Daxko

Title: Senior Demand Marketing Manager Location: Remote - US Department: Enterprise Marketing Job Description: Daxko builds the software that powers fitness, wellness, and community organizations—everything from member management and payments to digital engagement and analytics. From small studios to the largest associations, we help thousands of fitness businesses streamline operations, enhance member experiences, and drive sustainable revenue growth. The Senior Demand Marketing Manager role owns demand strategy for a defined program area or funnel stage. You'll translate GTM goals into integrated program plans, lead structured experimentation, and drive measurable pipeline impact across your markets. It's a high-ownership position for someone equally comfortable in the data and in the planning room. What you'll do - Define and execute demand strategy for your program area, including audience segmentation, program design, and investment approach - Build integrated, multi-channel program plans that align sales, lifecycle, content, and product marketing around shared pipeline goals - Own program performance end-to-end — from planning and execution through optimization and reporting — with clear accountability for pipeline and revenue contribution - Lead structured experimentation across audience, message, and channel, including hypothesis development, test design, and analysis - Use data and AI-driven insights to forecast performance, identify funnel inefficiencies, and prioritize high-impact opportunities - Manage program budgets and vendor relationships; build investment cases and optimize spend - Build repeatable, scalable workflows for planning, reporting, and campaign execution What you'll bring - 7+ years in B2B marketing, with 3+ years in a demand generation role where you owned pipeline-level performance - Deep experience across multiple demand channels (email, paid media, SEO, social, events), including ABM - Strong analytical skills — you're comfortable synthesizing multiple data sources, identifying root causes, and making decisions without perfect information - Proven ability to design and run experimentation frameworks - Experience with marketing automation platforms, CRM systems (Salesforce or HubSpot), and analytics tools - Strong cross-functional collaboration skills; you can drive alignment without direct authority Nice to have - Experience in B2B SaaS, ideally 10 years or more - Background in or familiarity with the fitness or wellness industry - Experience building cross-functional campaign programs with measurable pipeline outcomes Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: 🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options 💪 Monthly fitness reimbursement 🤑 401(k) matching 🍼 New-Parent Paid Leave 👖 Casual work environments 🏡 Flexible work - remote & hybrid All your information will be kept confidential according to EEO guidelines. #LI-Remote

Role Description This is a senior role for someone who thrives at the intersection of strategy and execution — someone who can architect complex systems, automate with precision, and think clearly about what the data is actually saying. You'll be a core driver of how Daxko's marketing engine runs, partnering closely with the marketing automation team to build programs that scale, integrations that hold up, and workflows that stay clean over time. If you get genuinely energized by HubSpot at its most complex, AI-powered tooling, and making marketing work better at every level, this role was built for you. - Own the architecture and optimization of Daxko's HubSpot environment, including advanced configuration, workflow automation, lifecycle management, and MAP program development that drives measurable performance. - Lead integrations between HubSpot and platforms like Salesforce, CDP, paid media, and business intelligence tools, ensuring accurate data flow and reliable attribution across the full revenue funnel. - Build and maintain campaign tracking standards, automation hygiene, and data tagging frameworks that power accurate lead routing and reporting. - Support ABM program infrastructure, including account segmentation, intent data integration, and account-level tracking across the funnel. - Drive a structured testing and experimentation culture, running A/B tests, analyzing campaign performance, and identifying conversion opportunities across workflows and programs. - Evaluate and onboard marketing technologies that scale with business needs, and sunset tools that no longer serve the stack. - Build documentation, best-practice guides, and enablement resources that raise the operational bar across the marketing team. Qualifications - 5+ years of experience in marketing operations within B2B SaaS. - Expert-level HubSpot proficiency, with a track record of building and optimizing complex MAP programs, workflows, and integrations. - Deep experience architecting MarTech integrations across Salesforce and other pipeline-generating tools. - Strong project management skills with the ability to keep complex, cross-functional workstreams moving. - Comfort with AI-powered marketing tools and a history of putting emerging technology to practical use. Requirements - HubSpot, Salesforce, Qualified, or Google Analytics certifications (nice to have). - Proficiency in HTML/CSS for campaign troubleshooting and template customization (nice to have). - Experience with ABM platforms, intent data tools, and account-level tracking (nice to have). - Background in data analysis or visualization (nice to have). Benefits - 🏝 Flexible paid time off. - ⚕️ Affordable health, dental, and vision insurance options. - 💪 Monthly fitness reimbursement. - 🤑 401(k) matching. - 🍼 New-Parent Paid Leave. - 👖 Casual work environments. - 🏡 Remote work. Company Description Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members.

