Beth Israel Lahey Health

Role Description When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Identifies, reviews, and interprets third party payments, adjustments and coding denials for all professional services. Reviews provider documentation in order to determine appropriate coding and initiate corrected claims and appeals. Duties include hands on coding, documentation review and other coding needs for ICD-9, ICD-10. Works directly with the Billing Supervisor and Coding Manager to resolve complex issues and denials through independent research and assigned projects. (remote) Qualifications - High School diploma or equivalent, plus additional specialized training associated with attainment of a recognized Coding Certificate. - CP (Certified Professional Coder through AAPC), CPC-A (Certified Professional Coder - Apprentice through AAPC), or CCS-P (Certified Coding Specialist Physician Based through AHIMA). - 1-2 years of experience in billing, coding, denial management environment related field. Requirements - Ability to work independently and take initiative. - Good judgment and problem-solving skills. - Excellent organizational skills. - Ability to interact and collaborate effectively and tactfully with staff, peers, and management. - Ability to promote teamwork through support and communication. - Ability to accept constructive feedback and initiate appropriate actions to correct situations. - Ability to work with frequent interruptions and respond appropriately to unexpected situations. Benefits - Pay Range: $25.00 - $34.00. - Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. - Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. Company Description As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers, and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Role Description When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This technical systems position will have an impact on physician, patient, and staff satisfaction by minimizing system downtime and maximizing system efficiency. - Contributes to the Beth Israel Lahey Health (BILH) system mission by implementing changes and updates to the PACS and Imaging Informatics systems and by supporting imaging informatics needs. - Acts as the primary Radiology Informatics resource for local Hospitals while serving as a member of the broader BILH Radiology Informatics team. Essential Duties & Responsibilities - Maintains the PACS (Picture Archive Communication System) under the guidance of CHIO and Radiology Informatics leadership. - Keeps the system operating at maximum efficiency, applies upgrades, tests for problems, and troubleshoots. - Maintains the Radiology Information System by monitoring the interface work queue, running reports, and addressing patient information issues. - Supports a voice recognition dictation system, managing radiologist templates and creating macros. - Tests upgrades, patches, and new implementations with vendors; creates test plans for submission to system-wide change control. - Orients and trains staff for department and role-specific use of information systems like RIS, PACS, and voice. - Recommends and implements changes to maximize system efficiency; maintains documentation and enhances training. - Collaborates with PACS Systems Coordinator and IS department to maximize workflow improvement and ensure compliance. - Acts as primary Radiology Informatics support for the local Hospital, assisting users with problem resolution and training. - Diagnoses and resolves problems related to radiology informatics supported systems as needed. - Advises, updates, and notifies local Radiology management and staff of computer information, changes, and downtime. - Maintains necessary records and documentation of software compliance and accuracy. - Provides documentation of upgrades and communicates changes to necessary end users. - Creates and runs clinical reports for Radiology Services as requested. - Develops, communicates, and implements local radiology information policies and procedures. - Reviews and updates local computer procedure manuals to meet accreditation requirements. - Works with BILH Revenue Cycle and Radiology Informatics leadership in maintaining compliance. - Maintains knowledge of new technology or procedures in the department by reading literature and attending seminars. Qualifications - Bachelor’s degree preferred. - At least 3 years of experience in a clinical position in the medical field. - At least 2 years of Radiology Information Systems (IS) experience. - A related IS degree may be considered in lieu of the IS experience. Requirements - Knowledge of Epic Radiant, multiple PACS systems/vendors, MModal voice recognition or similar systems. Benefits - Pay Range: $79,040.00 USD - $104,000.00 USD. - Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, and geography of work location. Company Description As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. - More than 35,000 people working together, including nurses, doctors, technicians, therapists, researchers, and teachers. - Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Role Description When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. (remote) The EHR Application Analyst II performs a variety of duties related to the information technology applications. Responsibilities include assisting with design, development, system configuration, implementation, continuous improvement and support of information systems for the organization. The EHR Application Analyst II must be comfortable working with multiple teams and key customers to ensure appropriate development