence, curiosity, and the ability to identify leverage points that move projects forward efficiently. As part of a fast-growing new team, you’ll help shape how Stadium scales account management across our package customer base while directly impacting revenue performance. Stadium is based in New York City, but this would be a remote position. Candidates living outside of the US will be hired as independent contractors through Deel. Qualifications - 2-5 years of experience in Account Management, Customer Success, Renewals, or Sales within B2B SaaS - Direct ownership of renewal and expansion targets within a defined book of business - Demonstrated accountability for net revenue retention, not just customer satisfaction - Comfort having difficult pricing or contract conversations while maintaining relationship strength - Experience leading pricing and contract negotiations independently - Strong ability to manage multiple accounts while maintaining commercial focus - Comfort navigating CRM systems and internal tools to manage pipeline, forecasting, and reporting - A proactive mindset - you seek out information, identify leverage points, and move initiatives forward - Confidence coordinating across departments to drive projects from concept to completion - The ability to balance customer advocacy with sound commercial decision-making - English as a first language (additional languages a plus) Requirements - The estimated salary range in the US for this role is between $60,000 - $85,000 (within the US only) plus a quarterly bonus. - Final compensation is based on factors such as the candidate's skills, qualifications, experience, and location. - Compensation for candidates residing outside the U.S. will be adjusted based on the cost of living and comparable wages in that country. Benefits - Stadium is an equal-opportunity employer. - We use E-Verify to confirm the identity and employment eligibility of all new hires. - All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. - If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hi@bystadium.com.

Role Description The Territory Manager (TM) role consists of an individual who will build client relationships and drive measurable sales results through outstanding program execution and people leadership in assigned geography. The TM is responsible for training and coaching a team of remote area managers (peer coaches) and merchandisers. The TM will also need to maintain a high level of communication through email, phone, and personal contact with their assigned Territory Manager and Merchandising Team. Other duties will include but are not limited to: - People development and succession planning - Budget management - Owner of measurable metrics for geography - Managing team’s audit review program - Meets and exceeds identified targets in sales, profits, and service The ideal candidate should be able to effectively lead and build remote work teams with excellent communication and organizational skills. The ideal candidate is a self-starter, quick learner, with a strong attention to detail, works well in independent situations, and can build relationships with business partners and their remote team and our clients/vendors. Qualifications - Excellent interpersonal skills - Effective communication skills - Flexible and able to adapt to change - Ability to build relationships with business partners - Well-organized, detail-oriented, and able to handle a fast-paced work environment - Ability to work independently to meet stated objectives - Strong leadership skills: Problem-solving, Data Analysis, Planning, Time Management, Priority Setting, Coaching, Counseling, Quality Decision Making, and Delegation - Proven Team Builder - Strong Business Acumen and Financial Analysis skills with a strong ability to achieve results - Excellent written and verbal communication skills - Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers - Ability to travel up to approximately 50% Requirements - High School Diploma or GED or equivalent experience - Bachelor’s degree from a four-year college, university, or technical school; or a minimum of four years related experience and/or training; or equivalent combination of education and experience preferred - 5 or more years of experience in retail management - Knowledge of Consumer Product Goods Industry - 1-3 years of successfully managing retail merchandisers, P&L, budgeting, and forecasting and managing client expectations personally or through a team - Must be computer literate and able to operate a smart phone or tablet utilizing different applications and internet for company business, like ordering, GPS tracking, and time recording - Must have reliable access to internet to use for company-related business - Proven track record of success - Must have reliable transportation - Must possess a valid state driver’s license with proof of current automobile insurance coverage, unless utilizing other means of transportation Benefits - Provide direct management, leadership, guidance, and problem-solving direction to remote workforce of Area Managers (Peer Coaches) and Merchandisers in assigned geography - Collaborate with Regional Leadership on strategic initiatives related to sales growth coverage, retail projects, and communicate to the assigned retail team - Travel within assigned geography to address areas of opportunity that impact retail business - Manage and analyze store routing coverage, assignments, staffing and special projects in assigned geography - Review and analyze daily reporting related to Territory Performance and develop plans to address opportunities - Review and approve all expenses and wages for Field Personnel in assigned geography - Engage and conduct weekly business reviews with Area Managers and Merchandisers - Develop people through training and direct organizational and team development initiatives - Provide robust and compliant training and support to Area Managers - Manage the hiring process in assigned geography - Manage and track the completion of the 30/60/90-day Training Plan and all 3rd Party Projects - Timely completion of all administrative duties and reporting - Provide clear and effective communication and direction to direct reports - Ensure employees in assigned geography are compliant with all company policies - Engage and drive corrective action and improvement plans within assigned geography - Partner with Regional Operations Manager for terminations within assigned geography