About We’re an Equal Opportunity employer. All decisions, such as hiring, promotion, etc. are made without bias. We welcome everyone, regardless of race, gender, background, or identity. Feel free to share your pronouns in your application (e.g. she/her, he/him, they/them). At OpenProject we are building the leading open source project management software. Your mission Since we know that great products can only be created by great teams, we are always on the look-out for motivated talents to join us! So if you couldn't find the right role for you among our specific job postings, feel free to apply through this form with your CV and some words on why you would love to join OpenProject and what your ideal role would entail. What you'll bring - You have effective communication skills to achieve consensus with peers, and provide clear status updates. - You are passionate about open source software development - Our “OPENP” core company values resonate strongly with you (O = Open for new stuff, P = Pragmatic (not dogmatic), E = Engaged for clients and colleagues, N = Neigung (passion) about OpenProject, P = Proactive and accountable) - You are proficient in the English language (both written and verbal), for success in a remote and asynchronous work environment. German language skills are a plus. What awaits you - The best of both worlds: the creative challenges and learning opportunities of a start-up combined with the financial stability of a “grown-up” company in a team of around fifteen dedicated professionals. - The flexibility to decide from where you would like to work: remotely in any location worldwide or from our office in Berlin right next to Alexanderplatz. - Contributing to an open source project with high visibility and transparency within the developer world (our software code is freely available on Github. - Once a year, we dedicate two weeks of "Passion Time" to work on any improvements of our choice with a business impact (e.g. product improvements, marketing concepts,...) in multi-disciplinary teams. - You will be in touch with exciting clients and users from all around the globe, including NGOs and other open source projects which we love to support in fulfilling their mission (such as Greenpeace, Engineers without Frontiers), corporates like Siemens, Deutsche Bahn or Audi and public institutions like German Federal Ministries. Find out more on... ...our company and product: openproject.org ...our code: github.com/opf/openproject ...our employee and candidate satisfaction: https://www.kununu.com/de/openproject or https://tinyurl.com/glassdooropenproject Still have some questions before applying? Don’t hesitate to reach out to us (talents@openproject.com).

• Use expert knowledge and understanding of product lines to translate customer needs into product selection • Develop new or modified test methods to attract new customers or break into new markets • Create product application presentations, white papers, and technical marketing content • Conduct tests in a laboratory environment to demonstrate product capabilities or generate experimental results • Provide technical consulting and product applications training to the customer and internal departments • Assist Engineering in the analysis of customer product failures, the generation of the related failure reports and communication of failure analysis and recommendations to the customer

• Provide excellent technical support and customer service as part of our Level 2 support. • Coordinate with support and development teams to resolve application and system issues • Design and maintain expertise in flow of application process and systems related to company • Administer and resolve applications issues, provide updates and perform root cause analysis • Supervise all alerts related to application and system procedures and provide services pro-actively • Maintain good professional relationships with counterparts of engineering and customer support departments • Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers • Perform root cause assessment and debug all issues on server domain, and availability of applications • Coordinate with test department to assist in releases and deployments to various environments and production outputs • Provide support and identify all issues and prepare appropriate documentation all issues and solutions. • Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems. • Identify and provide resolutions ranging in complexity from medium to high.

• Collaborate with customers and partners to integrate Voltai's hardware and design systems into workflows • Provide deep technical support and debug complex issues across software and hardware boundaries • Translate customer requirements into feedback for design and product teams