and implementation of application functionality. Application Analyst Position will be one of the following: - Ambulatory - Home Heath/Hospice - ASAP - Beacon - Beaker - Phoenix - Research - Radiant - Cupid - WIllow - Clin Doc - Op-Time - Orders - Stork - Bugsy - Anesthesia - Security SER - HIM - PB - HB - HBB - Cadence - Prelude - Nursing Applications - Physician Applications - Revenue Cycle Applications - Administrative Applications - Ancillary Applications Qualifications - High School diploma or GED required. Bachelor's degree preferred. - 1-3 years related work experience required in Direct experience in Electronic Health Record implementation and support. In lieu of direct experience, min. 2-5 years of operational experience utilizing the applicable Electronic Health Records' applications. - Ability to analyze large data sets effectively and efficiently. - Vendor required certification in good standing (or proficiency if vendor accepts) for applications/modules employee is assigned to support. If not currently certified (or proficient), employee will have 6 months from their Date of Hire or Date of Transfer into a position that requires certification (proficiency) to obtain such certification. - Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Requirements - Defines, documents, builds and maintains EHR application content. (essential) - Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner. (essential) - Completes assigned projects and meets deadlines with moderate supervision from Team Leader and/or manager and begins to exhibit strong project management skills. (essential) - Escalates any issues that may adversely impact deliverables. (essential) - Achieves and maintains required certifications (if applicable) of respective EHR application and stay current with new application functionality and enhancements. (essential) - Acts as a liaison between IT, customers and/or vendors. Participates in meetings with all operational areas using the software application. (essential) - Prepares and maintains documentation, including analysis, design, programming, standard procedures and user guides. (essential) - Performs all other duties as needed or directed to meet the needs of the department and/or customer. (essential) - Provides on call / after hours support as required. (essential) - Mentors junior colleagues in the development of application knowledge. (essential) Benefits - Pay Range: $80,000.00 USD - $110,000.00 USD - The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Company Description As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Role Description The Executive Director, Revenue Integrity Operations provides systemwide leadership for charge capture, CDM governance & strategic pricing, revenue integrity edit management, and charge reconciliation across all Beth Israel Lahey Health (BILH) hospitals and affiliated entities. The Executive Director independently triages enterprise revenue integrity issues, directs cross-functional resolution efforts, ensures timely escalation and closure of systemic defects, and manages service levels for charge capture, edit resolution, and CDM operations. The Executive Director partners with hospital leaders, clinical departments, IT, Pricing, Finance, Compliance, and Revenue Cycle teams to drive resolution, eliminate root-cause issues, and ensure compliant, accurate revenue capture. (Remote) Essential Duties & Responsibilities - Oversight of Strategic Pricing Function: - Partner with the Strategic Pricing team to align charge structure, pricing methodologies, and CDM governance across the enterprise. - Ensure pricing changes are operationally executable, properly built into Epic systems, and reconciled through charge capture workflows. - Serve as an operational counterpart to Pricing leadership, ensuring downstream charge behavior, edits, and reimbursement impacts are monitored and addressed. - Direct and independently manage the triage, routing, and resolution of enterprise revenue integrity issues including charging defects, workflow failures, systemic edit patterns, and payer requirement changes. - Maintain ownership of issue escalation pathways and ensure timely closure with cross-functional coordination. - Define, monitor, and manage service levels (SLAs) for charge posting timeliness, edit resolution, CDM turnaround, audit response, and charge reconciliation. - Lead systemwide adoption of standardized charge capture workflows, reconciliation processes, and CDM governance practices. - Provide operational direction to revenue integrity staff and partner teams across BILH to ensure consistent application of enterprise standards. - Lead cross-functional workgroups to address charging issues, regulatory changes, Epic build impacts, and payer-driven charging requirements. - Oversee day-to-day charge review, edit work queue management, prioritization, quality controls, and escalation pathways. - Drive financial performance by ensuring accurate gross revenue capture and supporting net revenue optimization. - Produce executive-ready reporting and analytics on charge capture, edit trends, and CDM performance. Qualifications - Bachelor’s degree required; Master’s degree preferred. - Minimum of 10 years’ progressive experience in revenue integrity, charge capture, CDM governance, or revenue cycle operations, including multi-facility or systemwide leadership experience; strong leadership skills. - Experience with Epic charge router logic, workflow optimization, and reporting tools. Skills, Knowledge & Abilities - Deep expertise in end-to-end charge capture workflows (hospital and