• Managing and implementing all aspects of customer requirements • Coordinating the activities and schedules of project managers across a federal visa program • Setting project deadlines, assigning responsibilities, and shifting staff • Monitoring overall cost, schedule, and delivery performance • Serving as primary point of contact (POC) with Government program leadership (labor compliance) and COR personnel • Providing overall contract oversight (cost, schedule, performance) across all functions • Directing and managing interoperability strategy, including workforce reallocation across visa programs • Monitoring performance against SLA metrics, production targets, and quality standards • Leading development and delivery of executive reports, status briefings, and risk assessments • Identifying performance risks and developing mitigation strategies and impact analyses • Overseeing staffing strategy, including surge support and resource optimization • Leading continuous improvement initiatives to increase efficiency and reduce rework • Coordinating with Government on policy updates, operational priorities, and staffing changes • Ensuring compliance with regulatory requirements, SOPs, and contract objectives

Role Description As a Customer Experience Program Manager, you will join the Customer Experience team as part of a maternity leave replacement. At the crossroads of Product, Product Ops and Experience, your role will be to structure, accelerate and align high-impact Customer Experience initiatives within product squads. You will play a key role in ensuring efficient execution, strong cross-team collaboration and consistency across product experiences. Your Role Within Betclic - Customer Experience Program Management - Drive Customer Experience initiatives within Product squads (Onboarding, AI, etc.) - Contribute to the structuring and definition of initiatives with Product, Design and Tech teams - Support squads in prioritization, scoping and execution - Ensure coordination across teams (Product, Tech, Design, Ops…) - Facilitate communication and proactively remove blockers - Product Consistency & Delivery - Ensure consistency of user experience across major product releases - Structure and coordinate exploration phases with cross-functional Design teams - Partner with designers to maintain coherent and seamless user journeys - Support the rollout of initiatives across squads - Ensure smooth collaboration and information flow with Go-To-Market teams (ASO, Marketing, Creative) - Operations & Ways of Working - Contribute to structuring Customer Experience and Product practices and rituals - Support team organization and operational efficiency (meetings, workflows, coordination) - Contribute to operational management topics (budget tracking, internal organization, etc.) - Act as a cross-functional facilitator between Product, Design, Tech and Business teams - Contribute to the preparation of key internal events and deliverables Qualifications - You have experience in a Product, Product Ops or Customer Experience environment - You are used to working closely with product squads in agile environments - You have strong skills in structuring, prioritization and execution - You are able to align multiple stakeholders around shared goals - You have excellent communication skills and a strong facilitation mindset - You are comfortable working in a fast-paced, complex and evolving environment - You have a strong sensitivity to UX / Customer Experience and product thinking (a plus) - You speak English fluently Requirements - Fixed-term contract (5 months), available immediately in Bordeaux or remote

About the Role Kestra is one of the fastest-growing open-source orchestration platforms, but in the communities where developers make their tooling decisions, we're still largely absent. Reddit threads, Hacker News discussions, Discord servers, LinkedIn debates, Stack Overflow questions: that's where engineers evaluate tools like Kestra, and we want to show up there the right way. We're looking for someone who genuinely lives in developer communities, not someone we need to convince to spend time there, but someone who already does because they love it. Your mission is to make Kestra a trusted, respected voice in the conversations that matter to our users and future users. This is a Developer Relations role at its core. Not marketing. Not sales. The goal is to be useful, credible, and present, and to contribute real value to the communities we're part of. What You'll Do Be Present Where Developers Are - Engage authentically across Hacker News, Reddit, X (Twitter), LinkedIn, Medium, Discord, Stack Overflow, and GitHub in discussions around workflow orchestration, data engineering, infrastructure automation, and open-source tooling - Answer questions, share knowledge, and contribute to conversations because that's the job, not a side effect of it - Identify the communities and topics where Kestra has the most to contribute and build a genuine presence there over time Create Content That Earns Its Place - Partner with Product Marketing, DevRel, and Product teams to surface and highlight use cases, comparisons, and explainers in the right communities at the right time - Contribute to subreddits, HN threads, LinkedIn posts, and Medium publications as an expert, not a promoter - Use AI tools to move fast without sacrificing technical accuracy or depth Connect the Community to the Product - Surface community feedback, recurring questions, and pain points to the product and engineering teams - Help internal engineers and developer advocates find the right venues to share their work when it's genuinely relevant - Build relationships with technical content creators (YouTubers, bloggers, newsletter writers) who cover the orchestration and data space What We're Looking For - Technical depth: you understand orchestration, data pipelines, and infrastructure well enough to be taken seriously by senior engineers - Community native: you've built real credibility in developer communities, not just a follower count - Platform fluency: you know how Hacker News, Reddit, X, LinkedIn, and Discord each work, and you adapt accordingly - Strong written English: precise, technical, readable; French is a plus - Creator mindset: you can spot an opportunity, write something useful, and ship it the same day - Familiarity with tools like Common Room or social listening platforms is a plus - Hands-on experience with Kestra, Airflow, Vmware or similar tools is a strong bonus Why This Role Exists We've done the analysis: Kestra comes up constantly in the conversations developers have when choosing their orchestration stack, and we're rarely part of those conversations. We want to change that by hiring someone who can represent Kestra with technical authority and genuine enthusiasm. What We Offer - Competitive salary (full-time) or freelance day rate - Fully remote, async-first culture - Real ownership: you'll define and build this function from scratch - Direct collaboration with engineering, product, and marketing teams - The tools and autonomy to experiment and iterate fast - An in-house real-time monitoring tool we've already built that surfaces every relevant mention and conversation across all platforms, so you can focus on engaging rather than hunting for topics To apply: Send your CV, your online presence, and a short note on which community you'd tackle first for Kestra and how.

• Oversees multiple projects. • Sets methods of daily production reporting. Reviews important data. • Responsible for compiling timekeeping records for management level, approval, and submission. Approves time-off requests. • Helps to drive Lean implementation amongst team members. • Monitors budget spending for projects. • Approves equipment requests and spending. • Conducts interviews for PM level positions. Decides on hiring. • Meets with clients for updates on ongoing projects. • Addresses project issues on a financial level. • Work with PMs, and SPMs to ensure appropriate coverage of all duties within the appropriate process flow. • Initiate changes/updates to the process in a timely manner and ensure they are passed down and implemented by other team members. • Collect and initiate process improvements, eliminating areas of waste to enhance process flow and promote efficiency while passing these on to below team members. • Review End of Day (EOD) reporting pertaining to process flow on assigned projects. • Meet or exceed all daily, weekly, and monthly KPIs pertaining to the specific process flow of the Senior Program Manager. • Additional duties as required.