Role Description The Senior Product Manager is the leader and end-to-end owner for a product line within our portfolio of fitness and health club management solutions, dedicated to driving its profitable growth with a metrics-driven mindset. This role is responsible for driving the overall product vision and market strategy, business cases, roadmap, and the achievement of financial and customer experience goals. You are the market, customer, and product expert to the rest of the organization for your product’s segment. As the leader for your product line, you will develop and execute the commercialization strategy across functions for the products with responsibility for bookings, revenue, and margin. This includes ensuring that all departments are prepared for successful product launches and go-to-market execution. This role owns a product serving customers across multiple countries and international regions. The successful candidate must be comfortable navigating the complexity of international franchise operations. You are also responsible for the overall product life cycle which includes: - Gathering and prioritizing market requirements - Determining the right mix of product initiatives that will maximize portfolio ROI - Working with the development team on the delivery of capabilities - Confirming that the result meets the specified requirements and objectives The successful candidate has a blend of visionary and analytical skills, can account for every dollar we invest in products, how it benefits the customer and creates value, and how/when we make a return on investment. Why this job is exciting: - This is a rare opportunity to own a product with genuine global reach, serving fitness and wellness operators across multiple countries and international regions. - You will work at the intersection of complex enterprise operations, international franchise models, and a market that is actively digitizing and consolidating. - At Daxko, you will have the resources of the industry’s leading health and wellness software platform behind you, while operating with the autonomy to shape how a product evolves for a diverse, international customer base. What will you do? - Manage the business metrics of the product line (bookings, revenue, margin, gross retention), providing recommendations to improve the commercial performance of our products and ensure financial goals are met. - Extract maximum commercial value from the product line through packaging, pricing, and new feature development. - Drive highly effective customer experience as measured by NPS, understanding and improving the end-to-end customer journey. - Provide ongoing market analysis and action plans by tracking the market and competitive dynamics for the product line. - Identify customer and market requirements through market analysis, win/loss calls, and voice-of-customer (VOC) interviews. - Drive delivery of market and customer requirements, including definition, prioritization, trade-offs, and execution of release goals. - Design and drive the product roadmap and portfolio for both short- and long-term growth by collaborating with internal and external stakeholders, including customers, partners, ISVs, Marketing, Sales, and Customer Success. - Execute new product launch plans, partnering with Product Marketing and Sales Enablement to provide product education, demonstrations, and expertise to internal and external customers. - Be the internal product evangelist and a sought-after internal and external market expert, and ensure that solutions meet user and business requirements. - Manage relationships with international franchise operators and vendor partners, ensuring alignment on product strategy and go-to-market execution across time zones and regions. - Collaborate cross-functionally to drive multi-currency, multi-language, and regionally-specific compliance and payment requirements across applicable markets. - Drive and support ongoing sales and customer education and communication programs to ensure full understanding of product features, benefits and comparisons to competitive products and promote value-based selling propositions. Qualifications - Commercial product management expertise – Demonstrate a track record of success in B2B product management. - Strategic/Tactical Balance – Ability to balance the market and product vision with disciplined tactical execution. - Market Focus – Analyze and understand market segmentation, trends, players and the impact to product commercialization and strategy. - Customer Focus – Analyze and understand voice of the customer (win/loss, NPS, customer interviews) and the impact to customer experience. - Product Focus – Translate market and customer feedback into requirements, driving product delivery through an agile release process. - Cross-functional leadership – Lead and drive execution across Development, Sales, Marketing, Support, and Customer Success. - Drive & Grit – Operate in a fast-paced environment with a focus and determination to achieve high-quality results. - Engaging Presence – Use your interpersonal skills to effectively engage with prospects and customers, getting them excited to speak with you and learn more about their product use case. Requirements - Bachelor’s degree in Business Administration, Marketing, Engineering or in a related field, OR equivalent experience. - 6+ years of experience in B2B software Product Management, Marketing or in a related area with commercial responsibilities. - Strong verbal and written communication and presentation skills, with the ability to effectively communicate at all levels of the organization. - Pragmatic Marketing certified or related product management certification. - Strong strategic development mindset. - Ability to travel up to 25%, including international travel. Preferred Qualifications - Experience working in or with fitness, health club, or wellness software markets. - Experience in international product management, including go-to-market in non-US markets. - Experience with franchise business models as well as enterprise, multi-location operators. - Familiarity with multi-currency billing, localization, or regional regulatory compliance in a B2B SaaS context. - Master’s degree in a related field. - 8+ years of experience in B2B software Product Management, Marketing or in a related area with commercial responsibilities. Benefits - 🏝 Flexible paid time off - ⚕️ Affordable health, dental, and vision insurance options - 💪 Monthly fitness reimbursement - 🤑 401(k) matching - 🍼 New-Parent Paid Leave - 👖 Casual work environments - 🏡 Remote work All your information will be kept confidential according to EEO guidelines. #LI-Remote

Daxko builds the software that powers fitness, wellness, and community organizations—everything from member management and payments to digital engagement and analytics. From small studios to the largest associations, we help thousands of fitness businesses streamline operations, enhance member experiences, and drive sustainable revenue growth. At Daxko, we’re on a mission to help the world get healthier by connecting people to the programs and communities that matter most. As our Director of Implementation Services, you’ll play a key role in delivering on that mission by leading teams who bring our solutions to life for customers. This is a high-impact leadership role where you’ll guide managers and team leads, shape the implementation experience, and ensure every customer starts strong with Daxko. What you’ll do As Director of Implementation Services, you’ll lead a team of leaders and their implementation teams, creating an environment where people do their best work and customers see real value, fast. You will: - Serve as the primary leader for implementation services within your market - Guide teams to deliver high-quality, efficient implementations across our product suite - Coach and develop managers and team leads through regular one-on-ones, team meetings, and performance conversations - Foster a culture that balances accountability, collaboration, and fun - Build strong partnerships across Daxko teams, including Sales, Product, Engineering, and Support - Ensure every customer has a positive, seamless implementation experience - Step in on escalated issues and lead with sound judgment to resolve challenges - Partner with Sales to plan for growth, including forecasting and headcount needs - Improve how we work by identifying and driving process and system enhancements - Contribute to market strategy through participation in Market Council - Identify opportunities to expand value through billable services What you bring You’re a people-first leader who knows how to scale teams, improve processes, and deliver results in a SaaS environment. You likely have: - Experience leading and developing leaders (not just individual contributors) - A track record of driving results across cross-functional teams - Strong communication skills and the ability to build trust across all levels - Confidence navigating complex situations and resolving conflict thoughtfully - A detail-oriented mindset with the ability to balance multiple priorities and deadlines - Strong analytical and problem-solving skills - Experience managing projects that involve collaboration across Sales, Support, Product, and Engineering What you’ll need - Bachelor’s degree or equivalent experience - 7+ years of relevant experience, including leadership in implementation, professional services, or similar functions - Experience in a SaaS environment, ideally with exposure to process improvement and scaling teams Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: 🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options 💪 Monthly fitness reimbursement 🤑 401(k) matching 🍼 New-Parent Paid Leave 👖 Casual work environments 🏡 Flexible work - remote & hybrid All your information will be kept confidential according to EEO guidelines. #LI-Remote Where you fall within the compensation range is based on how you demonstrate the skills and competencies needed for the role. We typically reserve the upper half of our compensation bands for team members who have grown within Daxko. In addition to base salary, some roles may be eligible for bonuses, commissions, or other performance-based incentives. We also offer a comprehensive benefits package, recognition programs, and plenty of opportunities to grow your career with us. The pay range for this role is $104,921 – $156,900 per year.

