Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. This position is remote in Orange, CA. The Appeals & Grievance Coordinator is responsible for the day-to-day functions of the tracking and trending of all grievances, appeals, and complaints received within the Member Services Department. Acts as the primary investigator and contact person for member and provider grievances and appeals. GENERAL DUTIES/RESPONSIBILITIES : 1. Acknowledges the receipt of all grievance/appeals, and CTM (Complaint Tracking Module). 2. Gathers pertinent and relevant information from the member and/or provider regarding the grievance/appeal, determines the appropriate resolution of the grievance/appeal per standard policies and procedures; and notifies the appropriate parties of the resolution and ensuring that all internal processes are completed to resolve the issue. 3. Composes written correspondence to members in accordance to plan policy and CMS Guidelines. 4. Conducts non-biased, accurate, timely and comprehensive investigation of all the facts related to the grievance/appeal. 5. Thoroughly documents all action taken on behalf of the member or provider to resolve the grievance/appeal. 6. Ensures that all grievances/appeals are processed in adherence to the Centers for Medicare and Medicaid (CMS) guidelines and plan policy. 7. Prepares case files for Medical Director Review and external (including IRE) review of grievances/appeals as appropriate. 8. Prepares clear, objective, accurate and comprehensive case histories for presentation and consideration at committee meetings (including Board of Directors). 9. Maintains accurate and timely documentation, including complete files of all grievances/appeals. Prepares monthly and quarterly reports as requested. 10. Identifies training opportunities and potential system and process improvements relating to grievance/appeal data. 11. Participates in periodic review and update of grievance/appeal policies and procedures to reflect appropriate legal and CMS requirements as well as participate in periodic CMS Audit preparations and regulator meetings/interviews. 12. Other duties as assigned. Job Requirements: Experience: • Required: Two years’ experience in data entry and general office background. Three years of customer service experience. Minimum 1 year Member Services or similar experience. • Preferred: 2 years healthcare or insurance experience in a senior setting. Education: • Required: High School Diploma or GED. • Preferred: Associate degree (A.A.) degree. Training: • Required: • Preferred: Specialized Skills: • Required: - Knowledge of MediCal and Medicare Managed Care Plans. - Ability to Keyboard/Type 40+ words per minute and use the 10-key by touch. - Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. - Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; - Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. - Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance. - Reasoning Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. - Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. • Preferred: Bi-lingual (English/Spanish) Licensure: • Required: None Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1 While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. 2 The employee is frequently required to walk; stand; reach with hands and arms. 3 The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. 4 The employee must occasionally lift and/or move up to 20 pounds. 5 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Pay Range: $44,790.00 - $67,185.00Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.

• Design and execute event strategies that directly support engagement and growth within top-tier strategic accounts. Partner with Sales, Account Management, and ABM teams to align event plans with account goals and pipeline objectives. • Lead the planning and execution of flagship tradeshows, third-party conferences, and executive experiences that advance strategic account objectives. Oversee logistics, vendor management, and cross-functional coordination to ensure on-brand, high-impact delivery. • Develop event programs that accelerate the sales cycle, influence pipeline creation, and deliver measurable ROI across key verticals and strategic segments. • Oversee onsite brand presence — booth design, messaging, activations, and experiences — ensuring consistency and excellence across all touchpoints. Collaborate with Product Marketing to bring our brand story to life through compelling thought leadership, content, and event narratives. • Identify and secure high-impact speaking, sponsorship, and partner opportunities to showcase Observe.AI’s deep expertise and leadership in the GenAI and CX markets. • Partner closely with Sales, Demand Generation, and Product Marketing to drive unified messaging, maximize ROI, and ensure measurable outcomes tied to pipeline and account engagement. • Establish clear event KPIs and continuously optimize event performance to enhance reach, impact, and ROI.