professional billing). - Strong command of edit logic, payer rules, and regulatory compliance. - Advanced understanding of CDM structure, governance models, and pricing methodology. - Ability to influence leaders across clinical, financial, and operational domains. - Proven ability to prioritize and manage multiple complex issues in a high-volume environment. - Demonstrated ability to independently manage complex issues and direct cross-organizational resolution efforts. Preferred Qualifications & Skills - Revenue Cycle or Analytics certifications preferred. Key Business Relationships - Hospital CFOs & Executive Directors – Ensure effective implementation of enterprise RI standards. - Clinical Revenue Cycle Lead – Align on enterprise RI priorities and system performance. - Revenue Cycle Business Partners – Communicate charge performance trends and triage barriers. - Strategic Pricing & BILPN – Coordinate pricing structure and CDM changes with BILPN Contracting function. - IT / Epic Application Teams – Drive build governance, testing, and operational readiness. - Compliance & Internal Audit – Ensure regulatory adherence and audit readiness. Physical Requirements & Environment - Standard office environment; extensive computer use; ability to travel between sites as needed. Pay Range $180,000.00 USD - $210,000.00 USD Equal Opportunity Employer/Veterans/Disabled

Role Description When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This role involves supporting Londonderry imaging and procedure authorizations. Contribute to Beth Israel Lahey Health’s (BILH) mission by ensuring that all information necessary for proper financial reimbursement for high-dollar patient care is analyzed and submitted to insurance companies for approval prior to the patient’s date of service. Responsibilities include: - Accessing work queues and reports to determine financial clearance status of specific patient services. - Ensuring demographic and patient contact information is complete and verified. - Verifying guarantor type and information, ensuring correct assignment to the account. - Creating and verifying all possible coverages, resolving discrepancies. - Collecting and validating visit-related registration information. - Verifying Primary Care Physician (PCP) information and ensuring appropriate referrals are in place. - Processing referrals and ensuring proper tracking and redirection. - Identifying non-covered services and preparing proper Advance Notice Beneficiary (ABN) or waiver. - Analyzing clinical documentation and submitting precertification requests. - Escalating challenging accounts to provider representatives. - Collaborating with clinical departments for scheduling of approved procedures. - Escalating non-certified urgent cases to appropriate departments for approval. - Verifying covered benefits and contacting patients and providers to resolve discrepancies. - Understanding clinical guidelines for payors requiring authorization. - Communicating with patients about their financial clearance status. - Working with Financial Counselors and other entities to resolve financial clearance questions. - Researching claim edits and payment denials related to financial clearance. Qualifications - High School Diploma or equivalent. - At least two years prior experience in a business/health care setting. - Knowledge of insurance coverage and/or reimbursement. - Experience providing customer service while processing and verifying electronic demographic and financial information. Requirements - Able to work successfully in a fast-paced, multi-task environment. - Able to process electronic information and data accurately and efficiently. - Must be able to read, write, and communicate effectively in English. Benefits - Pay Range: $21.53 - $28.98. - Compensation may exceed the base hourly rate depending on various factors. - All staff must be vaccinated against influenza as a condition of employment. Company Description More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers, and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled.

Role Description When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Beth Israel Lahey Health (BILH) is seeking an Analytics Quality Manager to lead enterprise efforts focused on ensuring the accuracy, reliability, and usability of reporting across the BILH analytics ecosystem. The Analytics Quality Manager oversees the quality management lifecycle for enterprise reporting assets, including reports, dashboards, metrics, data extracts, and automated data transfer processes. This role establishes monitoring frameworks, conducts quality audits, and leads initiatives to improve the consistency and reliability of reporting across enterprise analytics platforms. Working closely with analytics engineering, reporting teams, and operational stakeholders, the Analytics Quality Manager ensures that BILH leaders can rely on analytics outputs to support critical decisions related to patient care, operational performance, and financial outcomes. Qualifications - Bachelor’s degree in Information Systems, Healthcare Informatics, Data Analytics, Computer Science, or related field, or equivalent combination of education and experience. - Minimum 5 years of experience in healthcare analytics, reporting governance, data quality management, or related analytics roles. - Experience working with enterprise reporting platforms and healthcare data environments. - Demonstrated experience managing reporting lifecycle, governance processes, or data quality programs. Requirements - Establish and maintain data quality standards, validation rules, and