At Daxko, our Software Trainers play a key role in helping our customers succeed from day one. In this role, you’ll partner directly with customers to guide them through onboarding and training, helping them confidently use our software to power their organizations and communities. If you enjoy teaching, building relationships, and being on the front lines of customer experience, this is a great opportunity to grow your career while making a meaningful impact. What you’ll do - Lead engaging, effective training sessions for a wide range of customers with different needs and experience levels - Travel to customer sites to support go-live events and ensure a smooth, successful transition - Serve as a primary trainer for small to mid-sized implementations - Build strong relationships with customers and create a positive, supportive training experience - Gather and apply customer feedback to continuously improve training delivery and outcomes - Maintain and update training materials, documentation, and resources - Develop a strong understanding of Daxko’s products and the member-based organizations we serve - Contribute to team goals and OKRs, and support process improvement initiatives What you bring - 1–2 years of experience in training, customer support, education, or a related field - Confidence leading conversations and presenting information to groups - Strong communication and interpersonal skills, with the ability to build trust quickly - A problem-solving mindset and the ability to navigate complex or unexpected situations - Comfort working independently, managing your time, and prioritizing competing needs - A calm, professional approach when handling challenging customer situations - Strong organizational skills and attention to detail - Ability to learn new technology and teach others how to use it effectively - A valid passport and willingness to travel internationally What to expect - Up to 75% travel to support customers during critical onboarding moments - A collaborative team focused on continuous learning and improvement - Opportunities to grow your skills in customer engagement, training, and SaaS products Requirements - High school diploma or equivalent Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: 🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options 💪 Monthly fitness reimbursement 🤑 401(k) matching 🍼 New-Parent Paid Leave 👖 Casual work environments 🏡 Flexible work - remote & hybrid All your information will be kept confidential according to EEO guidelines. #LI-Remote

At Daxko, we believe great experiences start with clear, accessible knowledge. As a Customer Enablement Intern, you’ll play a hands-on role in shaping how our customers and teams learn, understand, and get the most from our products. This is a collaborative, project-based internship where you’ll work across teams to turn complex information into simple, helpful resources. You’ll also explore how AI can enhance content creation and help us scale knowledge more effectively. If you enjoy writing, organizing information, and improving how people learn, this is a great opportunity to build meaningful, real-world experience. You’ll report to our Senior Content Manager and partner closely with teams across Product, Support, and Customer Success. What You’ll Do - Connect with internal teams to learn how our products work and how customers use them in real scenarios - Turn conversations and raw information into clear, structured content like help articles, FAQs, and internal guides - Use AI tools to streamline content creation and improve how we document knowledge - Refresh and improve existing documentation to make it more helpful, consistent, and aligned with Daxko’s voice - Review content for clarity, accuracy, and ease of use - Create video outlines and scripts to support visual learning experiences - Analyze support trends and customer questions to identify where better content can make the biggest impact - Help prioritize content updates based on customer needs and business goals - Build a foundational understanding of our products and the customer journey - Contribute to additional content and enablement projects as needed What You Bring - Strong written and verbal communication skills - A sharp eye for detail, especially when editing and proofreading - The ability to break down complex or technical topics into clear, user-friendly language - Strong organization and time management skills, with the ability to manage multiple projects - Curiosity and a problem-solving mindset - Comfort working independently and collaborating with a team - Interest in using AI tools to create and improve content - Familiarity with Microsoft Office or similar tools What Will Help You Stand Out - Experience with documentation or knowledge base tools like Confluence, Zendesk, or Notion - Exposure to SaaS products or technical environments - Interest in video content creation or scripting Education & Eligibility - Currently enrolled in an undergraduate or graduate program (Business, Communications, Marketing, Information Systems, or a related field preferred) - Interest in content creation, knowledge management, or customer experience Why This Role Matters The work you do will directly impact how customers learn, solve problems, and succeed with Daxko. You’ll help create content that empowers self-service, reduces friction, and improves the overall customer experience — while building skills in content strategy, AI tools, and cross-functional collaboration. Work Environment - This role involves extended time working on a computer