Job Description: Role Purpose The Senior Manager, Event Management is a seasoned event specialist and local market expert responsible for leading all phases of event execution—from planning and preparation through on‑site activation and post‑event reporting. Events typically include staffing, product sampling, consumer engagement, asset logistics, POS coordination, and production. This role partners closely with cross‑functional teams, serves as a primary client contact, and leads a team that includes two Market Associates and a Brand Ambassador team, along with additional part‑time and (when applicable) full‑time employees. Location: Dallas–Fort Worth, TX (local candidates only) Reports to: Regional Director Key Responsibilities - Lead end‑to‑end event operations, ensuring seamless planning, execution, and reporting. - Act as the primary liaison for clients and internal cross‑functional partners. - Manage and develop two Market Associates and the Brand Ambassador team, including recruiting, hiring, onboarding, scheduling, coaching, and performance management. - Oversee financial and operational management of part‑time and full‑time staff. - Uphold established SOPs, policies, and protocols for issue resolution. - Manage local warehousing, ensuring POS materials and event assets are maintained, operable, and activation‑ready. - Create and present program recaps using data and insights to evaluate performance and inform strategy, planning, and volume phasing. - Lead cross‑agency and in‑market communications; serve as a local point of contact for clients and partners. - Approve and submit payroll and expenses for all direct reports. - Process vendor invoices and maintain accurate financial documentation. - Prepare, manage, and track local market budgets. Requirements - Minimum 6 years of experience in event management. - Must be based in the Dallas–Fort Worth, TX area. - Strong budget management skills. - Prior experience with sampling events and production. - Knowledge of the wine and spirits industry. - Experience sourcing and selecting talent aligned with organizational needs. - Proficiency in Microsoft Office Suite. - Comfortable working some non‑traditional hours as needed. - Ability to travel within assigned territories; schedule varies by market size. The annual salary range for this position is $72,000-$80,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: • Medical, vision, and dental insurance, • Life insurance, • Short-term and long-term disability insurance, • 401k, • Flexible paid time off, • At least 15 paid holidays per year, • Paid sick and safe leave, and • Paid parental leave. Location: USA – Remote – Texas – Central Time Brand: Dentsu Creative Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.   Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.

About the role We’re looking for a highly organized, proactive Office Coordinator to help keep our team running smoothly day to day. This person will own a wide range of administrative and office support responsibilities, from coordinating travel and managing supplies to supporting meetings, vendors, facilities, and internal processes. This is a key role for someone who enjoys creating structure, solving problems, and making sure the team has what it needs to do its best work. What you'll do - Manage day-to-day administrative support - Coordinate business travel, including flights, hotels, ground transportation, and itineraries - Support scheduling for internal meetings, team events, and occasional leadership meetings - Maintain office supplies, equipment, and shared spaces - Liaise with vendors, couriers, and service providers - Help manage invoices, purchase requests, expense tracking, and other administrative documentation - Support onboarding logistics for new hires, including workspace setup, supplies, and coordination across teams - Organize company events, team offsites, lunches, and internal gatherings - Maintain internal administrative processes and keep documentation organized and up to date - Handle incoming mail, shipments, and general office correspondence - Assist with ad hoc projects across teams - Identify ways to improve office systems, workflows, and team experience Qualifications - 1-2+ years of experience in office administration, coordination, executive support, or operations - Strong organizational skills and high attention to detail - Ability to manage multiple priorities and stay calm in a fast-paced environment - Excellent written and verbal communication skills - Comfortable coordinating logistics and solving problems independently - Strong judgment and a service-oriented mindset - Proficiency with common workplace tools such as Google Workspace, Microsoft Office, Slack, calendar tools, and expense/travel platforms - Ability to handle sensitive information with discretion Nice to Have - Experience in a startup or high-growth environment - Experience supporting travel booking and event coordination - Familiarity with vendor management, procurement, or basic office budgeting - Experience supporting onboarding or employee experience initiatives Why Join Us? - Comprehensive health, dental, and vision benefits. - Remote-first culture with flexible working arrangements. - Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry. CoVet is an equal opportunity employer and are committed to building a diverse and inclusive team. Accommodations are available for candidates participating in all aspects of the selection process.