• Provide exceptional support to end users of the Empower loan origination system • Assist users with day-to-day Empower-related issues, ensuring timely resolution and a seamless user experience • Addresses customer support calls for Empower related problems, providing call resolution • Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem • Credential setup and modifications for users in Empower System • Research, resolve these inquiries related to loan level issues.

Role Description This is a remote position. INTERNATIONAL CANDIDATES ONLY We’re looking for an IT Assistant to join our team and support our lead Systems Architect in building and maintaining a powerful, AI-driven solution for personal injury demand writing. This is a fully remote opportunity for someone who enjoys hands-on technical work, learning new systems, and being part of a growing legal tech environment. A big part of this role will involve working within Zoho—helping manage workflows, user access, system processes, and supporting day-to-day operations across the platform. In this role, you’ll: - Assist in maintaining OCR pipelines for medical and legal documents - Support testing and monitoring of AI/LLM workflows - Help manage user access and features within client portals and dashboards - Assist with API integrations and troubleshooting - Monitor system performance and report issues - Support data security and compliance (including HIPAA) - Help document systems and workflows - Provide general IT support to internal teams Qualifications - 1–3 years of experience in IT support or technical roles - Basic knowledge of OCR tools, AI systems, or data workflows - Familiarity with Python or JavaScript (basic level is okay) - Exposure to cloud platforms like AWS, Azure, or GCP - Understanding of APIs, integrations, or databases - Strong problem-solving skills and attention to detail - Good communication skills in English Requirements - Experience with legal tech or healthcare data (nice to have) - Exposure to AI tools, automation, or data pipelines (nice to have) - Familiarity with system monitoring and documentation (nice to have) - Interest in growing into a more advanced technical role (nice to have) Benefits This is a great opportunity to gain hands-on experience with advanced AI systems and legal technology while working closely with a senior technical leader in a fast-growing environment.

• Resolve problems reported to the service desk by phone or web tickets • Provide first-level contact and problem resolution for customer issues • Provide timely communication on ticket status and resolution. • Answer phone calls received by the call center by the SLA. • Resolve or escalate issue as needed. • Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed. • Quickly and effectively communicate with customers within the set SLA. • Work with vendor to resolve issues when required. • Continuously improve upon technical skills sets within assigned areas of expertise. • Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment. • Regular, predictable and punctual attendance. • May occasionally need to work on holidays or weekends.

Responsibilities Peraton is seeking Technical Support Representatives to support the Department of Defense’s Travel Assistance Center which supports Department of Department Temporary Duty (TDY) Travel through the Defense Travel System. The responsibilities of the successful candidates may include, but are not limited to, the following duties: - Provide technical answers and advice or instruction for Defense Travel Administrators, Centrally Billed Account Specialists, Travel Management Companies, Defense Financial Partners, Debt Management Monitors, Compliance Tool Administrators, Transportation Officers and others with a management or system administrative support role for the DTS. - Submit required DTS Permission Level actions per government defined processes. - Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions. - Provides expertise to solve first and second tier technical support issues for end-users of the Defense Travel System, including associated products and services such as Trax. - Participate in pre-release verification testing of scheduled releases - Interact with Travel Management Companies to support problem resolution - Uses automated information systems to analyze routine situations. - Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action. - Resolves problems or contacts more senior technical support as necessary (escalation). - Generates reports and metrics/information for reports. - Maintains accurate records of request details and resolutions. - Supports users by fulfilling individual requests for information and/or training in the utilization of the Defense Travel System. - Conducts technical research as needed to resolve questions. - May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem. - May perform basic testing of the Defense Travel System to support user familiarization with new system features. - May support general inquiries or those related to reservations, financial matters, or technical matters. Qualifications Basic Qualifications: - 1-2 years’ experience with High School diploma; - High School level reading, writing, and analytical skills - Excellent communication skills - Must be a U.S Citizen - Ability to obtain Public Trust Clearance - Experience with problem solving - Experience with customer solutions Preferred Qualifications - Experience on the Travel Assistance Center program - Experience with government travel systems (1+ years) - Experience with the Defense Travel System - Experience with RightNow - Travel industry customer and technical experience - Experience with Government financial systems - Experience with Global Distribution Systems (GDSs) Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.