• Provide excellent technical support and customer service as part of our Level 2 support. • Coordinate with support and development teams to resolve application and system issues • Design and maintain expertise in flow of application process and systems related to company • Administer and resolve applications issues, provide updates and perform root cause analysis • Supervise all alerts related to application and system procedures and provide services pro-actively • Maintain good professional relationships with counterparts of engineering and customer support departments • Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers • Perform root cause assessment and debug all issues on server domain, and availability of applications • Coordinate with test department to assist in releases and deployments to various environments and production outputs • Provide support and identify all issues and prepare appropriate documentation all issues and solutions. • Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems. • Identify and provide resolutions ranging in complexity from medium to high.

• Collaborate with customers and partners to integrate Voltai's hardware and design systems into workflows • Provide deep technical support and debug complex issues across software and hardware boundaries • Translate customer requirements into feedback for design and product teams

Role Description Looking for a U.S.-based candidate available for long-term employment without sponsorship. Remote work is acceptable; occasional client travel required. Fluent in English and Chinese. - Provide certain support for certain issues to customer online or offline. - Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need. - Following RMA in CRM and record the returns to customer in on-line list. - Service Planning for next week, need plan for more visiting to customer side for service. - Weekly meeting to review about issues and RMA following within team and cooperation. - One basic Monthly report about the main work. - Need to follow the related task list of call center project by time line. - Normal customer visiting and good communication. - Certain feedback or analysis report. - Keep good communication and relationship with customers for customer satisfaction. - Make some certain training for customers about products or Ananda link. - Service process review together to make more efficient. - Support visiting customers for some certain other support, like supporting business. Qualifications - Experience in assembling or repairing industrial products and equipment. - 2+ years experiences related working experience. PCBA welding experience and skill is preferred. - Minimum secondary level of education. - English and Chinese as working language, with strong communication skills. - Good knowledge of MS Office and any ERP System. Benefits - Join a global leader in e-bike motor systems, as a Service Technician in France. You’ll play a key role in ensuring top-notch service, analyzing and solving technical issues, and supporting our partners. - Good salary and benefits. - Join Ananda B.V. as a Field Service Engineer and drive innovation in eDrive solutions. Elevate your career in a dynamic environment focused on cutting-edge mobility technology. Company Description Ananda specializes in advanced two-wheel mobility drive systems, boasting over 20 years of expertise in mid-drive, side-mounted, and hub motors, along with controllers, sensors, and HMI. Renowned for its R&D strength and consistent quality, Ananda operates from Shanghai with extensive reach in Europe, North America, and Southeast Asia. Our latest smart platform caters to both manufacturers and riders, offering customizable eDrive solutions that define the cutting edge of mobility technology.

Application Security Engineer Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Application Security Engineer working remotely in Colombia, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Looking to use your expertise to protect and strengthen mission-critical systems and applications? In this role, you’ll lead efforts to secure new and existing applications by assessing risks, developing mitigation strategies, and embedding security best practices throughout the SDLC. You will: - Lead security assessments and code reviews across web, mobile, cloud, and on-prem applications. - Guide development teams on secure coding practices and implement effective security controls. - Evaluate threats, conduct risk assessments, and define mitigation strategies. - Maintain documentation on architecture, incident response, and security procedures. - Stay current on emerging threats and support incident response efforts when needed. You’ll report to the Executive Director of Information Security and contribute to safeguarding our clients and enterprise data. During a Typical Day, You’ll - Conduct vulnerability scans, penetration testing, and manage remediation processes. - Use tools like SAST, DAST, and IAST to continuously monitor application security. - Collaborate with DevOps to embed security in CI/CD pipelines. - Deliver security training to developers and internal teams. - Participate in cloud security reviews (AWS, Azure, GCP) and recommend improvements. - Provide guidance on automation opportunities using Python, Java, or C#. - Serve as a security advisor across global business units and support planning of key security initiatives. - Clearly communicate findings to both technical and non-technical stakeholders across cultures. What You Bring to the Role - Bachelor's degree in Computer Science, Information Security, or related field. - 3+ years of experience in application security (cloud and on-premise). - Experience with penetration testing, risk assessments, and vulnerability management. - Solid understanding of OWASP Top 10 and mitigation strategies. - Proficiency in scripting or programming (Python, Java, or C#). - Familiarity with security testing tools and cloud platforms (AWS, Azure, GCP). - Excellent communication skills with global and cross-functional collaboration experience. - Certifications such as CISSP, CSSLP, or CEH are a plus. What You Can Expect - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Ask us about our paid time off (PTO) and wellness and healthcare benefits - And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/ for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI- Remote