monitoring frameworks. - Implement processes to ensure accuracy, completeness, consistency, and timeliness of data. - Oversee data profiling, anomaly detection, and root-cause analysis for data issues. - Ensure compliance with data governance policies and regulatory requirements. - Review and validate analytical models, data extracts, dashboards, and reporting outputs for accuracy and reliability. - Develop and enforce best practices for data collection, transformation, and analysis. - Collaborate with analytics teams to optimize data efficiency and quality. - Review Caboodle Data Model Components (DMCs) to ensure alignment with enterprise data standards. - Identify redundant, obsolete, or unused reporting content and coordinate retirement or consolidation efforts. - Conduct regular audits of data analytics workflows to ensure adherence to quality standards. - Review dashboards, reports, metrics, and analytical models for accuracy and alignment with business requirements and definitions. - Perform periodic compliance reviews to ensure data handling meets internal and external regulatory expectations. - Document audit findings, recommend corrective actions, and track remediation progress. - Develop audit checklists, quality scorecards, and documentation. - Lead initiatives to improve data quality across the organization. - Manage quality analysts or data stewards as needed. - Define KPIs and performance metrics for data quality and analytics reliability. - Drive continuous improvement in analytics workflows and governance frameworks. Benefits - Pay Range: $130,000.00 USD - $165,000.00 USD - As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. - Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Key Business Relationships - Analytics Engineering Lead: Ensure alignment between data models, reporting logic, and enterprise data standards. - Business Intelligence & Reporting Teams: Collaborate on upgrade impact and remediation of reporting issues. - Clinical and Operational Leaders: Ensure enterprise reports meet operational needs and maintain trust in reported metrics. - Data Governance Leadership: Align reporting standards and metric definitions with enterprise governance policies. - IT Platform and Infrastructure Teams: Coordinate on reporting platform performance, upgrades, and reliability monitoring. - Data & Analytics Leadership: Provide reporting quality insights, platform performance indicators, and improvement recommendations. - Enterprise Data Stewards/Governance Groups: Partner on metric definitions, data integrity issues, and enterprise reporting standards. Physical Requirements & Environment This position is primarily performed in a standard office or remote work environment. Work requires extended periods of computer use, participation in virtual meetings, and collaboration across multiple teams and departments. Equal Opportunity Employer/Veterans/Disabled

Title: Cardiac Cath Lab / EP Lab Technologist - Per Diem Location: Mount Auburn Hospital, Cambridge Job Description: Mount Auburn Hospital time type Part time job requisition id JR92025 When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides competent compassionate care based on scientific principles Cares for patients undergoing invasive and non-invasive procedures in the Department(s): Cath Lab, Electrophysiology Lab, and CVOR (Cardiovascular Operating Room) as detailed below. Recognizes changes in patient status and reports to primary nurse and/or attending physician Provides necessary interventions to/for the patient as allowed by state regulations and by the direction of the attending physician. Acquires/maintains competency in radiation safety principles Collaborates with physicians, registered nurses, other technologists, and perfusionists regarding individualized patient plan of care Ability to adapt to a fast-paced environment Good interpersonal and communication skills Acquires/maintains competency in use of the electronic medical record Responsible for re-stocking of equipment and supplies. Will reorder additional items as needed for the department and procedures. Responsible for charging supplies and procedures to each patient account after each procedure. Collaborates with various departments to ensure continuity of care: Emergency Department, SICU/MICU, CVOR, Perfusion, Echo Lab, Anesthesia, PACU, etc. Performs all other duties as assigned Job Description: - Cath Lab / EP Lab Department Description The Invasive Cardiology Department at Mount Auburn Hospital is comprised of the Cardiac Catheterization Lab (Cath Lab) and the Electrophysiology Lab (EP Lab). The department offers comprehensive diagnostic and interventional procedures to our patients. The clinical staff is comprised of a mixture of registered nurses, cardiovascular technologists, and radiologic technologists. The department is comprised of two Cath Labs, one EP Lab, and a six bed holding room for pre- and post-procedure care. Additionally, Cath/EP Lab staff work collaboratively with the cardiac surgery team in the hybrid CVOR to care for patients undergoing TAVR procedure. Invasive Cardiology staff is cross-trained to care for patients in all of the areas listed above. - Cath Lab Duties Performs daily equipment and room checks to ensure safe operation of all cardiology supplemental equipment. This includes quality assurance checks, logging of results, troubleshooting equipment, and calibration of equipment. Technologist will notify leadership of any equipment requiring a service call by the vendor. Acquires/maintains competency in all diagnostic and interventional cardiac catheterization