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Workana

The largest platform for hiring top remote talent from Latin America.

Technical Partner Support – QA Specialist

QA EngineerQA EngineerFull TimeRemoteMid LevelTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Mexico

Posted

67 days ago

Salary

0

Seniority

Mid Level

2 yrs expSpanishEnglish

Job Description

Technical Partner Support – QA Specialist

Workana

• Provide first-line partner support to USA and LATAM partners. • Respond to partner queries professionally via ticketing systems, email, and calls. • Help partners understand system features, workflows, and best practices. • Troubleshoot reported issues and reproduce bugs in a structured manner. • Gather evidence, document findings clearly, and escalate technical issues to developers when required. • Ensure all interactions are accurately logged in internal systems. • Maintain high service standards aligned with internal SLAs. • Support the Partner Success team with on-boarding new partners. • Deliver system walkthroughs and training sessions where required. • Assist partners in understanding configuration options and operational workflows. • Help accelerate customer adoption and reduce time-to-value. • Proactively identify opportunities for partners to optimize workflows and improve system utilization. • Contribute to documentation and knowledge base improvements. • Assist the QA team with manual testing of web and mobile applications. • Execute structured test cases and validate bug fixes. • Reproduce and clearly document customer-reported issues. • Identify usability gaps and opportunities for product improvement. • Contribute to maintaining high product quality standards.

Job Requirements

  • 2+ years experience in SaaS product support, technical support, or a similar role.
  • Experience in manual software testing.
  • Strong troubleshooting and analytical thinking skills.
  • Ability to reproduce issues and document bugs clearly and accurately.
  • Strong written and verbal communication skills, with the ability to liaise effectively with diverse stakeholders.
  • Excellent organisational skills and attention to detail.
  • Experience collaborating with cross-functional teams (Product, QA, Engineering).
  • High proficiency in Google Workspace, Microsoft Office Suite, and project management tools.
  • Comfortable working independently during afternoon/evening hours.
  • Nice to Have**
  • Native or fluent-level Spanish and English (written and spoken)
  • Familiarity with ticketing or event technology platforms.
  • Knowledge of web technologies (HTML, JavaScript, CSS).
  • Experience using tools such as Linear, Jira, Zendesk, or similar.
  • Previous on-boarding or product training experience.

Benefits

  • Competitive salary and role progression opportunities.
  • 24 days holiday + bank holidays (increasing with tenure).
  • Flexible working arrangements.
  • Learning and development opportunities.

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