The Director of Account Management is a senior leadership role responsible for shaping and scaling Daxko’s post-sale revenue strategy. You’ll lead a high-performing Account Management team focused on renewals, retention, and expansion, while building predictable, repeatable systems that drive long-term customer growth. Partnering closely with the VP, Club Market, you’ll influence how we engage, retain, and grow our customer base—balancing strategic leadership with hands-on execution. Success in this role means strong renewal performance, meaningful upsell and cross-sell growth, accurate forecasting, and a team that thrives under clear expectations and thoughtful coaching. What You’ll Do: Lead & Develop a High-Impact Team - Recruit, hire, and develop top Account Management talent - Coach Account Managers through regular 1:1s, performance reviews, and forecast calls - Own team renewal and expansion revenue targets and drive consistent quota attainment - Establish clear expectations, KPIs, and accountability across the team - Oversee account coverage and assignments to balance workload and revenue opportunity - Build and maintain a strong operating cadence for the Account Management function Drive Revenue Growth & Retention - Own the post-sale revenue strategy, including renewals, retention, and expansion - Develop and execute account growth strategies aligned with company goals - Implement standardized renewal workflows, forecasting discipline, and pipeline rigor - Partner closely with Sales leadership to align on account ownership, expansion strategy, and renewals - Actively participate in discovery, renewals, and key client presentations Build Scalable Programs & Processes - Define and document the Account Management program, including engagement models, role expectations, and customer value proposition - Standardize the customer lifecycle journey—from onboarding handoff through renewal and ongoing engagement - Establish and monitor key metrics such as net retention, expansion ARR, customer health, and satisfaction - Use data and insights to continuously refine strategy and performance Be a Voice for the Customer - Serve as a trusted advocate for key clients across the organization - Partner with Product, Marketing, Finance, and Customer Support to improve the overall customer experience - Share customer feedback to influence product development and business strategy - Stay current on industry trends, competitors, and market conditions to help customers maximize Daxko’s value Reporting & Visibility - Provide regular updates to senior leadership on account performance, risks, and overall customer health What You Bring: Required Skills & Abilities - Excellent verbal, written, and presentation skills - Strong organizational and time-management abilities - Comfort leading through change and adapting to evolving business needs - Proven ability to manage complex, high-tier customer issues - A calm, solutions-oriented approach in high-pressure situations - A genuine passion for customer success and relationship building Education & Experience - Bachelor’s degree or equivalent experience - 7+ years of account management experience - 3+ years of people leadership or supervisory experience - Strong understanding of account management best practices - Proficiency in Salesforce - Strong working knowledge of Daxko solutions, add-on services, and third-party integrations Preferred Qualifications - MBA or advanced degree in a related field - 10+ years of customer service or sales experience - Extensive B2B Account Management experience - Deep expertise in at least two Daxko products and related integrations Travel & Work Environment - Up to 40% travel, including on-site customer visits - Regular video conferencing and phone communication - Prolonged computer use and hands-on participation in customer site observations Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: 🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options 💪 Monthly fitness reimbursement 🤑 401(k) matching 🍼 New-Parent Paid Leave 👖 Casual work environments 🏡 Flexible work - remote & hybrid All your information will be kept confidential according to EEO guidelines. #LI-Remote

Be part of something altogether life-changing! Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. The Account Manager owns the overall customer relationship and drives customer success across assigned accounts within the Discovery business at Cytiva. The main objective is to grow the business through an understanding of the market, an awareness and familiarity with the needs of the customer, and knowledge of the full range of Cytiva product portfolios. This position is remote and located in France. In this role, you will have the opportunity to: - Develop strong business relationships with customers, by earning trust and loyalty through providing Cytiva workflow solutions and becoming a trusted advisor. - Attain or exceed the business objectives related to existing accounts: developing new accounts, succeeding in understanding assigned accounts, targeting market segments, and introducing new products and workflow solutions as directed by company goals and strategy. - Work with a Cytiva product sales specialist team in demonstrating the breadth and range of Cytiva capabilities. Be a product specialist within certain aspects of the Cytiva product