• Provide first-line partner support to USA and LATAM partners. • Respond to partner queries professionally via ticketing systems, email, and calls. • Help partners understand system features, workflows, and best practices. • Troubleshoot reported issues and reproduce bugs in a structured manner. • Gather evidence, document findings clearly, and escalate technical issues to developers when required. • Ensure all interactions are accurately logged in internal systems. • Maintain high service standards aligned with internal SLAs. • Support the Partner Success team with on-boarding new partners. • Deliver system walkthroughs and training sessions where required. • Assist partners in understanding configuration options and operational workflows. • Help accelerate customer adoption and reduce time-to-value. • Proactively identify opportunities for partners to optimize workflows and improve system utilization. • Contribute to documentation and knowledge base improvements. • Assist the QA team with manual testing of web and mobile applications. • Execute structured test cases and validate bug fixes. • Reproduce and clearly document customer-reported issues. • Identify usability gaps and opportunities for product improvement. • Contribute to maintaining high product quality standards.

• Participate in and support the project quality assurance process • Help define and implement test architecture within the project • Design, develop, and maintain automated tests using Java • Take part in the full project lifecycle, from early development stages to final release • Track, report, and provide feedback on software defects, functional failures, and usability issues • Contribute to improving testing patterns and enhancing the automation framework • Collaborate closely with developers and other QA Engineers in a cross-functional agile team

• Primary lead for scheduling and coordinating third-party qualification audits • Monitor and oversee CAPA (Corrective and Preventive Actions) progression and site deviations, ensuring timely resolution and effectiveness • Facilitate receipt, distribution, and tracking of Sponsor and/or Regulatory audit reports and responses • Serve as the primary QA liaison for review of global Standard Operating Procedures (SOPs) • Provide backup support for study-based audits across Clinglobal companies as required • Review of Computerized System validation and change management documents • Contribute to continuous improvement of QA processes and systems

• Conduct regular audits of clinical documentation, session notes, treatment plans, and assessments to ensure accuracy and compliance • Review submitted claims and supporting documentation for completeness and alignment with payer requirements • Identify errors, inconsistencies, or missing information and coordinate corrections with relevant team members • Ensure adherence to ABA best practices, company policies, and insurance guidelines • Monitor compliance with authorization requirements and service delivery standards • Collaborate with BCBAs, RBTs, and administrative staff to resolve documentation or billing discrepancies • Track and report on audit findings, trends, and areas for improvement • Develop and implement quality improvement initiatives and standard operating procedures (SOPs) • Provide feedback and training to staff on documentation quality and compliance standards • Stay up to date with changes in ABA regulations, payer requirements, and industry best practices