At Daxko, we build technology that helps communities thrive. Behind every great product experience is a foundation that’s fast, reliable, and built to scale — and that’s where our Site Reliability Engineers come in. We’re looking for an engineer who enjoys solving problems at the root, not just patching symptoms. Someone who’s energized by automation, thoughtful system design, and making things work better every day. If you’re curious, collaborative, and motivated to build systems that teams and customers can trust, you’ll feel right at home here. What you’ll do You’ll play a key role on our TechOps team, partnering closely with product and engineering teams to strengthen the systems and tools that power our products. In this role, you will: - Build, maintain, and improve our cloud infrastructure across AWS and VMware - Design and implement automation that makes our systems more scalable, reliable, and efficient - Support and optimize CI/CD pipelines to ensure fast, consistent delivery - Troubleshoot production issues and work alongside developers to resolve root causes - Contribute to the evolution of our engineering tools, systems, and security practices - Monitor system performance and reliability, participating in an on-call rotation - Test and validate systems for availability, performance, and business continuity - Maintain clear documentation for system design and troubleshooting - Help keep our disaster recovery plans current, tested, and ready when needed What you bring You’re someone who enjoys digging into complex systems and finding smarter ways to build and run them. You’re comfortable working in a fast-moving environment and collaborating across teams. Required experience: - 2–3 years of experience in a DevOps or Site Reliability Engineering role - Hands-on experience with cloud platforms like AWS and/or VMware - Experience with CI/CD tools such as Jenkins and automation frameworks - Working knowledge of Git-based version control (Git, GitLab) - Experience with infrastructure automation tools like Terraform, Chef, or Ansible - Strong problem-solving skills and the ability to manage competing priorities - Clear communication skills and a collaborative mindset Nice to have: - Experience managing Linux and Windows environments - Familiarity with monitoring tools like LogicMonitor, New Relic, or similar - Understanding of core internet technologies (DNS, HTTP, TCP/IP, CDNs) - Experience with containers and orchestration (Docker, Kubernetes, etc.) - Scripting experience (Python, Bash, or similar) - Experience working with relational databases (Postgres, MySQL, SQL Server) What to expect - Participation in a shared on-call rotation supporting 24/7 system reliability - A primarily remote, desk-based role with minimal travel (<5%) Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: 🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options 💪 Monthly fitness reimbursement 🤑 401(k) matching 🍼 New-Parent Paid Leave 👖 Casual work environments 🏡 Flexible work - remote & hybrid All your information will be kept confidential according to EEO guidelines. #LI-Remote

The Director of Account Management is a senior leadership role responsible for shaping and scaling Daxko’s post-sale revenue strategy. You’ll lead a high-performing Account Management team focused on renewals, retention, and expansion, while building predictable, repeatable systems that drive long-term customer growth. Partnering closely with the VP, Club Market, you’ll influence how we engage, retain, and grow our customer base—balancing strategic leadership with hands-on execution. Success in this role means strong renewal performance, meaningful upsell and cross-sell growth, accurate forecasting, and a team that thrives under clear expectations and thoughtful coaching. What You’ll Do: Lead & Develop a High-Impact Team - Recruit, hire, and develop top Account Management talent - Coach Account Managers through regular 1:1s, performance reviews, and forecast calls - Own team renewal and expansion revenue targets and drive consistent quota attainment - Establish clear expectations, KPIs, and accountability across the team - Oversee account coverage and assignments to balance workload and revenue opportunity - Build and maintain a strong operating cadence for the Account Management function Drive Revenue Growth & Retention - Own the post-sale revenue strategy, including renewals, retention, and expansion - Develop and execute account growth strategies aligned with company goals - Implement standardized renewal workflows, forecasting discipline, and pipeline rigor - Partner closely with Sales leadership to align on account ownership, expansion strategy, and renewals - Actively participate in discovery, renewals, and key client presentations Build Scalable Programs & Processes - Define