Le'Fant LLC

• Track efforts related to Assessment & Authorization (A&A) for a federal customer to ensure assigned information systems, devices, and networks can obtain and maintain Authorization to Operate (ATO) and other decisions. • Plan and coordinate as part of a team to conduct assessments of information systems and networks to identify vulnerabilities, risks, and security requirements in accordance with the VA A&A process. • Provide weekly status updates and support to work in eMASS packages.

• Respond to technical issues escalated by customers • Act as a liaison between operations, the client, and Engineering/Development • Respond to end user requests for assistance using existing manuals and scripted responses • Effectively interact with customers and refer ongoing issues to the appropriate engineering support team

• Managing and implementing all aspects of customer requirements • Coordinating the activities and schedules of project managers across a federal visa program • Setting project deadlines, assigning responsibilities, and shifting staff • Monitoring overall cost, schedule, and delivery performance • Serving as primary point of contact (POC) with Government program leadership (labor compliance) and COR personnel • Providing overall contract oversight (cost, schedule, performance) across all functions • Directing and managing interoperability strategy, including workforce reallocation across visa programs • Monitoring performance against SLA metrics, production targets, and quality standards • Leading development and delivery of executive reports, status briefings, and risk assessments • Identifying performance risks and developing mitigation strategies and impact analyses • Overseeing staffing strategy, including surge support and resource optimization • Leading continuous improvement initiatives to increase efficiency and reduce rework • Coordinating with Government on policy updates, operational priorities, and staffing changes • Ensuring compliance with regulatory requirements, SOPs, and contract objectives

• Act as a primary source of knowledge and Subject Matter Expert for Case Builders (CB) • Complete Clarification Responses (CR) for absent case builders on the assigned Case Building team • Complete Building of Cases when necessary and directed by the Team Supervisor • Monitor team responsiveness to communications and provide regular insights to the supervisor • Assist Case Builders with procedural questions • Review unbuilt cases within the assigned team and communicate with team members for expedited handling of late cases • Log Case Building errors • Address and resolve escalation requests • Assist other departments with Case Building inquiries • Ensure action item emails from the audit team/compliance are addressed • Audit built cases to ensure compliance with build procedures, VA requirements, and diagnostic requirements • Provide support to CB staff to finalize cases • Provide feedback/insight to CB Supervisor about any observed coaching/mentoring topics needed for individual case builders • Monitor and respond to emails from Case Builders on questions/inquiries as appropriate and directed by supervisor • Reassigning cases within the Team queue to make sure they are evenly distributed, or so that the daily quota can be met • Proofread and suggest edits to Clarifications for CBs as requested • Attentive to ongoing communication with CB Supervisors • Receive directions and assignments, as applicable, from CB Supervisors • Ensure relevant concerns/recommendations are referred to the team supervisor or other departments as warranted • Other duties, as assigned.

• Perform advanced FOIA processing functions with minimal oversight • Provide subject matter guidance to the FOIA team • Conduct complex reviews and apply exemptions with expert-level accuracy • Mentor junior and mid-level staff • Support quality assurance efforts • Ensure consistency and contribute to overall FOIA program effectiveness and compliance

• Performs mid-level (journeyman) FOIA processing with minimal supervision. • Reviews and interprets FOIA requests, conducts or validates searches, applies exemptions, prepares releasable records. • Ensures responses meet statutory and VA requirements. • Provides technical accuracy, consistency, and support to junior staff. • Contributes to efficient workflow management and quality FOIA production.

• Support the processing of FOIA requests by conducting initial reviews • Performing searches and drafting response materials • Applying exemptions under supervision • Assisting senior staff in maintaining workflow efficiency • Ensuring accuracy and supporting timely completion of FOIA tasks

• Perform mid-level FOIA processing with minimal supervision • Review and interpret FOIA requests • Conduct or validate searches • Apply exemptions • Prepare releasable records • Ensure responses meet statutory and VA requirements • Provide technical accuracy, consistency, and support to junior staff

• Support the processing of FOIA requests by conducting initial reviews • Perform searches • Draft response materials • Apply exemptions under supervision • Assist senior staff in maintaining workflow efficiency • Ensure accuracy and support timely completion of FOIA tasks

• Oversee all FOIA program activities, ensuring contract deliverables, workflow performance, and system operations meet VA requirements • Responsible for managing staffing, schedules, risks, quality control, and communication with the COR and Government leadership • Fully versed in FOIA processes, lifecycle management, and program execution • Identify issues early and drive corrective actions