Confiz logo
Confiz

We have a global team of amazing individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast growth fintech, and multiple Silicon Valley startups. What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun. People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves. To know more about Confiz Limited, visit our LinkedIn page .

Application Support Engineer

Location

Pakistan

Posted

47 days ago

Salary

0

Seniority

Mid Level

Job Description

Application Support Engineer

Confiz

Role Description We at Confiz are hiring an Application Support Engineer with hands-on experience in monitoring tools, backend API troubleshooting, and incident management. Join our team to ensure seamless application performance and drive operational excellence. Responsibilities: - Troubleshoot issues by analyzing backend API logs and Azure App Insights. - Build and maintain dashboards and alerts in Azure App Insights to monitor APIs, endpoints, and system/app health (spikes, deviations, anomalies). - Create monitoring solutions in platforms like New Relic, Dynatrace, Splunk, or Grafana. - Ensure all support tickets are fully documented with detailed log analysis, journey insights, and resolution updates. - Perform post-release log analysis to identify early issues or abnormal patterns. - Ensure service SLAs are consistently met and take proactive measures to prevent breaches. - Detect and investigate recurring issues/patterns across multiple cases and escalate to leads/ops teams. - Write clear Root Cause Analysis (RCA) reports for all major incidents P1/P2, including impacted customer identification via logs. - Use SQL effectively for data validation, impact analysis, and troubleshooting. - Maintain a proactive approach, continuously improving monitoring and incident management processes. Qualifications - Bachelor’s or master's degree in computer science, Engineering, Information Technology, or a related field. - 3+ years of experience in Application Support, Production Support, or Site Reliability Engineer roles. - Hands-on experience of Azure cloud platform. - Strong knowledge of backend APIs (REST/GraphQL) and ability to read & troubleshoot logs. - Hands-on experience with Azure App Insights and at least one observability platform such as New Relic, Dynatrace, Grafana, or Splunk. - Proficiency in SQL with ability to write complex queries for data validation and impact analysis. - Experience in dashboard creation, alert configuration, and monitoring solutions. - Strong problem-solving skills with the ability to identify patterns across incidents. - Excellent written skills for ticket documentation and RCA preparation. - Strong collaboration skills across engineering, QA, and operations teams. - Proactive attitude with a mindset of continuous improvement and ownership. - Experience in system performance monitoring and analyzing health metrics. - Understanding of service SLAs, error budgets, and uptime reporting. - Experience with incident management and on-call support processes. - Familiarity with release management and post-release validation. Benefits - Work with an amazing team of 700+ individuals on highly innovative enterprise projects & products. - Engage with a diverse customer base including Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups. - Experience a vibrant culture of learning via collaboration and making the workplace fun. - Work with cutting-edge technologies while contributing to the success of the company and yourself. Company Description Confiz is certified in various standards including ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM), ISO 14001:2015 (EMS), ISO 45001:2018 (OHSMS). To know more about Confiz Limited, visit: Confiz LinkedIn

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