line-primarily focusing on Research Consumables. - Build business strategies in assigned territory and partner with fellow Cytiva colleagues and distribution partners to achieve revenue growth targets. - Be accountable for timely and accurate forecasting of pipeline & sales funnel using salesforce.com. The essential requirements of the job include: - Bachelor’s Degree in the Life Sciences field, or equivalent experience. - 4 plus years of successful commercial experience, including but not limited to sales, marketing, technical support, and field applications support within biotechnology/pharmaceutical industries in Life Sciences research or a combination of experience post-bachelor working experience in a Biotech, Pharma, or Academic lab. - Strong influencing, interpersonal, and networking skills to drive collaborative culture at all levels. Proven account management and project planning skills. - High-level presentation skills: able to present complex ideas to customers in a way that produces understanding and impact. - French and English fluency - Ability to travel up to 60–70% within the assigned territory in France It would be a plus if you also possess previous experience in: - QlikSense or a CRM system like Salesforce.com - Self-motivated, a team player, and well-organized. Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. #LI-EB1 Travailler chez Cytiva dans le secteur des sciences de la vie, c’est être à l’avant-garde du développement de nouvelles solutions visant à transformer la santé humaine. Nos clients extraordinaires mènent des activités qui sauvent des vies, allant de la recherche biologique fondamentale au développement de vaccins innovants, de nouveaux médicaments, ainsi que de thérapies cellulaires et géniques. Chez Cytiva, vous aurez l’opportunité de vous améliorer en continu, tout comme l’entreprise, en travaillant sur des défis qui comptent réellement, aux côtés de personnes qui se soucient les unes des autres, de nos clients et de leurs patients. Avec des collaborateurs répartis dans plus de 40 pays, Cytiva est un environnement où chaque journée est une occasion d’apprentissage, vous permettant de développer votre carrière et d’élargir vos compétences sur le long terme. Le/La Account Manager est responsable de la relation client globale et du succès client sur les comptes qui lui sont confiés au sein de l’activité Discovery de Cytiva. L’objectif principal est de développer l’activité grâce à une bonne compréhension du marché, une connaissance approfondie des besoins des clients et une maîtrise de l’ensemble des portefeuilles de produits Cytiva. Ce poste est remote avec des déplacements en France. Dans ce rôle, vous aurez l’opportunité de : - Développer de solides relations commerciales avec les clients en instaurant un climat de confiance et de fidélité, en proposant des solutions de workflows Cytiva et en devenant un véritable partenaire de confiance. - Atteindre ou dépasser les objectifs commerciaux liés aux comptes existants : développement de nouveaux comptes, compréhension approfondie des comptes attribués, ciblage de segments de marché et introduction de nouveaux produits et solutions de workflow, conformément aux objectifs et à la stratégie de l’entreprise. - Collaborer avec l’équipe de spécialistes produits de Cytiva afin de démontrer l’étendue et la diversité des capacités de Cytiva. Agir en tant que spécialiste produit sur certains aspects de la gamme Cytiva, avec un focus principal sur les consommables de recherche. - Construire des stratégies commerciales sur le territoire assigné et collaborer avec les collègues Cytiva ainsi qu’avec les partenaires de distribution pour atteindre les objectifs de croissance du chiffre d’affaires. - Être responsable de la prévision précise et ponctuelle du pipeline et du funnel de vente via Salesforce.com. Les exigences essentielles pour ce poste incluent : - Diplôme de Bachelor dans le domaine des sciences de la vie ou expérience équivalente. - Plus de 4 ans d’expérience commerciale réussie, incluant notamment la vente, le marketing, le support technique ou les applications terrain, dans les secteurs biotechnologique ou pharmaceutique, ou une combinaison d’expériences après un Bachelor au sein d’un laboratoire Biotech, Pharma ou académique. - Excellentes capacités d’influence, de communication interpersonnelle et de réseautage afin de favoriser une culture collaborative à tous les niveaux. Compétences avérées en gestion de comptes et en planification de projets. - Excellentes compétences en présentation : capacité à expliquer des concepts complexes aux clients de manière claire, impactante et compréhensible. - Maîtrise du français et de l’anglais. - Volonté de se déplacer au sein du territoire géographique assigné. Un atout supplémentaire si vous disposez également de : - Une expérience avec QlikSense ou un CRM tel que Salesforce.com. - Une forte motivation, un esprit d’équipe et un excellent sens de l’organisation. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

