• Make meaningful contributions that fuel critical outcomes for complex government and intelligence projects • Transform customer interaction data into practical business insights • Drive performance improvements and strengthen compliance in call center operations • Collaborate with operational leaders and adjacent departments • Conduct weekly audits of customer interactions to fortify QA compliance • Utilize MS Excel for data analysis and trend identification • Compose high-level communications and presentations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Hours: Monday – Friday - 8-hour shift. There are 2 shifts available - 10am - 7pm CT or 11am - 8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks You will enjoy the flexibility to telecommute* from anywhere within the U.S as you take on some tough challenges. Primary Responsibilities: - Conducts in-bound and out-bound calls for program requirements including, but not limited to medication adherence member outreach calls, reminder calls, prescription refill calls and provider follow-up calls in a call center environment - Completes calls/assignments and ensures census management, productivity weekly and monthly standards are met - Exhibits excellent phone and communication skills while providing complete and accurate information to customers - Receives and responds to escalated inquiries from all communication venues: e.g., task queues, portal, claim queue, department documentation platform - Perform review of prescription claims documentation collect and maintain eligibility information in an appropriate and confidential manner - Provide support to internal staff and providers with respect to Medicare drug related issues; request additional or supplemental information via correspondence to complete applications - Provides clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports - Adheres to assigned schedule and quality metrics - Provides clerical and/or administrative support to pharmacy staff and managers for special projects and reports - Provides excellent customer service by serving as a resource to all internal and external customers - Participate in and contribute to the overall pharmacy quality improvement initiatives - Assist in training for new hires and internal staff - Attends required meetings and required participation in special committees as needed - Demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, and managers - Demonstrate a high degree of professionalism to always include both personal conduct and appearance - Ability to always maintain strict confidentiality to include but limited to patients and coworkers - Compliance with all organizational policies regarding ethical business practices - Ability to work independently, with some supervision and direction from manager - Must adhere to all department policies and procedures - Ability to work any schedule between 8am-8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks - Performs other duties as assigned - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED (or higher) - 6+ months of administrative support experience - 6+ months of experience in a pharmacy/medical/healthcare setting - 6+ months of call center experience - 6+ months of experience with medical terminology - Basic level of proficiency with Microsoft Office products, including Word and Outlook - Ability to work an 8-hour shift Monday – Friday. Either 10am - 7pm CT or 11am - 8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks - Access to a dedicated work area established that is separated from other living areas and provides information privacy to keep all company sensitive documents secure (if applicable) Preferred Qualifications: - Certified and/or Registered Pharmacy Technician - Certified Medical Assistant (training or certification) - 2+ years of experience in a pharmacy setting - 2+ years of experience in a physician’s clinic or hospital - Bilingual language proficiency (English/Spanish) Soft Skills: - Ability to handle / diffuse escalated issues professionally - Excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, and managers - Demonstrate a high degree of professionalism to always include both personal conduct and appearance - Ability to always maintain strict confidentiality to include but limited to patients and coworkers - Compliance with all organizational policies regarding ethical business practices - Adhere to all department policies and procedures - Ability to work independently, with some supervision and direction from manager *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

Client Service Role – Remote Opportunity Location: 100% Remote Schedule: Flexible Are you a passionate professional with aspirations to lead and make a meaningful impact? AO is seeking dedicated individuals to join our leadership team. Enjoy the freedom of working from home, a flexible schedule, and access to mentorship opportunities designed to elevate your career. Requirements / Responsibilities / Rewards - Work From Home: Deliver exceptional customer service from the comfort of your own space - Flexible Schedule: Tailor your hours to fit your lifestyle and personal commitments - Mentorship Available: Learn from seasoned professionals to sharpen your leadership skills and advance in your career Perks & Incentives - Annual Incentive Trips: Rewarding top-performing leaders with unforgettable travel experiences - Insurance Reimbursement Program: Protect your health and well-being - Mentorship Training: Specialized programs to enhance leadership and management capabilities - Unionized Environment: Join a supportive community where your rights are safeguarded Qualifications - Commitment to delivering exceptional customer service - Excellent communication and interpersonal skills - Ability to lead and motivate teams toward outstanding results - Eagerness to learn, grow, and thrive in a dynamic environment Apply now to join AO as a Client Service Leader! Work from home, enjoy flexible scheduling, receive mentorship, and advance your career while helping shape the future of our customer service excellence.

Remote Representative – Be Part of Record-Breaking Growth Location: 100% Remote – Work From Home As of 2025, we’ve achieved the largest weekly, monthly, and quarterly results in company history—and our momentum continues. We’re expanding our team with driven, talented individuals ready to grow in a high-performance, supportive environment. With world-class mentorship, proven systems, and clear advancement opportunities, this could be the career move that transforms your future. What We Offer Stable Work-From-Home Opportunity Enjoy the flexibility of remote work with the structure and support needed for long-term success. Ongoing Training & Development Participate in virtual workshops and coaching sessions led by experienced industry leaders. Weekly Pay + Performance Bonuses Earn consistent income with additional rewards tied directly to your results. Union Support & Representation Benefit from built-in stability and professional protection. Comprehensive Benefits - Life insurance coverage (including accidental death benefits) - Medical insurance reimbursement Industry-Leading Technology Access modern tools and systems designed to maximize efficiency and performance. Leadership Events & Conferences Learn from top performers and expand your professional network. Incentive Travel & Recognition Celebrate success with performance-based trips and team experiences. How to Apply Submit your updated resume along with your compensation requirements for consideration. Interview Process All interviews are conducted via Zoom video conferencing to ensure convenience and accessibility. Ready to Grow With Us? If you’re ready to be part of a company making history while building a flexible, rewarding remote career, we encourage you to apply today. Take the next step toward your future—right from home. 🚀