Boston Children's Hospital is one of the United States’ largest pediatric medical centers. The specialty hospital in Boston, Massachusetts, was established in
Patient Experience Representative I
Location
Massachusetts
Posted
68 days ago
Salary
$19 - $28 / hour
Seniority
Senior
Job Description
Patient Experience Representative I
Boston Children's Hospital
Title: Patient Experience Representative I- Urology Call Center Location: Boston United States Job Description: Status Full-Time Standard Hours per Week 40 Job Category Administration Regular, Temporary, Per Diem Regular Pay Range $19.06-$27.64 Hourly Office/Site Location Boston Remote Eligibility Part Remote/Hybrid Job Posting Description At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Position summary You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations. Key responsibilities - Patient Encounter Management: - Providing positive and effective customer service that supports unit operations - Collaborating with referring providers and practices - Obtaining required authorizations to compile patient and staff schedules - Scheduling patients and supporting patients encounter - Administrative: - Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services - Providing routine clerical support as needed Minimum qualifications Education: - A high school level of education, bachelor’s degree preferred Experience: - Prior customer service or administrative experience preferred - The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations - The ability to work with diverse internal and external constituencies Schedule: M-F, 830am-5pm, primarily remote after 90 days This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years). The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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ScottsMiracle-GroScottsMiracle-Gro is the largest established lawn and garden product company in the United States. The company is best known for its line of plant fertilizers and lawn-care product
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