and document the Account Management program, including engagement models, role expectations, and customer value proposition - Standardize the customer lifecycle journey—from onboarding handoff through renewal and ongoing engagement - Establish and monitor key metrics such as net retention, expansion ARR, customer health, and satisfaction - Use data and insights to continuously refine strategy and performance Be a Voice for the Customer - Serve as a trusted advocate for key clients across the organization - Partner with Product, Marketing, Finance, and Customer Support to improve the overall customer experience - Share customer feedback to influence product development and business strategy - Stay current on industry trends, competitors, and market conditions to help customers maximize Daxko’s value Reporting & Visibility - Provide regular updates to senior leadership on account performance, risks, and overall customer health What You Bring: Required Skills & Abilities - Excellent verbal, written, and presentation skills - Strong organizational and time-management abilities - Comfort leading through change and adapting to evolving business needs - Proven ability to manage complex, high-tier customer issues - A calm, solutions-oriented approach in high-pressure situations - A genuine passion for customer success and relationship building Education & Experience - Bachelor’s degree or equivalent experience - 7+ years of account management experience - 3+ years of people leadership or supervisory experience - Strong understanding of account management best practices - Proficiency in Salesforce - Strong working knowledge of Daxko solutions, add-on services, and third-party integrations Preferred Qualifications - MBA or advanced degree in a related field - 10+ years of customer service or sales experience - Extensive B2B Account Management experience - Deep expertise in at least two Daxko products and related integrations Travel & Work Environment - Up to 40% travel, including on-site customer visits - Regular video conferencing and phone communication - Prolonged computer use and hands-on participation in customer site observations Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: 🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options 💪 Monthly fitness reimbursement 🤑 401(k) matching 🍼 New-Parent Paid Leave 👖 Casual work environments 🏡 Flexible work - remote & hybrid All your information will be kept confidential according to EEO guidelines. #LI-Remote

We’re looking for a Manager of Site Reliability Engineering (SRE) who is passionate about building resilient systems and leading teams that keep critical services running smoothly. In this role, you’ll guide a team responsible for the reliability, performance, and operational health of our production environments. You’ll partner closely with engineering leaders to ensure our systems remain secure, scalable, and available for the organizations and communities who depend on them. What You’ll Do As the Manager of Site Reliability Engineering, you will lead a team responsible for the operational reliability of Daxko’s production platforms. Your work will focus on creating stable, high-performing systems while empowering your team to continuously improve how we operate and support our products. You will also: - Lead and support a team responsible for the reliability and performance of production systems, which includes: - Setting clear performance expectations and goals for team members - Providing ongoing coaching and real-time feedback - Ensuring team members have the training and resources they need to succeed - Coordinating on-call rotations and operational coverage - Supporting the team during critical incidents and outages - Managing team staffing, including hiring and headcount planning - Prioritize and coordinate work across operational initiatives, deployments, upgrades, and infrastructure improvements - Ensure high levels of system uptime, data integrity, and operational stability - Partner with Engineering Leads to align platform operations with product development needs - Maintain business continuity across all production assets - Monitor system health, performance, and capacity to proactively identify and resolve issues - Serve as a technical escalation point for complex infrastructure or platform challenges - Provide regular reporting on system availability, response times, and capacity trends - Ensure operations meet security, compliance, and regulatory requirements - Support and coordinate the team’s on-call rotation and incident response processes - Continuously improve operational practices through automation, tooling, and monitoring Technologies You’ll Work With Our platform relies on modern infrastructure and cloud technologies. Strong experience with several of the following areas is important: - Linux-based systems - Web server technologies (NGINX, PHP, Traefik, F5) - Virtualization platforms such as VMware - Cloud platforms including AWS and Azure - Containerization and orchestration (Docker, Kubernetes, Dynos) - Messaging and caching technologies (Redis, RabbitMQ) - A strong security mindset and experience implementing infrastructure security controls