Alpha Technologies

• Ensure safety quality standards are maintained including industry safety practices established by customer • Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts • Provide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls) • Continuous improvement as it relates to customer satisfaction • Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts • Support the area service manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect • Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with Alpha Technologies procedures • Maintain accurate levels of “trunk” inventory • Comply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentation • Additional duties as required

• Use expert knowledge and understanding of product lines to translate customer needs into product selection • Develop new or modified test methods to attract new customers or break into new markets • Create product application presentations, white papers, and technical marketing content • Conduct tests in a laboratory environment to demonstrate product capabilities or generate experimental results • Provide technical consulting and product applications training to the customer and internal departments • Assist Engineering in the analysis of customer product failures, the generation of the related failure reports and communication of failure analysis and recommendations to the customer

• Achieve quarterly and annual revenue goals and pipeline growth targets. • Build short- and long-term territory growth strategies and track execution using CRM and other tools. • Collaborate with marketing to execute lead generation and customer loyalty events. • Leverage deep knowledge of Alpha’s offerings to support customer decisions including demonstrations supported by Application Engineering. • Monitor market trends to identify new accounts and opportunities. • Support the execution of global key account strategies at customer sites in the assigned territory. • Evaluate and report on sales agents/distributors performance and commission plans. • Provide accurate and timely territory sales forecasts of expected business results. • Provide timely response to customers including but not limited to sales quotes and product inquiries.