procedures done at Mount Auburn Hospital. This includes (but not limited to) diagnostic coronary angiography, percutaneous interventions, right heart cath, pericardiocentesis, left ventricular support devices (intra-aortic balloon pump, Impella, and extracorporeal membrane oxygenation). The technologist will acquire/maintain competency in aseptic and sterile techniques for the preparation and maintenance of procedural equipment and sterile table. The technologist will acquire/maintain competency in hemodynamic monitoring. Hemodynamic monitoring includes (but not limited to) continuous arterial pressure and right heart pressure monitoring. Technologist will communicate any acute changes to the physician and nurse. Acquires/maintains competency in various procedure room roles as needed for the department (circulating, monitoring, and/or scrubbing). Circulator role: The circulator will gather and hand-off all necessary diagnostic and emergency equipment to the physician and/or scrub. Monitor role: The monitor will analyze and monitor the patient’s heart rate, heart rhythm, and invasive blood pressures throughout the duration of the procedure and alert the physician and team of any acute changes. The monitor is also responsible for observing and documenting all the pertinent procedure details in the patient’s electronic medical record. Scrub role: The scrub will don sterile attire (gown and gloves) in order to directly assist the attending physician throughout the duration of the procedure. The scrub will maintain competency in all necessary diagnostic and interventional equipment on the sterile field. The technologist will maintain competency in standard cath lab equipment: diagnostic catheters, guidewires, interventional catheters, pulmonary artery catheters, angioplasty balloons, drug-eluting stents, bare-metal stents, and arterial closure devices. The technologist will acquire/maintain competency in the usage of Rotapro (formerly known as Rotablator) for coronary rotational atherectomy, IVUS (intra-vascular ultrasound), and FFR (fractional flow reserve). The technologist will successfully complete and maintain competency in AHA ACLS (American Heart Association Advanced Cardiovascular Life Support) and resuscitation teamwork through training and classwork. ACLS certification will be renewed every 2 years. Acquires/maintains competency in the initiation of mechanical circulatory support for hemodynamic support: intra-aortic balloon pump (IABP), Impella, and extracorporeal membrane oxygenation. EP (Electrophysiology) Lab Duties The technologist will acquires/maintain competency in all diagnostic and interventional EP procedures done at Mount Auburn Hospital: diagnostic electrophysiology and pacing maneuvers, supraventricular tachycardia ablations, atrial flutter ablations, atrial fibrillation ablation (pulmonary vein isolation), atrioventricular node ablation, ventricular tachycardia ablations. The technologist will acquire/maintain competency in the workflow of utilizing the cardiac mapping system during diagnostic and interventional electrophysiologic procedures. The technologist will be responsible for monitoring the patient’s heart rate and rhythm during all EP procedures and immediately notifying the physician of any acute changes or life-threatening rhythms. The technologist will be competent in emergency defibrillation and emergency anti-tachycardic pacing maneuvers. The technologist will acquire/maintain competency in the set-up and usage of ablation catheters and ablation generators. The technologist will acquire/maintain competency in all cardiac rhythm management (CRM) device implants and generator change procedures: implantable cardioverter-defibrillator (ICD) and pacemakers. The technologist will acquire/maintain competency in sterile technique required for pacer and ICD implant procedures. The technologist will also maintain full competency in the scrub role during implants and assisting the physicians. CVOR (Cardiovascular Operating Room) Duties The Cath/EP technologist will be assigned to assist the physician and team with structural heart procedures in the CVOR: transcatheter aortic valve replacement (TAVR), patent foramen ovale (PFO) closures, left atrial appending closures (Watchman device implants), or other procedures as assigned. The technologist may be assigned to any of the following roles in the CVOR: scrub tech, circulating tech, or recording tech. The technologist will be competent in all roles. Collaborates with CVOR and Perfusion staff for continuity of care during the cases noted above or as assigned. Requirements Bachelor’s degree in health-related field required Current BLS required Current ACLS preferred Radiologic technologist (RT-R), Registered Cardiovascular Invasive Specialist (RCIS), and/or Registered Cardiac Electrophysiology Specialist (RCES) highly preferred Available for flexible dayshifts per department needs between the hours of 0630 and 1730 (mix of 8, 9, or 10-hour shifts may be utilized) Available to be on-call on a rotating basis as assigned by the department needs. On-call response time is 30 minutes or less. On-call requirement: 1-2 nights/week in addition to every 4th weekend for all full-time and part-time staff or per departmental needs Holidays per rotation Ability to adapt to a fast-paced environment required Cath Lab, EP Lab, or Interventional Radiology experience preferred IABP, Impella, and/or ECMO experience preferred Pay Range: $48.00 - $71.33 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Title: Patient Navigator - BILH Weight Management Program (Hybrid/Remote) locations BILH Pharmacy time type Full time job requisition id JR94499 Job Description: Primary Responsibilities: 1. Performs direct outreach to patients to initiate patient engagement and enrollment with the clinic and perform introduction of the clinic, schedule initial appointment with clinician, and if necessary, follow-up assistance. 