• Leading the strategy for Monzo’s Workforce Systems, across forecasting, capacity planning, scheduling, work status, task assignment and service performance. • Building and developing a high-performing team across forecasting, measurement, analytics and operational data products, while helping shape the wider workforce systems roadmap with Product and Engineering. • Building production-grade data products that support live operational decisions - including forecasting, schedule fit, work-status signals, capacity impact, throughput and service-performance measures. • Improving how we forecast and plan demand, including forecast accuracy, bias, uncertainty, feedback loops, and the impact of new products, new markets, AI agents and changing customer behaviour. • Connecting forecasts, schedules and live execution, so teams can understand how operational reality is changing and take action at the right time. • Developing stronger system controls for capacity decisions, including forecast releases, demand changes, operational process changes, tooling launches and staffing decisions. • Evolving how Forecast Change Requests and capacity-impacting changes work, moving toward system-supported decisioning, impact assessment and guardrails. • Partnering deeply with Product and Engineering to define and build the workflows, metrics, controls and technical capabilities that help teams make better workforce decisions. • Helping evolve task assignment and routing, so work is allocated based on schedule, skill, capacity, prioritisation logic and live service needs. • Raising the analytical and statistical bar across workforce planning and service performance, helping teams reason clearly about forecast error, AHT, workload, volatility, throughput, schedule adherence and customer outcomes. • Transforming the operating model for the next stage of scale, helping teams move toward exception-based operation, feedback loops and system-led control. • Working with senior leaders across Ops, Data, Product, Engineering and Finance to make trade-offs between service quality, cost, capacity, risk and speed of execution.

• Build the commercial hiring engine from the ground up. • Further develop and execute the talent strategy to support go-to-market buildout. • Partner with leadership as a trusted advisor and challenge assumptions. • Define and operationalize hiring criteria based on company values. • Upgrade talent assessment methods with simulations and case work. • Lead and scale the Talent Acquisition function.

Role Description The Director of Business Development, Contingency Federal Operations is a senior business development leader responsible for driving capture, pipeline development, and revenue growth across contingency operations, disaster response, humanitarian assistance, and facility support markets for three Choctaw Global subsidiary companies: Choctaw Premier Services (CPS), Choctaw Defense Services (CDS), and the future Choctaw Logistics Solutions (CLS). This role leads the full business development lifecycle from opportunity identification through contract award, cultivating executive-level relationships with federal agencies and industry partners across each business unit's target market. - Lead business development strategy across three business units: CPS, CDS, and CLS. - Develop and execute a unified federal market strategy leveraging each business unit's 8(a) tribal status. - Align opportunity pursuit strategies with Choctaw Global’s portfolio growth objectives. - Identify synergistic opportunities across the three business units. Qualifications - Proven ability to develop and execute business development strategies within federal health and/or health technology markets. - Demonstrated success leading federal capture strategies and contract pursuits. - Ability to identify, qualify, and expand federal contracting opportunities aligned with organizational capabilities. - Strong understanding of federal procurement processes and acquisition lifecycles. - Ability to build relationships with federal stakeholders and industry partners. - Strong analytical skills for evaluating opportunities based on strategic alignment and win probability. - Demonstrated record of success pursuing federal contracts and supporting federal proposal efforts. Requirements - Bachelor's degree in business administration, public administration, logistics, political science, or related discipline. - Minimum of ten (10) years' experience in federal business development, capture management, or growth strategy roles. - Demonstrated record of closing at least $100 million in federal contract wins over career. - Experience working with federal procurement processes including FAR, DFARS, GWACs, IDIQ vehicles, and task order competitions. - Experience supporting business development for SBA 8(a) companies, tribally owned businesses, or small disadvantaged businesses. Preferred - Master's degree in business administration, public administration, or related discipline. - Minimum of fifteen (15) years' experience in federal business development, capture management, or growth strategy roles. - Direct experience supporting contingency operations contracts including LOGCAP, AFCAP, FEMA disaster response contracts, or OCONUS base support. - Experience pursuing facility support contracts at DoD/W installations CONUS and/or OCONUS. - Experience supporting Tribal 8(a) companies and leveraging tribal sole-source authority as a capture strategy. - Familiarity with relevant NAICS codes including 624230, 541614, 561210, and related codes. - Active federal security clearance. - Prior military service or direct experience supporting military contingency operations, base camp operations, or logistics. Competencies - Federal Contingency and Facility Support Market Knowledge - Multi-Business Unit Business Development Strategy - 8(a) Tribal Sole-Source Capture Strategy - Federal Agency Relationship Development - Capture Management and Opportunity Shaping - Teaming and Mentor-Protégé Strategy - Proposal Strategy Development - Competitive Analysis and Win Strategy - Pipeline Management and Forecasting - CONUS and OCONUS DoD Market Knowledge Key Performance Indicators - Total qualified pipeline value across all three business units (CPS, CDS, CLS) - Number of opportunities advanced to capture stage per business unit - Federal contract awards secured and revenue generated - Win rate on pursued opportunities - Number of 8(a) sole-source awards pursued and secured - Strategic partnership, teaming agreements, and Mentor-Protégé relationships established - Accuracy of pipeline forecasting and revenue projection

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Sales Engineering Director based in the United States, reporting to our Sr Director, Specialist Solution Architect within the Sales and Go-to-Market department. You will lead and grow the sales engineering organization for the Data Security Product line, including the Gen AI market, across the US, Canada and LATAM. You will align closely with GTM Sales Leaders, Product Management, and Engineering to execute strategic solutions and close deals for customers and partners. What you’ll do (Role Expectations) - Recruit, mentor, and develop the sales engineering team covering the Americas. - Refine and scale core sales engineering processes including discovery, technical qualification, and proof-of-concept - Partner with sales leadership and clients to design and present business solutions that drive revenue growth - Work within a matrixed environment to promote and support the Data Security Business line through value-based selling Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Bachelor’s Degree in Engineering, a related field, or equivalent experience - Proven track record in sales or systems engineering with experience managing and directing a sales engineering team - Demonstrated experience in mentoring, coaching, and talent development - Technical expertise in Data Protection and web-related technologies - Proven ability to communicate value-based selling in a matrixed GTM environment What Will Make You Stand Out (Preferred Qualifications) - Experience working with Zscaler or competitive solutions within the Data Protection Market - Deep understanding of SaaS-based technologies and regulatory compliance across EMEA and APJ - Experience teaming with large GTM and Partner Ecosystems in a matrix environment #LI-BR1 #LI-remote Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $183,750—$262,500 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.