are essential. What You Bring You’re a thoughtful technical leader who enjoys solving complex operational challenges and helping engineers grow. We’re looking for someone who brings: - Strong analytical and problem-solving skills - Clear communication and collaboration skills - Experience leading teams in fast-moving technical environments - The ability to balance multiple priorities and make thoughtful decisions under pressure - Strong organizational and time management skills - A customer-focused mindset and commitment to system reliability - Bachelor’s degree in a technical discipline or equivalent professional experience - 3–5 years of experience leading or managing globally distributed engineering teams - 3–5 years of experience in a Site Reliability Engineering or similar infrastructure-focused role Preferred Experience - Experience serving as a technical lead on infrastructure or platform teams - Experience with modern observability and monitoring tools, such as OpenTelemetry, Instana, LogicMonitor, PagerDuty, or OpsGenie - Experience with infrastructure and automation tooling such as GitLab CI, Jenkins, Chef, Terraform, Elasticsearch, Kubernetes, or Rancher - Scripting experience in Ruby, Python, or Bash - Familiarity with SOC, PCI, or GDPR compliance standards - Experience working with issue tracking and collaboration tools such as the Atlassian suite - Experience supporting or developing applications built with Java, PHP, or Node - Experience automating operational processes and repetitive tasks Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: 🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options 💪 Monthly fitness reimbursement 🤑 401(k) matching 🍼 New-Parent Paid Leave 👖 Casual work environments 🏡 Flexible work - remote & hybrid All your information will be kept confidential according to EEO guidelines. #LI-Remote

We’re looking for a Senior Product Manager, Payments Platform to lead the strategy and evolution of our payments ecosystem. In this role, you’ll shape a platform that supports a broad portfolio of fitness and health club management solutions, ensuring it’s scalable, secure, and built for growth. This is a high-impact role for someone who enjoys working at the intersection of technology, customer experience, and business outcomes — and who brings a strong point of view backed by data. What you’ll do: - Own and evolve the payments platform roadmap, aligning priorities with company goals, customer needs, and market opportunities - Partner closely with engineering, payments services, and cross-functional teams to deliver a reliable, scalable, and high-performing platform - Drive platform adoption and growth by aligning capabilities with real customer and business needs - Ensure the platform supports a wide range of payment methods, workflows, and integrations across our products - Lead product decisions around compliance, fraud prevention, and security, including standards like PCI DSS - Translate customer insights, market trends, and partner input into clear product requirements and prioritized initiatives - Guide product delivery through thoughtful trade-offs, clear priorities, and strong execution in an agile environment - Act as a trusted expert and advocate for the payments platform, helping internal teams and external partners understand its value and capabilities - Support successful product launches by ensuring stakeholders are aligned, prepared, and set up for strong go-to-market execution What you bring: - Experience leading platform products or shared services used across multiple teams or customer groups - Strong knowledge of the payments ecosystem, including card-present and card-not-present transactions, ACH, recurring billing, and EMV technologies - A track record of scaling products and improving reliability, performance, and quality - Ability to balance long-term vision with hands-on execution, making thoughtful trade-offs along the way - Experience turning customer feedback and market insights into actionable product decisions - Confidence working cross-functionally and driving alignment across Engineering, Sales, Marketing, Support, and Customer Success - Comfort operating in a fast-paced environment with a focus on delivering meaningful outcomes What you’ll need: - Bachelor’s degree in Business, Marketing, Engineering, or a related field - 6+ years of experience in B2B software product management or a related role with commercial responsibility - 3+ years of experience in the payments industry (merchant, gateway, processor, or similar) - Strong communication skills with the ability to engage and influence stakeholders at all levels - Willingness to travel up to 25% Nice to have: - Product management certification (such as Pragmatic Marketing) - 8+ years of experience in B2B product management or related roles - Payments-related certifications Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: 🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options 💪 Monthly fitness reimbursement 🤑 401(k) matching 🍼 New-Parent Paid Leave 👖 Casual work environments 🏡 Flexible work - remote & hybrid All your information will be kept confidential according to EEO guidelines. #LI-Remote