2. Proactively contact patients to resolve and follow-up on potential barriers for appointment or program enrollment including reviewing patient records for enrollment requirements. Maintains and reviews KPI dashboards with program leadership on a recurring basis. 3. Leverages Motivational Interviewing techniques or similar tools to engage patients and provides emotional support to patients throughout the care journey. 4. Documents patient communication in the Electronic Medical Record (EMR) using encounter notes, in basket messages and MyChart and internal program management software. 5. Verifies and updates patient insurance information when scheduling visits 6. Provides general clerical support, this may include: filing, making appointments, photocopying, faxing, preparing and sending mail, making reminder phone calls, and maintaining contacts database 7. Answers incoming calls to the clinic and escalates any patient issues to the appropriate team member 8. Contributes to the workflow and process improvements and the development of new ideas that impact the program Required Qualifications: 1. Education: High School Degree or GED. College level study a plus. 2. Experience: No prior experience necessary. Prior customer service experience or patient care experience a plus. 3. Skills, Knowledge and Abilities: Strong communication and interpersonal skills required. Ability to work in both a team environment and independently. Ability to think creatively and recommend solutions to problems. Experience working and building relationships with patients and care team members in a healthcare or community-based setting (preferred) 4. Previous customer services experience (preferred). 5. Completed motivational interview (MI) training (preferred). 6. Ability to work in a multicultural diverse environment as a member of a health care team. 7. Strong communication (oral and written), interpersonal, organizational, and record keeping skills. 8. Ability to handle multiple tasks and responsibilities at the same time effectively. Ability to work independently and as part of a team. 9. Ability to maintain confidentiality and sensitivity to cultural differences. Ability to understand basic medical terminology. 10. Ability to be flexible and easily adapt to change. Familiar with Microsoft Office applications including Outlook, Teams, SharePoint, Excel, Pay Range: $26.00 - $34.99 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Role Description When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The EHR Application Analyst IV performs a variety of duties related to the information technology applications. Responsibilities include: - Assisting with design, development, system configuration, implementation, continuous improvement, and support of information systems for the organization. - Working with multiple teams and key customers to ensure appropriate development and implementation of application functionality. - Application Analyst Position will be one of the following: Ambulatory, Home Health/Hospice, ASAP, Beacon, Beaker, Phoenix, Research, Radiant, Cupid, Willow, Clin Doc, Op-Time, Orders, Stork, Bugsy, Anesthesia, Security SER, HIM, PB, HB, HBB, Cadence, Prelude, Nursing Applications, Physician Applications, Revenue Cycle Applications, Administrative Applications, Ancillary Applications. (Remote) Qualifications - High School diploma or GED required; Bachelor's degree preferred. - 5-8 years related work experience required in Direct experience in Electronic Health Record implementation and support. - Vendor required certification in good standing (or proficiency if vendor accepts) for applications/modules employee is assigned to support. - Ability to assess problems and projects in need of attention and work to complete/resolve independently with little supervision. - Possesses advanced application knowledge and can effectively apply knowledge to unique scenarios and problems that arise. - Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. Requirements - Ability to independently lead projects adhering to defined project management strategies and guidelines. - Is an application expert and serves as a resource for all team members as well as other application teams. - Achieves and maintains required certifications (if applicable) of respective EHR application. - Acts as a liaison between IT, customers and/or vendors. - Prepares and maintains documentation, including analysis, design, programming, standard procedures and user guides. - Performs all other duties as needed or directed to meet the needs of the department and/or customer. - Ability to communicate effectively with all levels of leadership across all entities up to and including C Level interactions. - Mentors junior colleagues in the development of application knowledge and project management skills. Benefits - Pay Range: $119,995.00 USD - $147,680.00 USD. - As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. - Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Company Description More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

• Monitor and analyze across multiple security platforms • Assess the security impact of alerts and anomalies • Develop reports to describe high impact security issues • Conduct research on emerging security threats