Betclic Group

Role Description As a Customer Experience Program Manager, you will join the Customer Experience team as part of a maternity leave replacement. At the crossroads of Product, Product Ops and Experience, your role will be to structure, accelerate and align high-impact Customer Experience initiatives within product squads. You will play a key role in ensuring efficient execution, strong cross-team collaboration and consistency across product experiences. Your Role Within Betclic - Customer Experience Program Management - Drive Customer Experience initiatives within Product squads (Onboarding, AI, etc.) - Contribute to the structuring and definition of initiatives with Product, Design and Tech teams - Support squads in prioritization, scoping and execution - Ensure coordination across teams (Product, Tech, Design, Ops…) - Facilitate communication and proactively remove blockers - Product Consistency & Delivery - Ensure consistency of user experience across major product releases - Structure and coordinate exploration phases with cross-functional Design teams - Partner with designers to maintain coherent and seamless user journeys - Support the rollout of initiatives across squads - Ensure smooth collaboration and information flow with Go-To-Market teams (ASO, Marketing, Creative) - Operations & Ways of Working - Contribute to structuring Customer Experience and Product practices and rituals - Support team organization and operational efficiency (meetings, workflows, coordination) - Contribute to operational management topics (budget tracking, internal organization, etc.) - Act as a cross-functional facilitator between Product, Design, Tech and Business teams - Contribute to the preparation of key internal events and deliverables Qualifications - You have experience in a Product, Product Ops or Customer Experience environment - You are used to working closely with product squads in agile environments - You have strong skills in structuring, prioritization and execution - You are able to align multiple stakeholders around shared goals - You have excellent communication skills and a strong facilitation mindset - You are comfortable working in a fast-paced, complex and evolving environment - You have a strong sensitivity to UX / Customer Experience and product thinking (a plus) - You speak English fluently Requirements - Fixed-term contract (5 months), available immediately in Bordeaux or remote