• Manage key accounts relationships • Develop and maintain relationships with key stakeholders within accounts, understanding customer challenges and identifying solutions to enhance patient care • Drive sales, promotion, and development in designated accounts to reach commercial goals • Establish and develop long-term relationships with key customers by acquiring a thorough understanding of their needs and requirements • Expand relationships with existing customers by continuously proposing solutions that meet their needs and objectives • Lead the preparation of strategies and individual tactical plans • Prepare and negotiate contracts • Analyze the market situation, including competitive intelligence activities on key accounts and competitors • Organize customer events and other programs independently or with the marketing/medical department

About this role: The Key Account Manager, Core Accounts is a senior, strategic commercial role responsible for leading and growing a select portfolio of complex, high-impact customers across the East Coast of the United States. This position goes beyond traditional account management, requiring a strong technical foundation, the ability to engage credibly with R&D and formulation teams, and the commercial acumen to influence senior-level stakeholders across procurement, marketing, and executive leadership. The role will own and develop strategic relationships with multinational food manufacturers driving sustainable revenue growth through a combination of base business optimization, innovation-led growth, reformulation opportunities, and long-term partnership development. Accountabilities: - Serve as the primary point of contact for a portfolio of key customer accounts, building and nurturing strong, long-term partnerships. - Lead commercial negotiations including annual agreements, pricing actions, and long-term supply arrangements, balancing customer value creation with Tate & Lyle’s profitability and risk framework. - Network and develop the relationship with the Key Accounts, identifying key decision makers and establish T&L as top of mind solution provider for mouthfeel. - Lead senior-level business reviews, innovation workshops, and strategic planning sessions with customers. - Develop and execute multi-year account strategies aligned to both customer priorities and Tate & Lyle’s broader commercial and innovation objectives. - Leverage a strong technical understanding of ingredients, formulations, and applications to identify and progress reformulation, renovation, and innovation opportunities. - Partner closely with R&D, Applications, Regulatory, and Marketing teams to translate customer needs into differentiated, value-added solutions. - Recognize and pursue upselling potential within the assigned accounts, working with key customers to understand their evolving needs and propose customized solutions. - Drive disciplined pipeline management, ensuring robust opportunity qualification, prioritization, and conversion - Anticipate and proactively resolve complex customer issues, coordinating internal resources to ensure continuity of supply and high customer satisfaction. - Provide clear, fact-based input into demand planning, forecasting, and portfolio prioritization for Core Accounts. - Generate and analyze sales reports to monitor performance, identify trends, and provide insights for strategic decision-making. Location: - North-East USA (Home-Based); New Jersey/New York area preferred Skills & Experience: - Bachelor’s degree or equivalent experience. - Strong understanding of the policies, objectives, operations and related activities within a Sales & Account Management team. Specialist knowledge in the end-to-end sales process and broad knowledge of several related disciplines. - Ability to manage a portfolio of large accounts, driving top-line growth through both strong annual contracting and innovation / reformulation negotiation, with a track record of driving commercial success at large accounts. - Proven ability to significantly influence commercial outcomes through effective decision-making for assigned accounts, while balancing time and resource across owned portfolio. - Strong communication skills to persuade and influence assigned key accounts. The role needs to adapt styles, interpret and explain information to differing audiences from inside and outside the organization who are not familiar with the subject matter. - Comfort speaking to customer stakeholders across multiple functions (eg Procurement, Formulation/R&D, Marketing, etc) on topics ranging from market trends, formulation requirements, to pricing updates. - Resolve customer issues that are complex or unusual requiring original thought, research, new approaches and analytical techniques. - Ability to interpret and leverage market data (eg Nielsen Scan Data) to identify opportunities for growth at owned accounts - Industry & category experience: Experience in B2B Sales a must; experience within the F&B ingredients space a significant asset; some form of technical background (Food Science) a plus Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law. The salary range for this position is: $100,000 - $150,000. In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to: - Medical, Dental, Vision coverages - Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave - 401K with company match - Company paid life insurance - Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more! In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities. California Consumer Privacy Act ("CCPA") The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process. Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.