Responsibilities Peraton is seeking Technical Support Representatives to support the Department of Defense’s Travel Assistance Center which supports Department of Department Temporary Duty (TDY) Travel through the Defense Travel System. The responsibilities of the successful candidates may include, but are not limited to, the following duties: - Provide technical answers and advice or instruction for Defense Travel Administrators, Centrally Billed Account Specialists, Travel Management Companies, Defense Financial Partners, Debt Management Monitors, Compliance Tool Administrators, Transportation Officers and others with a management or system administrative support role for the DTS. - Submit required DTS Permission Level actions per government defined processes. - Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions. - Provides expertise to solve first and second tier technical support issues for end-users of the Defense Travel System, including associated products and services such as Trax. - Participate in pre-release verification testing of scheduled releases - Interact with Travel Management Companies to support problem resolution - Uses automated information systems to analyze routine situations. - Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action. - Resolves problems or contacts more senior technical support as necessary (escalation). - Generates reports and metrics/information for reports. - Maintains accurate records of request details and resolutions. - Supports users by fulfilling individual requests for information and/or training in the utilization of the Defense Travel System. - Conducts technical research as needed to resolve questions. - May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem. - May perform basic testing of the Defense Travel System to support user familiarization with new system features. - May support general inquiries or those related to reservations, financial matters, or technical matters. Qualifications Basic Qualifications: - 1-2 years’ experience with High School diploma; - High School level reading, writing, and analytical skills - Excellent communication skills - Must be a U.S Citizen - Ability to obtain Public Trust Clearance - Experience with problem solving - Experience with customer solutions Preferred Qualifications - Experience on the Travel Assistance Center program - Experience with government travel systems (1+ years) - Experience with the Defense Travel System - Experience with RightNow - Travel industry customer and technical experience - Experience with Government financial systems - Experience with Global Distribution Systems (GDSs) Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

AAA Club Alliance is seeking an Internet Help Desk Travel Advisor to join our dynamic Travel Contact Center Team! This position is responsible for providing exceptional customer service to member’s telephone & email inquiries generated by ACA’s website. This is a work from home position, candidates must live within our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia) To the qualified candidate, we offer: - Competitive base hourly rate. The starting base compensation for this position is $16.10 - $26.00.The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location. - Paid Virtual Training - Next Virtual Training Class will begin on Monday, May 4, 2026. Training is mandatory and must be able to attend the full training schedule. - Mandatory Training Schedule is Monday through Friday from 9:00am to 5:30pm EST. for approximately 5 weeks. - All required computer equipment will be provided to you by AAA Club Alliance - Health Insurance (Medical, Vision, Prescription Drug and Dental) - Flexible Spending Accounts - Wellness and Health Advocate Programs - 401(k) with Employer Match - Free AAA Membership and so much more What we need from you: - Ability to function in a call center environment offering exceptional customer service while assisting members on the proper use of travel tools on AAA Club Alliance website and the resolution of any website related problems. - High School diploma or equivalent. - Two (2) years of Travel Advisor experience. - Two (2) years of customer service experience. - Competent with PC usage. Experience using Microsoft Office and email distribution system. Internet knowledge preferred. - Knowledge of an automated airline reservation system and travel sales experience. - Pass Travel Agent Proficiency (TAP) test within one year of employment preferred. - Knowledge of Apollo reservation system preferred. What you will be doing: - Properly answers and accurately processes incoming telephone calls and emails related to website inquiries while demonstrating a pleasant and professional manner. - Delivers extraordinary customer service to AAA members by accurately answering inquiries and interpreting club policy. - Proficiency in completing air, car, and hotel reservations using appropriate software. Ability to complete cruise and tour bookings generated by website and the handling and distribution of relevant vendor documents. - Researches and responds to email inquiries with correct information in a professional and courteous manner. - When required, assist member to complete transactions online, including car and hotel reservations. - Complies with all AAA Club Alliance policies and procedures in the collection and handling of assets. - Must establish strong working relationships with e-business in order to handle (member) technical issues on-line. #LI-Remote USA Full time Associates are offered a comprehensive benefits package that includes: - Medical, Dental, and Vision plan options - Up to 2 weeks Paid parental leave - 401k plan with company match up to 7% - 2+ weeks of PTO within your first year - Paid company holidays - Company provided volunteer opportunities + 1 volunteer day per year - Free AAA Membership - Continual learning reimbursement up to $5,250 per year - And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Customer Service

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Claims Benefit Specialist will review and adjust SF (self-funded), FI (fully insured), Reinsurance, and/or RX claims. They will adjudicate complex, sensitive, and/or specialized claims in accordance with claim processing guidelines. This person will also process provider refunds and returned checks. They also may handle customer service inquiries and problems. In this role, you will: - Perform adjustments across all dollar amount levels on customer service platforms, specifically by using technical and claims processing expertise. - Apply medical necessity guidelines, determine coverage, complete eligibility verification, identify discrepancies, and apply all cost containment measures to assist in the claim adjudication process. - Perform claim re-work calculations. - Follow through with completion of claim overpayments, underpayments, and any other irregularities. - Process complex, non-routine Provider Refunds and Returned Checks. - Review and interpret medical contract language, using provider contracts to confirm whether a claim is overpaid, in order to allocate refund checks. - Handle telephonic and written inquiries related to requests for pre-approvals/pre-authorizations, reconsiderations, or appeals. - Ensure all compliance requirements are satisfied and that all payments are made following company practices and procedures. - Review and handle relevant correspondences assigned to the team that may result in adjustment to claims. - May provide job shadowing to less experienced staff members. - Utilize all resource materials to manage job responsibilities. Required Qualifications - 2+ years of experience with medical claim processing. - 2+ years of experience in a production environment. Preferred Qualifications - Demonstrated ability to handle multiple assignments competently, accurately, and efficiently. - Effective communication, organizational, and interpersonal skills. - Previous experience with DG system claims processing. Education - Associate’s degree or equivalent experience (high school diploma or GED + 2 years of relevant experience). Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/16/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Technical Problem Solving: You will manage and resolve complex inbound technical tickets via email and live chat. While most interactions are written, you will lead occasional video calls to troubleshoot high-priority issues and provide an expert, effortless user experience. • Product Advocacy and Insights: You will serve as the essential bridge between customer friction and long-term product solutions. By identifying, reproducing, and documenting bugs for the Engineering team, you will ensure technical issues are resolved at the root. You will also act as a primary voice of the customer, gathering feedback from daily interactions to help shape and influence the product roadmap. • AI and Knowledge Engineering: You will write and maintain high-quality internal and external documentation, including FAQs and how-to guides. You will leverage AI tools to optimize these resources, ensuring our AI Agents can effectively ingest and utilize data to assist both internal teams and external users. • Workflow Automation: You will use a variety of AI tools in creative ways to automate, optimize, and expedite support workflows and internal processes. • Customer Configurations: You will act as the technical lead for complex account setups, including provisioning, data and integrations, and workflow tailoring.